We booked flights for a wedding in Rome with ITA. A month after we got an email notice that our…read moreflights had been cancelled and that we had been assigned random alternative dates--which did not pair with the wedding. I would definitely not use this airline if you need to be somewhere on a set date.

Not sure why all the negative reviews. Flew ITA-Airways (Alitalia, I believe) to Rome from LAX and…read morehad an incredible experience. Modern planes, great service, and everything was perfectly on time. I wouldn't hesitate to book this airline and it was awesome that they had nonstop service from Los Angeles to Rome! Food on board was delish as well :).

After 9 days in Italy I was ready to go home…read more My flight left on time and arrived on time no issues It was literally the longest flight of my life Crew was mostly friendly People who sat next to me were friendly and courteous My luggage was fine No major issues

American Airlines, or to me, American Scarelines where time efficiency goes to die and planes go to…read moremaintenance... constantly. They steal about 100 hours of my life on a yearly basis since 2017. The flight attendants are correctional officers with beverage carts and first class is just bigger seats these days. The bigger the seat, the more the disappointment. Good news for them, ALL airlines are bad. If anyone wants to buy me (and insure/maintain) a jet, I'll take flying more seriously.

Our flight to Florence was diverted to Rome due to weather. That is of course understandable. We…read morewaited on the plane for about an hour waiting to see if the weather improved. They then made an announcement that we were to get off the plane, but that a bus was waiting to take us to Florence. We all departed and got our bags. There were some workers who called all of us over, and lead us through the airport. They told us to wait there and the bus would pick us up in 30 minutes. We even got a boarding pass on the TAP app for the bus. Thirty minutes go by, then an hour. All of the workers at this point have left. So it is just our plane waiting in the airport for a bus that they told us was coming. Eventually an airport worker shows up and tells us there is no bus. He is not of much help due to the fact that he didn't work for air Portugal. It is around 2 am at this point. He told us we could get a hotel and that Air Portugal would PROBABLY reimburse us, but he did not know for sure since he didn't work for them. We ended up staying the whole night in the airport and rented a car the next morning to drive ourselves to Florence. We never received any communication from TAP Air Portugal regarding alternate transportation, accommodation, or what happened to the mysterious bus they told us was coming. I understand that they cannot control the weather. But to lie to an entire plane full of people and say that there is a bus waiting for us, lead us to wait for said bus, send us a new boarding pass, and then not have any communication when the bus never came is insane. We could have arranged alternate transportation ourselves earlier or at least went to a hotel at a decent hour (not 2 am when the airport worker finally came and found us).

Don't buy a business class ticket from ORD, don't expect a lounge. It's closed. No alternative…read moreprovided. When buying a ticket they sure make a big deal about a lounge, but the reality is different. It doesn't matter if a lounge is an amenity optionally provided. It doesn't matter if the airport is under construction. If a ticket was sold with lounge access, the airlines needs to provide it or give a serious refund in cash.

This airline canceled the only flight for the day from Rome airport to Oakland (11 am) after a 3.5…read morehr delay . No other flights available till 2 days later and no other available connecting flights within the EU going to the west coast as well . It's 4:45 pm and we're only now sitting on a bus for a long drive to the hotel they put us in. At the AP No information desks available for the airline and no designation of where the gates were to ask questions . Took an hour of running around to figure out where to go. Be very careful when you book. Check to see how often they fly. If they cancel you may not get home for days !! If they can actually get you to somewhere in the US , you have to pay whatever it costs to get yourself home. No reimbursement .

December 5th, 2024…read more i boarded a flight from Houston to Rome with a layover in London Upon arrival in Rome my luggage was no where to be found so we waited 90 minutes for the next flight; this would cause us to miss the free shuttle to hotel That flight didn't have my bag! This is the FIRST time I've ever had an airline lose a bag. The next arrival was 730p...I decided to give up because at this point, I had been awake over 24 hours Soo, after catching a cab I started tracking my luggage; it never left London---BOO, British Air December 6th i had to wear the same clothes without even a toothbrush. NOT pleased I received my bag in Rome on December 7th at 8pm FIrst impression of British Air... DON'T check your bag

Plane got delayed then canceled and we were rebooked. From there, we were made to check all bags we…read morehad as they no longer had space on the new flight. Somehow they double assigned our seats and changed everyone else on flights' seats right before we took off. They also lost one of our bags that we were made to check. Most of the items in it were essentials for the trip we were flying for. We have received little to no communication on how to further proceed after continuously reaching out to customer service. Very unfortunate first experience with them.

This is my second time doing a short-haul flight through the ultra low-cost carrier. The ticket…read morecounters are located all the way at the end. We had to drop off our bags and that was painful. There was a long line and it's self service. We had an issue because apparently you need to use their app for this process. We eventually flagged down one of the workers to help us. In the boarding area, they start scanning tickets as the previous passengers are deboarding. As in the plane isn't ready and they make you wait and stand in a holding area. What's the point in that...? Overall, it was a far from great experience.

HORRIFIC AIRLINE!!! i had to fly Ryanair from So. Italy to Sicily and then from Malta to France…read more No one there to help you! One lady was standing around and I asked her a question and she rolled her eys like I was bothering her!!! Leaving Malta to France....tons of people where in line because you have to be there at a certain time...it was sheer CHAOS...even with people that worked there...helping us!!! TOOK FOREVER TO BOARD!!! HORRIFIC...HORRIFIC....DO NOT TAKE THIS AIRLINE!!!!!

Today's adventure was arriving from Palermo on Alitalia and transferring to Air France for onward…read moretravel to Paris then to New York. Fortunately, I am a seasoned traveler and knew what terminal and gate to head to. Others who were less experienced might have had some trouble. I knew it was going to be bad when I got to go down an escalator to the waiting area. Oh, good. Another bus transfer stupid. What is it with MAJOR European airports and their insufficient quantity of jetbridges? This isn't some regional jet - me and nearly 150 fellow travelers got to board one of two buses for a swaying drive out to the stand where we climbed up a flight of stairs to our plane. WTF, Air France. Rome is allegedly one of Europe's greatest cities. Why doesn't Air France have enough jetbridges? On the positive side, I arrived in Paris safely. I had a sandwich and a drink on board (skip the red wine, it was awful) and my seat was reasonably comfortable for a 90 minute flight. [Review 12851 overall, 166 of 2020.]

Last month on our return from Rome to the States, we had a 2-hour layover in Paris before boarding…read moreour Air France flight to CVG. The monster 767 appeared to be relatively new equipment as it was very noticeably clean. As we passed through First Class, we were quite impressed, but we weren't in it. The flight attendants were excellent. While we were fed multiple times during the flight (The food and drink carts came by so many times, we lost track.) the food was airline typical and awful. Ah, memories of exceptional eating in Italy/Sicily! But, as I always say, the most important was accomplished -- a smooth, save flight.

Brussels Airlines is the unhappy successor to SABENA and, not surprisingly a big player at Brussels…read moreAirport. I suppose an airline cannot be blamed for the airport to serves but BRU is a deadly place and customer reps for Brussels Airlines are nowhere in sight. Gate announcements change with bewildering regularity and what your boarding pass says has little do with where your connecting flight will depart. This is the fault both of the airline and the airport management. The leg of our trip on United was satisfactory; love it or hare it, United is a real airline. Brussels Airlines is amateur hour: the loser in the TV show "Belgium's Got Talent". Who else would seat a husband and wife in different parts of the plane. Message to Star Alliance: Exile Brussels Airlines along with Lot Polish Airlines that doesn't even fly its own planes and replace them with major league airlines. Shake up the lineup for heaven's sake.

I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!

I booked a private transfer with Shared Shuttle for my group of 7 from FCO to Civitavecchia before…read moreour cruise. The online booking process was simple, and I received my confirmation email almost instantly. I later needed to adjust the pickup time and was able to reply directly to the same email -- the customer service team responded promptly and was incredibly helpful in answering all my questions. Once we landed at FCO, communication switched over to WhatsApp, which made everything so convenient. As soon as I connected to the airport Wi-Fi, I received a friendly message from our driver, Valerio. Since it was our first time arriving in a Schengen country, I told him we might take a little longer at immigration. Valerio was patient, professional, and kept in touch the entire time, making it so easy to find him in the busy arrivals area. The vehicle was spacious and comfortable, easily fitting all 7 of us and our 6 pieces of luggage. The ride to Civitavecchia was smooth, quick, and stress-free. It's also worth noting that paying in Euro cash made the process much easier, so I'd recommend having some ready upon arrival. Thank you, Shared Shuttle and Valerio, for making our first trip to Europe start off on such a great note! Highly recommended for anyone traveling to or from FCO or the cruise port.