With Alitalia, I flew from EWR to Barcelona. My original flight with another airline was canceled…read moredue to a technical issue with its plane. Many of the passengers were then redirected to other airlines, so that's how I got to experience flying with Alitalia. Comparing it to the original airline with whom I flew back home later, Alitalia blew them out of the water. The service at the check-in desk was good. We had a connection from Barcelona to FCO. I'm curious though when reading other reviews how their experiences don't sound so great. Perhaps my experience - as I was pushed onto Alitalia due to my original airline canceling - may have been a fluke. It was my experience with the airline; so that's what I got. Perhaps there are differences based on flight routes.

My experience with Alitalia was extremely disappointing. They lost my luggage, and it only showed…read moreup three weeks later. That alone was already unacceptable. To make things even worse, when I finally received my bag, everything inside had clearly been moved around and messed with. My belongings were all disorganized, as if someone had gone through everything. This caused a huge amount of stress, inconvenience, and frustration. I expected much better from an airline of this size and reputation. Very disappointing experience.

After 9 days in Italy I was ready to go home…read more My flight left on time and arrived on time no issues It was literally the longest flight of my life Crew was mostly friendly People who sat next to me were friendly and courteous My luggage was fine No major issues

American Airlines, or to me, American Scarelines where time efficiency goes to die and planes go to…read moremaintenance... constantly. They steal about 100 hours of my life on a yearly basis since 2017. The flight attendants are correctional officers with beverage carts and first class is just bigger seats these days. The bigger the seat, the more the disappointment. Good news for them, ALL airlines are bad. If anyone wants to buy me (and insure/maintain) a jet, I'll take flying more seriously.

December 5th, 2024…read more i boarded a flight from Houston to Rome with a layover in London Upon arrival in Rome my luggage was no where to be found so we waited 90 minutes for the next flight; this would cause us to miss the free shuttle to hotel That flight didn't have my bag! This is the FIRST time I've ever had an airline lose a bag. The next arrival was 730p...I decided to give up because at this point, I had been awake over 24 hours Soo, after catching a cab I started tracking my luggage; it never left London---BOO, British Air December 6th i had to wear the same clothes without even a toothbrush. NOT pleased I received my bag in Rome on December 7th at 8pm FIrst impression of British Air... DON'T check your bag

Not enough staff or gates to get checked in at Rome airport. There were multiple BA flights going…read moreout that day, and only two members of staff handling it. Then they had the audacity to come into the queue and ask customers who had later flights, to step out of the line after waiting for a hour!

Important tip: DO NOT let them bully you into checking your carry on bag. If you can fit it into…read morethe bag measuring device, then you're allowed to take it as a carry on. The bitter woman at the counter gave me a hard time about this. I refused to check my carry on because on an earlier flight, they lost my checked bag and I spent 3 days without essential items (which by the way you can make a claim for to get expensed for any purchases you had to make in the incident where they lose your luggage). This is the Spirit Airline of Europe. I experienced unprofessional staff at the check in counter on November 28 for my 10:25 AM flight from Rome (FCO) to Paris (ORY). The woman at the counter with caked on makeup and angry snarl got angry that she couldn't force us to check our carry on bag, and slammed my passport on the desk. I'm an avid traveler, and have never experienced such terrible behavior from check in personnel.

Do NOT book these flights!!! Five of us went to Spain and booked one of these flights. When we got…read morethere it was delayed and we had to wait two hours. When we finally got on the plane they took us two hours away from where we were supposed to land the first time and said they would give us free train tickets to get to our Airbnb. There were no trains when we landed. The next public transportation wasn't until 6am. We landed at 11pm. So we had to spend extra money for a taxi (with 5 people+luggage we had to get a bigger taxi which cost even more) to take us to our Airbnb. I know Vueling has cheaper prices but do not take the risk. It will cost you just as much in the long run. They also don't have a customer support number, it is just voice recorded BS! This made me so upset during vacation and I wouldn't want the same for you.

Our hotel was 15 minutes from the airport! Flight 640am…read more We got up at 345am, got dressed and drove to the airport. We were driving inside the airport for one hour trying to figure out where to drop off our rental car. Bad signage- there were actually 3 or 4 rental car drop offs in various locations on different levels of parking decks! Of course, our rental drop offs was the furthest away. We missed our check in deadline by 5 mins for Wizz airline. Deadline was 520am. We had to pay 90 Euros to get our luggage processed and get printer boarding to passes. Got a beautiful sunrise from the sky! We arrived safely in Portugal!

Rome Fiumicino Airport is a master class in how NOT to design a passenger-friendly airport…read more Navigating this place is an exercise in frustration. Signage is inadequate, directions are confusing, and moving between areas is far more difficult than it needs to be. Perhaps the most irritating aspect is how passengers are herded through duty-free shopping areas like cattle. Apparently, making sure travelers walk past merchandise is more important than providing clear, direct routes to their gates. And then there are the bathrooms, or rather, the lack of enough of them. For an airport handling this volume of international travelers, the shortage of restroom facilities is simply unacceptable. Airports should prioritize efficient movement, clear directions, accessibility, and basic passenger needs. Fiumicino seems to have gotten those priorities backward. Rome is a magnificent city. Unfortunately, its airport leaves a terrible final impression. One star. They can do much better.

Flying economy with them for the first time and I have mixed feelings. The flight attendants are SO…read morerude and the seats are tiny... but they offer free movies and complimentary wine so I guess it could be worse. I wasn't impressed but I also wasn't annoyed. I wish they'd get nicer flight attendants!

Today's adventure was arriving from Palermo on Alitalia and transferring to Air France for onward…read moretravel to Paris then to New York. Fortunately, I am a seasoned traveler and knew what terminal and gate to head to. Others who were less experienced might have had some trouble. I knew it was going to be bad when I got to go down an escalator to the waiting area. Oh, good. Another bus transfer stupid. What is it with MAJOR European airports and their insufficient quantity of jetbridges? This isn't some regional jet - me and nearly 150 fellow travelers got to board one of two buses for a swaying drive out to the stand where we climbed up a flight of stairs to our plane. WTF, Air France. Rome is allegedly one of Europe's greatest cities. Why doesn't Air France have enough jetbridges? On the positive side, I arrived in Paris safely. I had a sandwich and a drink on board (skip the red wine, it was awful) and my seat was reasonably comfortable for a 90 minute flight. [Review 12851 overall, 166 of 2020.]

Our flight to Florence was diverted to Rome due to weather. That is of course understandable. We…read morewaited on the plane for about an hour waiting to see if the weather improved. They then made an announcement that we were to get off the plane, but that a bus was waiting to take us to Florence. We all departed and got our bags. There were some workers who called all of us over, and lead us through the airport. They told us to wait there and the bus would pick us up in 30 minutes. We even got a boarding pass on the TAP app for the bus. Thirty minutes go by, then an hour. All of the workers at this point have left. So it is just our plane waiting in the airport for a bus that they told us was coming. Eventually an airport worker shows up and tells us there is no bus. He is not of much help due to the fact that he didn't work for air Portugal. It is around 2 am at this point. He told us we could get a hotel and that Air Portugal would PROBABLY reimburse us, but he did not know for sure since he didn't work for them. We ended up staying the whole night in the airport and rented a car the next morning to drive ourselves to Florence. We never received any communication from TAP Air Portugal regarding alternate transportation, accommodation, or what happened to the mysterious bus they told us was coming. I understand that they cannot control the weather. But to lie to an entire plane full of people and say that there is a bus waiting for us, lead us to wait for said bus, send us a new boarding pass, and then not have any communication when the bus never came is insane. We could have arranged alternate transportation ourselves earlier or at least went to a hotel at a decent hour (not 2 am when the airport worker finally came and found us).

Don't buy a business class ticket from ORD, don't expect a lounge. It's closed. No alternative…read moreprovided. When buying a ticket they sure make a big deal about a lounge, but the reality is different. It doesn't matter if a lounge is an amenity optionally provided. It doesn't matter if the airport is under construction. If a ticket was sold with lounge access, the airlines needs to provide it or give a serious refund in cash.

I had an excellent experience with Delta at FCO…read more Delta Customer service was very kind and efficient, and my bags were properly tagged to my final destination. Unfortunately, there's no delta sly club at this airport (under construction vs. not built??), but you can enjoy the ITA lounge. However, by the time you go through customs, and Italy's version of TSA, and then walk through the plethora of duty free shopping, you'll barely have time before you have to be at your gate. The main reason for the 5 star review was the wonderful service provided by delta flight attendants on both my flights. They were attentive and so personable! The plane was clean and the bathrooms (on both flights) were kept in impeccable condition. I flew economy on my way to Rome, and decided to upgrade to Delta first class (Delta One) on my return flight to USA. And I was treated with kindness and professionalism regardless of my class ..Bravo!! Overall, I highly recommend Delta to/from Rome (FCO).

Why do I keep flying Delta? I'm done now. Really done. This is it; I hope. Today Delta reached an…read moreall time low at FCO. If you've been to this airport before, you know you will have to wait in line after line for hours. You have to arrive 2-3 hours early. We arrived at 6am for our 9:45 flight. Welp, Delta wasn't even there yet! We had a line waiting to access the kiosks and to start checking bags. Everything was shut down with no employees. The employees all rolled in around 6:45am. So of course, we had to wait longer until everything was set up. What a mess.

This is my second time doing a short-haul flight through the ultra low-cost carrier. The ticket…read morecounters are located all the way at the end. We had to drop off our bags and that was painful. There was a long line and it's self service. We had an issue because apparently you need to use their app for this process. We eventually flagged down one of the workers to help us. In the boarding area, they start scanning tickets as the previous passengers are deboarding. As in the plane isn't ready and they make you wait and stand in a holding area. What's the point in that...? Overall, it was a far from great experience.

RYAN AIRLINES damaged my suitcase 12 weeks ago. I have been in hell trying to get them to pay for…read morethe damage and instead of just issuing a credit like a normal airline, they have made me jump through hoops. They wanted all the pertinent information, which I supplied. NO RESPONSE EXCEPT A SYSYTEM GENERATED EMAIL AND THEN NO RESPONSE FOR 3 WEEKS. TRY to call them, nothing. I received an email stating that they were going to honor the claim, but not for the full amount of the luggage that was damaged. The amount of the damaged luggage was $435.00 and they have offered me €50 and told me that is all they were going to pay. I have tried to collect the money as a principle matter but they wanted a copy of passport which they have had since this all started. No reposes again. THIS AIRLINE IS A JOKE AND A TOTAL SHIT SHOW. PLEASE DO NOT EVER USE THIS AIRLINE....... AND THERE IS ALWAYS A CASH GRAB HERE. Try to find another airline who actually value their clients......... IF I could give this airline a negative review I would. I HOPE THE PRESIDENT OF THIS SHITHOLE AIRLINE READS THE REVIEWS AND MAKE SOME CHANGES TO IMPROVE THIS BUT I DOUBT IT. SOON YOU WILL BE JUST LIKE SPIRIT AIRLINES............GONE AND TRULY FORGOTTEN. AGAIN, DO NOT FLY THIS AIRLINE...........

We flew business class (Polaris) from DC to Rome, other than a maintenance delay, we had a great…read moreexperience. Boarding was a breeze, seating is comfortable, especially being in a lie flat seat internationally, food was good, and we were able to preorder our meals, service was excellent and extra friendly. Was it worth the money? I would say yes!

My review covers both EWR and Fiumicino, Rome airports, therefore I posted this review to both…read moreUnited EWR and Fiumicino, Rome airports. I used to fly every 2 weeks from EWR, JFK or LGA on business before I moved from New Jersey to Delaware in 2021. These days I mostly fly from IAD or DCA. This time I decided to fly out of EWR to Athens, Greece (ATH) because of the nonstop flight to ATH and at a competitive price compared to one stop flights. My past experiences with one stop's has caused me to choose this UA124 787 nonstop from EWR to ATH and my return UA509 777 nonstop Rome, Italy (FCO) to EWR. This was my first time flying a newer 787, which is a very nice widebody aircraft. UA124 was full. The older 777 is larger and more comfortable compared to the slightly smaller, more energy efficient 787. UA124 was on schedule. UA124 flight attendants provided exceptional service. I had my usual premier platinum aisle seat with extra leg room because I am 6' 2" tall. UA124 departed and arrived on time. I took a taxi from ATH to my ATH Grand Hyatt hotel. I checked into my UA509 return flight from FCO to EWR on my mobile phone. Check in at FCO International Terminal 3 also went smoothly including my United Airline check in and bag drop. FCO TSA also went smoothly. FCO Terminal 3 is quite large with many high end duty free shops and the E gates. We had to take a tram to our E38 gate. About one hour prior to our departure UA509 changed our E gate, which was in the same E gate area. My UA509 departure was delayed by about 45 minutes due to the incoming aircraft delay. I was in Group 1 for boarding, but there were many other passengers who were also in Group 1 for boarding. Again I had my premier platinum aisle seat with no customer sitting next to me, which made me feel more comfortable. Again the UA509 flight attendants provided exceptional service during the flight. We picked up some time flying from FCO to EWR. Customs clearance was smooth at EWR. Baggage delivery took some time especially since it took some time for our luggage to arrive at the baggage carousel even though I am lifetime premier platinum. My roundtrip airfare was $1,814, which I thought was quite expensive. Overall I was happy with both my UA124, UA509 flights and my experiences at EWR, ATH and FCO. I rated United Airlines only three stars, since FCO did not have a United Club for us to enjoy while waiting for our delayed return flight at FCO to EWR. The newest United Club at EWR was very enjoyable. Also our return flight from FCO to EWR was delayed and our luggage arrived later than many others at EWR. More to come regarding our EWR Parking Spot self parking and our return home. Vacation is over.