Ugh, such a miserable experience here that I don't know where to begin. First, it is so far from…read moreRome's center that you might as well be staying in Cleveland. Secondly, I brought a group of students to this hotel, and La Pergola cut a deal with our travel company so that the kids were crammed five to a room, which is a violation of the travel company's policy.
However, the worst part about outstay was the attitude of General Manager/Desk Clerk. We arrived at 7:30 P.M.to be greeted with this gentleman screaming at the whole group: "We have already had several calls, complaining that you are too loud! You must be quiet by 10:30 P.M."
Now, you might ask how I know that he was lying about the complaints,and the only one who was being disturbed was Mr. Rude himself. So let's break it down: 1) it was 7:30 P.M. and most people were still out and about in Rome. 2) 75% of the hotel's occupants were other student groups, and student groups are unlikely to complain about noise at such an early hour. 3) We had only been there 10 minutes when the manager started screaming at us, so any complaint had to be about noise coming from the lobby. The design of the hotel is such that the majority of the rooms are far from the lobby. Thus, I doubt anyone heard anything. This noise mandate also carried over to the World Cup. Our group was watching the World Cup at 10:45 P.M., and of course, our group was pretty excited, but Mr. Rude was back at it with his silence mandate. ... I felt like saying, "Dude, it is the World Cup!!! Aren't Italians supposed to soccer fanatics? Oh, maybe you're not Italian."
As for the quality of the rooms, they were ok, but several only had one outlet that worked. In an age were vacationers need to charge their phone, camera, and other electronics, this archaic setup is impossible. Moreover, when you consider that each room had 4-5 students sharing one outlet, well, get the picture.
All in all, our stay at Pergola was one of the worst; however, with just a little bit of civility from the manager, we may have been able to overlook some of Pergola's shortcomings.