We booked flights for a wedding in Rome with ITA. A month after we got an email notice that our…read moreflights had been cancelled and that we had been assigned random alternative dates--which did not pair with the wedding. I would definitely not use this airline if you need to be somewhere on a set date.

Not sure why all the negative reviews. Flew ITA-Airways (Alitalia, I believe) to Rome from LAX and…read morehad an incredible experience. Modern planes, great service, and everything was perfectly on time. I wouldn't hesitate to book this airline and it was awesome that they had nonstop service from Los Angeles to Rome! Food on board was delish as well :).

After 9 days in Italy I was ready to go home…read more My flight left on time and arrived on time no issues It was literally the longest flight of my life Crew was mostly friendly People who sat next to me were friendly and courteous My luggage was fine No major issues

American Airlines, or to me, American Scarelines where time efficiency goes to die and planes go to…read moremaintenance... constantly. They steal about 100 hours of my life on a yearly basis since 2017. The flight attendants are correctional officers with beverage carts and first class is just bigger seats these days. The bigger the seat, the more the disappointment. Good news for them, ALL airlines are bad. If anyone wants to buy me (and insure/maintain) a jet, I'll take flying more seriously.

December 5th, 2024…read more i boarded a flight from Houston to Rome with a layover in London Upon arrival in Rome my luggage was no where to be found so we waited 90 minutes for the next flight; this would cause us to miss the free shuttle to hotel That flight didn't have my bag! This is the FIRST time I've ever had an airline lose a bag. The next arrival was 730p...I decided to give up because at this point, I had been awake over 24 hours Soo, after catching a cab I started tracking my luggage; it never left London---BOO, British Air December 6th i had to wear the same clothes without even a toothbrush. NOT pleased I received my bag in Rome on December 7th at 8pm FIrst impression of British Air... DON'T check your bag

Plane got delayed then canceled and we were rebooked. From there, we were made to check all bags we…read morehad as they no longer had space on the new flight. Somehow they double assigned our seats and changed everyone else on flights' seats right before we took off. They also lost one of our bags that we were made to check. Most of the items in it were essentials for the trip we were flying for. We have received little to no communication on how to further proceed after continuously reaching out to customer service. Very unfortunate first experience with them.

Important tip: DO NOT let them bully you into checking your carry on bag. If you can fit it into…read morethe bag measuring device, then you're allowed to take it as a carry on. The bitter woman at the counter gave me a hard time about this. I refused to check my carry on because on an earlier flight, they lost my checked bag and I spent 3 days without essential items (which by the way you can make a claim for to get expensed for any purchases you had to make in the incident where they lose your luggage). This is the Spirit Airline of Europe. I experienced unprofessional staff at the check in counter on November 28 for my 10:25 AM flight from Rome (FCO) to Paris (ORY). The woman at the counter with caked on makeup and angry snarl got angry that she couldn't force us to check our carry on bag, and slammed my passport on the desk. I'm an avid traveler, and have never experienced such terrible behavior from check in personnel.

Do NOT book these flights!!! Five of us went to Spain and booked one of these flights. When we got…read morethere it was delayed and we had to wait two hours. When we finally got on the plane they took us two hours away from where we were supposed to land the first time and said they would give us free train tickets to get to our Airbnb. There were no trains when we landed. The next public transportation wasn't until 6am. We landed at 11pm. So we had to spend extra money for a taxi (with 5 people+luggage we had to get a bigger taxi which cost even more) to take us to our Airbnb. I know Vueling has cheaper prices but do not take the risk. It will cost you just as much in the long run. They also don't have a customer support number, it is just voice recorded BS! This made me so upset during vacation and I wouldn't want the same for you.

Huge busy airport that deserves the awards given to it in my opinion. Quite well organized in both…read morethe domestic (T1) and international (T3) terminals. Lots of seating and dining options including some surprisingly inexpensive choices. I got a plate of sliced porchetta, just the meat, for just over €5. Very satisfying. The environment in T3, especially the upper dining floor, is cool, airy with lots of space, and surprisingly subdued in tone despite the volume of people. Relaxing, even! It's a little nerve wracking that the gates are announced so late, 30-45 minutes before boarding, but it's not much of a gauntlet to get to one's gate. T1 and T3 are easily accessible from the train. If you're looking for a last minute postcard drop, there are mailboxes inside T1 at the main departures level, just ask the person at the info booth. Check-in both times went smoothly and the service was courteous. Would appreciate this kind of service in North America. You can given bring up to 2L of liquids through security, gasp! Great airport. Can't wait to visit again!

Layover experience. Had about 2 hours while heading to Madrid from SFO. Got off the plane and had…read moreto figure out we had to go to another terminal because the gates aren't posted until about 30 min before the flight. Walked into a lounge and they told us we actually needed to go from Terminal 3 to 1, which was nice of them, and it was fortunately easy and quick to get between the two. Swung by Plaza Premium Lounge which was decent. They had some decent food including pasta, meat, and salad. Not remarkable but still a solid place to chill. Went to our gate about 50 min before the flight was departing and it was already boarding the earlier groups. Was able to line up, get on the plane quickly, and depart on time.

Today's adventure was arriving from Palermo on Alitalia and transferring to Air France for onward…read moretravel to Paris then to New York. Fortunately, I am a seasoned traveler and knew what terminal and gate to head to. Others who were less experienced might have had some trouble. I knew it was going to be bad when I got to go down an escalator to the waiting area. Oh, good. Another bus transfer stupid. What is it with MAJOR European airports and their insufficient quantity of jetbridges? This isn't some regional jet - me and nearly 150 fellow travelers got to board one of two buses for a swaying drive out to the stand where we climbed up a flight of stairs to our plane. WTF, Air France. Rome is allegedly one of Europe's greatest cities. Why doesn't Air France have enough jetbridges? On the positive side, I arrived in Paris safely. I had a sandwich and a drink on board (skip the red wine, it was awful) and my seat was reasonably comfortable for a 90 minute flight. [Review 12851 overall, 166 of 2020.]

Last month on our return from Rome to the States, we had a 2-hour layover in Paris before boarding…read moreour Air France flight to CVG. The monster 767 appeared to be relatively new equipment as it was very noticeably clean. As we passed through First Class, we were quite impressed, but we weren't in it. The flight attendants were excellent. While we were fed multiple times during the flight (The food and drink carts came by so many times, we lost track.) the food was airline typical and awful. Ah, memories of exceptional eating in Italy/Sicily! But, as I always say, the most important was accomplished -- a smooth, save flight.

Our flight to Florence was diverted to Rome due to weather. That is of course understandable. We…read morewaited on the plane for about an hour waiting to see if the weather improved. They then made an announcement that we were to get off the plane, but that a bus was waiting to take us to Florence. We all departed and got our bags. There were some workers who called all of us over, and lead us through the airport. They told us to wait there and the bus would pick us up in 30 minutes. We even got a boarding pass on the TAP app for the bus. Thirty minutes go by, then an hour. All of the workers at this point have left. So it is just our plane waiting in the airport for a bus that they told us was coming. Eventually an airport worker shows up and tells us there is no bus. He is not of much help due to the fact that he didn't work for air Portugal. It is around 2 am at this point. He told us we could get a hotel and that Air Portugal would PROBABLY reimburse us, but he did not know for sure since he didn't work for them. We ended up staying the whole night in the airport and rented a car the next morning to drive ourselves to Florence. We never received any communication from TAP Air Portugal regarding alternate transportation, accommodation, or what happened to the mysterious bus they told us was coming. I understand that they cannot control the weather. But to lie to an entire plane full of people and say that there is a bus waiting for us, lead us to wait for said bus, send us a new boarding pass, and then not have any communication when the bus never came is insane. We could have arranged alternate transportation ourselves earlier or at least went to a hotel at a decent hour (not 2 am when the airport worker finally came and found us).

Don't buy a business class ticket from ORD, don't expect a lounge. It's closed. No alternative…read moreprovided. When buying a ticket they sure make a big deal about a lounge, but the reality is different. It doesn't matter if a lounge is an amenity optionally provided. It doesn't matter if the airport is under construction. If a ticket was sold with lounge access, the airlines needs to provide it or give a serious refund in cash.

I had an excellent experience with Delta at FCO…read more Delta Customer service was very kind and efficient, and my bags were properly tagged to my final destination. Unfortunately, there's no delta sly club at this airport (under construction vs. not built??), but you can enjoy the ITA lounge. However, by the time you go through customs, and Italy's version of TSA, and then walk through the plethora of duty free shopping, you'll barely have time before you have to be at your gate. The main reason for the 5 star review was the wonderful service provided by delta flight attendants on both my flights. They were attentive and so personable! The plane was clean and the bathrooms (on both flights) were kept in impeccable condition. I flew economy on my way to Rome, and decided to upgrade to Delta first class (Delta One) on my return flight to USA. And I was treated with kindness and professionalism regardless of my class ..Bravo!! Overall, I highly recommend Delta to/from Rome (FCO).

Why do I keep flying Delta? I'm done now. Really done. This is it; I hope. Today Delta reached an…read moreall time low at FCO. If you've been to this airport before, you know you will have to wait in line after line for hours. You have to arrive 2-3 hours early. We arrived at 6am for our 9:45 flight. Welp, Delta wasn't even there yet! We had a line waiting to access the kiosks and to start checking bags. Everything was shut down with no employees. The employees all rolled in around 6:45am. So of course, we had to wait longer until everything was set up. What a mess.

This airline canceled the only flight for the day from Rome airport to Oakland (11 am) after a 3.5…read morehr delay . No other flights available till 2 days later and no other available connecting flights within the EU going to the west coast as well . It's 4:45 pm and we're only now sitting on a bus for a long drive to the hotel they put us in. At the AP No information desks available for the airline and no designation of where the gates were to ask questions . Took an hour of running around to figure out where to go. Be very careful when you book. Check to see how often they fly. If they cancel you may not get home for days !! If they can actually get you to somewhere in the US , you have to pay whatever it costs to get yourself home. No reimbursement .

My review covers both EWR and Fiumicino, Rome airports, therefore I posted this review to both…read moreUnited EWR and Fiumicino, Rome airports. I used to fly every 2 weeks from EWR, JFK or LGA on business before I moved from New Jersey to Delaware in 2021. These days I mostly fly from IAD or DCA. This time I decided to fly out of EWR to Athens, Greece (ATH) because of the nonstop flight to ATH and at a competitive price compared to one stop flights. My past experiences with one stop's has caused me to choose this UA124 787 nonstop from EWR to ATH and my return UA509 777 nonstop Rome, Italy (FCO) to EWR. This was my first time flying a newer 787, which is a very nice widebody aircraft. UA124 was full. The older 777 is larger and more comfortable compared to the slightly smaller, more energy efficient 787. UA124 was on schedule. UA124 flight attendants provided exceptional service. I had my usual premier platinum aisle seat with extra leg room because I am 6' 2" tall. UA124 departed and arrived on time. I took a taxi from ATH to my ATH Grand Hyatt hotel. I checked into my UA509 return flight from FCO to EWR on my mobile phone. Check in at FCO International Terminal 3 also went smoothly including my United Airline check in and bag drop. FCO TSA also went smoothly. FCO Terminal 3 is quite large with many high end duty free shops and the E gates. We had to take a tram to our E38 gate. About one hour prior to our departure UA509 changed our E gate, which was in the same E gate area. My UA509 departure was delayed by about 45 minutes due to the incoming aircraft delay. I was in Group 1 for boarding, but there were many other passengers who were also in Group 1 for boarding. Again I had my premier platinum aisle seat with no customer sitting next to me, which made me feel more comfortable. Again the UA509 flight attendants provided exceptional service during the flight. We picked up some time flying from FCO to EWR. Customs clearance was smooth at EWR. Baggage delivery took some time especially since it took some time for our luggage to arrive at the baggage carousel even though I am lifetime premier platinum. My roundtrip airfare was $1,814, which I thought was quite expensive. Overall I was happy with both my UA124, UA509 flights and my experiences at EWR, ATH and FCO. I rated United Airlines only three stars, since FCO did not have a United Club for us to enjoy while waiting for our delayed return flight at FCO to EWR. The newest United Club at EWR was very enjoyable. Also our return flight from FCO to EWR was delayed and our luggage arrived later than many others at EWR. More to come regarding our EWR Parking Spot self parking and our return home. Vacation is over.

While it is now much easier to get to United's remote gates due to them being connected by tram the…read moreservice here is always poor. You often get conflicting information on how to check in and where. A shame as this is often the prime airport for United flights, they need to do a much better job with customer service here.