Went to get some jeans dry cleaned for same day service as advertised on the windows all over, but…read morethe first thing she says is " they won't be ready today " " we don't work like that " She didn't even greet me or nothing , she was a very rude lady. She was an older Hispanic lady with glasses. They need to teach her customer service skills, she lacks that and she shouldn't be working there if she's so unhappy.

I've used these guys for almost six years now. I don't use them often, maybe every couple of…read moremonths. Just don't have a lot of clothes that require dry cleaning. Every time I have taken something here I have gotten it back when promised and cleaned properly. They even have a very convenient drive up. I don't know what else one could ask for from a dry cleaner.

first of starting this place does not have a active phone number. You can call if you need to ask…read morequestions such as lost items or if something went wrong with articles of clothing that you can call and ask about if you're missing anything second of all the owners or the staff is keeping the air-conditioning off. And you pay all this money to come here and use washing machines and it feels like a sweat box in here. I don't know what type of cheap crap is going on, but it's gonna make me go somewhere else to use these type of services the management needs to change something real quick and soon.

I used to drop my clothes off and have them wash it for me and not once did they lose or ruin any…read moreof my clothes like other laundromats did.

The reviews are outdated for this place so I'm here to provide the most current review lol…read more This is the ONLY cleaners I go to. I never had any bad experiences here. Every time I go, the staff always gives me advice on what and what not to do with specific clothing items. But on this day (01-14-2017) I really appreciate the time the lady spent with me. I wanted to get this leather jacket cleaned...she told me that she doesn't recommend that because when they ship it off for cleaning, they aren't responsible for any damages, I was ok with that because that saved me from having a headache later on. I also wanted to get an alteration to my work pants. I told her 2 inches, but instead of taking my word. She told me to try them on just for accuracy. As much as I didn't want to lol I knew I had to. And I'm glad I did! But my measurement was off as hell. I really appreciate her telling me to try them on..because she didn't have to! Will always be a customer here!

I haven't picked up my clothes yet, but I'm already impressed with their customer service. I first…read morecalled to check prices. Unlike a competitor, the employee patiently explained in detail the difference between having men's shirts "starched" vs "dry cleaned." The price is fair $1.69 for starch and $1.99 for dry clean. Because of her pleasant disposition, I'll gladly pay 20 cent more than a competitor. During drop off she explained pick up and a 50 cent fee for credit card payments under $10. When I showed her a stain, she adviced me of how oil stains come out better with dry cleaning and food stains come out better with launder/starch. She genuinely engaged my kids. Barring something going wrong with the cleaning process, this will be our new cleaners.

Went above and beyond. Need some work jeans back in time to go out of town and they made it happen…read more Best quality I have seen

I am not able to post an additional photo to my original review, but here is a text from the owner…read morethreatening to take action for my negative Yelp review.

Great place and the owner is always helpful and took good care of me and my clothes. Good location…read morewas close to my house.

I started using Gramercy cleaners because of the location and good reviews. By far the worst…read moreexperience I've ever had with a cleaners. Actually, the only really bad experience I've had with a cleaners. I had issues with just about every order of shirts. Whether it was snags on my shirts, spots I hadn't seen before, poorly pressed, you name it. They have the press way too hot and it makes the shirts as stiff as cardboard around your wrists. I really wanted it work with these guys so I was giving them the benefit of the doubt until they lost 2 of my shirts, including a brand new custom shirt. When I brought it up, the owner insisted he didn't have it. I noticed that mentality from the beginning. They are always quick to blame you instead of having the "customer is always right" mentality. I told him I would check my house but I was positive I didn't have those shirts. It took me SEVERAL weeks of stopping by and asking about them until they found them. NO apology from them or signs of remorse. This is my first Yelp review ever. Want to make sure you don't have this happen to you! ***Update*** So, three months later, I've switched to another cleaners and I've had no issues. I noticed that Rebecca M.'s experience from her review below was very similar to mine. I noticed that the owner responder to her review and mentioned he replaced the counter help. Well, I was dealing directly with the owner. After blaming me and insisting he didn't have my shirts, he found them after I went by several times and was not apologetic. I'm not saying I needed an apology but surprised he didn't give one after wasting so much of my time and falsely accusing me.

July 24, 2026 I…read moreSTILL 12 years later drive all the way from Galveston for my dry cleaning This cleaners has consistently done a great job. Highly recommend

Fantastic! Good customer service. Used them for a full year now, will continue being my go toread more