With Alitalia, I flew from EWR to Barcelona. My original flight with another airline was canceled…read moredue to a technical issue with its plane. Many of the passengers were then redirected to other airlines, so that's how I got to experience flying with Alitalia. Comparing it to the original airline with whom I flew back home later, Alitalia blew them out of the water. The service at the check-in desk was good. We had a connection from Barcelona to FCO. I'm curious though when reading other reviews how their experiences don't sound so great. Perhaps my experience - as I was pushed onto Alitalia due to my original airline canceling - may have been a fluke. It was my experience with the airline; so that's what I got. Perhaps there are differences based on flight routes.

My experience with Alitalia was extremely disappointing. They lost my luggage, and it only showed…read moreup three weeks later. That alone was already unacceptable. To make things even worse, when I finally received my bag, everything inside had clearly been moved around and messed with. My belongings were all disorganized, as if someone had gone through everything. This caused a huge amount of stress, inconvenience, and frustration. I expected much better from an airline of this size and reputation. Very disappointing experience.

After 9 days in Italy I was ready to go home…read more My flight left on time and arrived on time no issues It was literally the longest flight of my life Crew was mostly friendly People who sat next to me were friendly and courteous My luggage was fine No major issues

American Airlines, or to me, American Scarelines where time efficiency goes to die and planes go to…read moremaintenance... constantly. They steal about 100 hours of my life on a yearly basis since 2017. The flight attendants are correctional officers with beverage carts and first class is just bigger seats these days. The bigger the seat, the more the disappointment. Good news for them, ALL airlines are bad. If anyone wants to buy me (and insure/maintain) a jet, I'll take flying more seriously.

Our flight to Florence was diverted to Rome due to weather. That is of course understandable. We…read morewaited on the plane for about an hour waiting to see if the weather improved. They then made an announcement that we were to get off the plane, but that a bus was waiting to take us to Florence. We all departed and got our bags. There were some workers who called all of us over, and lead us through the airport. They told us to wait there and the bus would pick us up in 30 minutes. We even got a boarding pass on the TAP app for the bus. Thirty minutes go by, then an hour. All of the workers at this point have left. So it is just our plane waiting in the airport for a bus that they told us was coming. Eventually an airport worker shows up and tells us there is no bus. He is not of much help due to the fact that he didn't work for air Portugal. It is around 2 am at this point. He told us we could get a hotel and that Air Portugal would PROBABLY reimburse us, but he did not know for sure since he didn't work for them. We ended up staying the whole night in the airport and rented a car the next morning to drive ourselves to Florence. We never received any communication from TAP Air Portugal regarding alternate transportation, accommodation, or what happened to the mysterious bus they told us was coming. I understand that they cannot control the weather. But to lie to an entire plane full of people and say that there is a bus waiting for us, lead us to wait for said bus, send us a new boarding pass, and then not have any communication when the bus never came is insane. We could have arranged alternate transportation ourselves earlier or at least went to a hotel at a decent hour (not 2 am when the airport worker finally came and found us).

Don't buy a business class ticket from ORD, don't expect a lounge. It's closed. No alternative…read moreprovided. When buying a ticket they sure make a big deal about a lounge, but the reality is different. It doesn't matter if a lounge is an amenity optionally provided. It doesn't matter if the airport is under construction. If a ticket was sold with lounge access, the airlines needs to provide it or give a serious refund in cash.

This airline canceled the only flight for the day from Rome airport to Oakland (11 am) after a 3.5…read morehr delay . No other flights available till 2 days later and no other available connecting flights within the EU going to the west coast as well . It's 4:45 pm and we're only now sitting on a bus for a long drive to the hotel they put us in. At the AP No information desks available for the airline and no designation of where the gates were to ask questions . Took an hour of running around to figure out where to go. Be very careful when you book. Check to see how often they fly. If they cancel you may not get home for days !! If they can actually get you to somewhere in the US , you have to pay whatever it costs to get yourself home. No reimbursement .

Not enough staff or gates to get checked in at Rome airport. There were multiple BA flights going…read moreout that day, and only two members of staff handling it. Then they had the audacity to come into the queue and ask customers who had later flights, to step out of the line after waiting for a hour!

December 5th, 2024…read more i boarded a flight from Houston to Rome with a layover in London Upon arrival in Rome my luggage was no where to be found so we waited 90 minutes for the next flight; this would cause us to miss the free shuttle to hotel That flight didn't have my bag! This is the FIRST time I've ever had an airline lose a bag. The next arrival was 730p...I decided to give up because at this point, I had been awake over 24 hours Soo, after catching a cab I started tracking my luggage; it never left London---BOO, British Air December 6th i had to wear the same clothes without even a toothbrush. NOT pleased I received my bag in Rome on December 7th at 8pm FIrst impression of British Air... DON'T check your bag

This is my second time doing a short-haul flight through the ultra low-cost carrier. The ticket…read morecounters are located all the way at the end. We had to drop off our bags and that was painful. There was a long line and it's self service. We had an issue because apparently you need to use their app for this process. We eventually flagged down one of the workers to help us. In the boarding area, they start scanning tickets as the previous passengers are deboarding. As in the plane isn't ready and they make you wait and stand in a holding area. What's the point in that...? Overall, it was a far from great experience.

RYAN AIRLINES damaged my suitcase 12 weeks ago. I have been in hell trying to get them to pay for…read morethe damage and instead of just issuing a credit like a normal airline, they have made me jump through hoops. They wanted all the pertinent information, which I supplied. NO RESPONSE EXCEPT A SYSYTEM GENERATED EMAIL AND THEN NO RESPONSE FOR 3 WEEKS. TRY to call them, nothing. I received an email stating that they were going to honor the claim, but not for the full amount of the luggage that was damaged. The amount of the damaged luggage was $435.00 and they have offered me €50 and told me that is all they were going to pay. I have tried to collect the money as a principle matter but they wanted a copy of passport which they have had since this all started. No reposes again. THIS AIRLINE IS A JOKE AND A TOTAL SHIT SHOW. PLEASE DO NOT EVER USE THIS AIRLINE....... AND THERE IS ALWAYS A CASH GRAB HERE. Try to find another airline who actually value their clients......... IF I could give this airline a negative review I would. I HOPE THE PRESIDENT OF THIS SHITHOLE AIRLINE READS THE REVIEWS AND MAKE SOME CHANGES TO IMPROVE THIS BUT I DOUBT IT. SOON YOU WILL BE JUST LIKE SPIRIT AIRLINES............GONE AND TRULY FORGOTTEN. AGAIN, DO NOT FLY THIS AIRLINE...........

Flying economy with them for the first time and I have mixed feelings. The flight attendants are SO…read morerude and the seats are tiny... but they offer free movies and complimentary wine so I guess it could be worse. I wasn't impressed but I also wasn't annoyed. I wish they'd get nicer flight attendants!

Today's adventure was arriving from Palermo on Alitalia and transferring to Air France for onward…read moretravel to Paris then to New York. Fortunately, I am a seasoned traveler and knew what terminal and gate to head to. Others who were less experienced might have had some trouble. I knew it was going to be bad when I got to go down an escalator to the waiting area. Oh, good. Another bus transfer stupid. What is it with MAJOR European airports and their insufficient quantity of jetbridges? This isn't some regional jet - me and nearly 150 fellow travelers got to board one of two buses for a swaying drive out to the stand where we climbed up a flight of stairs to our plane. WTF, Air France. Rome is allegedly one of Europe's greatest cities. Why doesn't Air France have enough jetbridges? On the positive side, I arrived in Paris safely. I had a sandwich and a drink on board (skip the red wine, it was awful) and my seat was reasonably comfortable for a 90 minute flight. [Review 12851 overall, 166 of 2020.]

Brussels Airlines is the unhappy successor to SABENA and, not surprisingly a big player at Brussels…read moreAirport. I suppose an airline cannot be blamed for the airport to serves but BRU is a deadly place and customer reps for Brussels Airlines are nowhere in sight. Gate announcements change with bewildering regularity and what your boarding pass says has little do with where your connecting flight will depart. This is the fault both of the airline and the airport management. The leg of our trip on United was satisfactory; love it or hare it, United is a real airline. Brussels Airlines is amateur hour: the loser in the TV show "Belgium's Got Talent". Who else would seat a husband and wife in different parts of the plane. Message to Star Alliance: Exile Brussels Airlines along with Lot Polish Airlines that doesn't even fly its own planes and replace them with major league airlines. Shake up the lineup for heaven's sake.

The actual transfer from Rome to the Civitavecchia cruise port went fine, but unfortunately the…read moredriver's behavior at the end of the trip left a very negative impression. After the driver unloaded our luggage, we parted ways and I began walking toward the cruise terminal. As I was leaving, the driver said "thank you" in what came across as a sarcastic manner. As I continued walking away, he began yelling "thank you" toward me and throwing his hands up in frustration. His reaction was noticeable enough that another passenger who was still in the vehicle actually ran up to me and asked if I was going to pay the driver. This was extremely uncomfortable because it made the situation appear as though I had walked away without paying for the ride, when the transportation had already been fully paid for through the booking. I explained that the ride was already paid for and that I did not have euro cash with me for a tip. I also did not see anything in the booking stating that a tip or additional payment was expected or required. It is my understanding that tipping in Italy is optional and at the customer's discretion. I have also personally driven for Uber and Lyft in the United States, where tipping is completely optional, so I understand from the driver's perspective that not every passenger will leave a gratuity. I have no problem tipping for good service, but a tip should never be treated as though it were an unpaid portion of the fare. If a gratuity or additional payment is mandatory, it should be clearly disclosed and included in the price when making the reservation. A customer who has already paid the agreed fare should not be pressured, embarrassed, or made to appear as though they haven't paid simply because they did not provide an additional cash tip. The transportation itself was perfectly adequate, but the way the driver handled the situation was unprofessional and made the end of the experience unnecessarily uncomfortable. That interaction is the reason for my rating.

I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!