I flew ITA Airways for my birthday trip to Italy, and it was such a great start to the celebration!…read moreThe food service was genuinely impressive--they served several snacks and full meals throughout the flight, and everything tasted surprisingly good for airline food. The movie selection was perfect and gave me the chance to finally catch up on shows I'd been meaning to watch. The seats were super comfy too, not to mention my window seat view catching magic hour --I slept like a baby, which never happens on flights! Overall, ITA Airways made the long journey feel easy and enjoyable. I'd gladly fly with them again!

The business/first class is top notch. Great flight, lots of amenities and great food. Smooth…read moreexperience from the moment we arrived at the airport. Whether it's their partnered first class lounges like Lufthansa or their own lounge, they provide comfortable accommodations, good food, service and amenities. ITA is the only way to fly when you go to Italy.

Huge busy airport that deserves the awards given to it in my opinion. Quite well organized in both…read morethe domestic (T1) and international (T3) terminals. Lots of seating and dining options including some surprisingly inexpensive choices. I got a plate of sliced porchetta, just the meat, for just over €5. Very satisfying. The environment in T3, especially the upper dining floor, is cool, airy with lots of space, and surprisingly subdued in tone despite the volume of people. Relaxing, even! It's a little nerve wracking that the gates are announced so late, 30-45 minutes before boarding, but it's not much of a gauntlet to get to one's gate. T1 and T3 are easily accessible from the train. If you're looking for a last minute postcard drop, there are mailboxes inside T1 at the main departures level, just ask the person at the info booth. Check-in both times went smoothly and the service was courteous. Would appreciate this kind of service in North America. You can given bring up to 2L of liquids through security, gasp! Great airport. Can't wait to visit again!

Layover experience. Had about 2 hours while heading to Madrid from SFO. Got off the plane and had…read moreto figure out we had to go to another terminal because the gates aren't posted until about 30 min before the flight. Walked into a lounge and they told us we actually needed to go from Terminal 3 to 1, which was nice of them, and it was fortunately easy and quick to get between the two. Swung by Plaza Premium Lounge which was decent. They had some decent food including pasta, meat, and salad. Not remarkable but still a solid place to chill. Went to our gate about 50 min before the flight was departing and it was already boarding the earlier groups. Was able to line up, get on the plane quickly, and depart on time.

We booked flights for a wedding in Rome with ITA. A month after we got an email notice that our…read moreflights had been cancelled and that we had been assigned random alternative dates--which did not pair with the wedding. I would definitely not use this airline if you need to be somewhere on a set date.

Not sure why all the negative reviews. Flew ITA-Airways (Alitalia, I believe) to Rome from LAX and…read morehad an incredible experience. Modern planes, great service, and everything was perfectly on time. I wouldn't hesitate to book this airline and it was awesome that they had nonstop service from Los Angeles to Rome! Food on board was delish as well :).

After 9 days in Italy I was ready to go home…read more My flight left on time and arrived on time no issues It was literally the longest flight of my life Crew was mostly friendly People who sat next to me were friendly and courteous My luggage was fine No major issues

American Airlines, or to me, American Scarelines where time efficiency goes to die and planes go to…read moremaintenance... constantly. They steal about 100 hours of my life on a yearly basis since 2017. The flight attendants are correctional officers with beverage carts and first class is just bigger seats these days. The bigger the seat, the more the disappointment. Good news for them, ALL airlines are bad. If anyone wants to buy me (and insure/maintain) a jet, I'll take flying more seriously.

This is my second time doing a short-haul flight through the ultra low-cost carrier. The ticket…read morecounters are located all the way at the end. We had to drop off our bags and that was painful. There was a long line and it's self service. We had an issue because apparently you need to use their app for this process. We eventually flagged down one of the workers to help us. In the boarding area, they start scanning tickets as the previous passengers are deboarding. As in the plane isn't ready and they make you wait and stand in a holding area. What's the point in that...? Overall, it was a far from great experience.

HORRIFIC AIRLINE!!! i had to fly Ryanair from So. Italy to Sicily and then from Malta to France…read more No one there to help you! One lady was standing around and I asked her a question and she rolled her eys like I was bothering her!!! Leaving Malta to France....tons of people where in line because you have to be there at a certain time...it was sheer CHAOS...even with people that worked there...helping us!!! TOOK FOREVER TO BOARD!!! HORRIFIC...HORRIFIC....DO NOT TAKE THIS AIRLINE!!!!!

I had an excellent experience with Delta at FCO…read more Delta Customer service was very kind and efficient, and my bags were properly tagged to my final destination. Unfortunately, there's no delta sly club at this airport (under construction vs. not built??), but you can enjoy the ITA lounge. However, by the time you go through customs, and Italy's version of TSA, and then walk through the plethora of duty free shopping, you'll barely have time before you have to be at your gate. The main reason for the 5 star review was the wonderful service provided by delta flight attendants on both my flights. They were attentive and so personable! The plane was clean and the bathrooms (on both flights) were kept in impeccable condition. I flew economy on my way to Rome, and decided to upgrade to Delta first class (Delta One) on my return flight to USA. And I was treated with kindness and professionalism regardless of my class ..Bravo!! Overall, I highly recommend Delta to/from Rome (FCO).

Why do I keep flying Delta? I'm done now. Really done. This is it; I hope. Today Delta reached an…read moreall time low at FCO. If you've been to this airport before, you know you will have to wait in line after line for hours. You have to arrive 2-3 hours early. We arrived at 6am for our 9:45 flight. Welp, Delta wasn't even there yet! We had a line waiting to access the kiosks and to start checking bags. Everything was shut down with no employees. The employees all rolled in around 6:45am. So of course, we had to wait longer until everything was set up. What a mess.

My bag was lost by Iberia even though I made an effort to buy business so it had that priority tag…read more The service they use, Aviation Services is so incredibly rude! They make it so difficult and unpleasant to help you with your bag. I can understand it's not the most fun job, but I am never rude or "karenish" but the people there have zero empathy, provide no solutions and it's incredibly frustrating. Shame for Iberia for using this service which makes you not only despise Aviation Services but hate Iberia. I hope you never have to go through this ordeal.

Never and mean ever fly this airlines, I've flown a lot and understand misplacing luggage can…read morehappen but the lack of customer service was rude, you could not get ahold of a human to talk to and they just gave you one computerized message after another, we didn't get our luggage for over two days and the only reason we did get it was because WE went back to the airport and paid a 60 euro cab ride to get it because they refused to bring it to our hotel before our train to Florence departed, this cost us a missed tour that was paid for at over 159 euros, it was either that or risk not getting our luggage the rest of the trip, when we did get the luggage we weren't even given an apology, we will NEVER FLY with this incompetent and lack of customer care airlines again and would suggest avoiding them unless you like having half your vacation ruined. Getting reimbursed will be another matter all together I'm sure.

This is the worst airline experience I've had. We are in Rome without our checked baggage and they…read morewon't do anything to help. We were told to fill out a form online. Online form won't let you fill it out. Tried calling Delta (who included KLM in our flight). They kept us on hold for 45 minutes. Gave up. Called Air France, per KLM instructions. They are forcing us to spend our time in Rome going back to the airport to get their form. Why can't they email it? No one knows.... I would never choose this airline again.

We were a large group with inconsistent plans. We ended up using Mia Limo for 5 trips. Every driver…read morewas professional, friendly, and safe. Matteo responded quickly to all our schedule changes. I cannot recommend them highly enough.

Driver was early, curious, got us to location quickly. Very professional. We didn't use many…read moredriving services but I really liked the ease to the airport.