Needed a yearly maintenance done, was very responsive and reasonable. Work done in a timely manner,…read moreclean , did not leave anything behind, when completed you would not even know he was there other than everything cleaner than when they arrived. Also they installing a sticker on my meter to signify that there was an alternative source of power on the pre( generator). Nice work Scott.

From the owner: Upstate Power Systems specializes in the installation, annual maintenance and repair of automatic…read morestandby generators. Serving greater Rochester and surrounding areas. Call us today if you would like a quote on a new automatic generator or service on your exiting unit!

We had or Whole house Generac system installed by these folks, service was wonderful, the crew was…read morevery efficient. Only wisdom I can pass on is that you will be without power longer than the hour the sales person said. Which is okay, but setting good expectations is always win.

Yesterday, Dennis Atkinson, an outstanding Home Power Systems employee came all the way from…read moreBuffalo to quickly and professionally address the first, minor service issue we experienced with thisgenerator in over six years (since HPS installed it). Dennis Atkinson and HPS are both HIGHLY RECOMMENDED. Thank you.

I was incredibly impressed with their speedy response, kind professionalism, and quick fix of my…read moreelectrical problem. Would recommend highly.

I called on Tuesday and they came out Thursday (which is a pretty speedy response time.) A young…read moreman named Brandon showed up on time and got right to work troubleshooting my outlets, found the problem and fixed it in a jiffy. The price was very fair and reasonable, I will definitely be calling these guys up for any future electrical needs. Thank you Brandon!

I gave one star only because there is no way to leave 0 star. They deserve a 0 star, earned it!…read moreThey offered free estimate for water leakage. But the plumber came, no test done, no service. Just based on his experience, it must be water on the floor. He didn't listen, I told him there wasn't any water. And I hired plumber from another company before him, they ran all the tests and couldn't find anything wrong with my shower. THIS IS A TOTAL WASTE OF MY TIME AND USELESS. The plumber is so arrogant, because he did this job for years and it must be the way he think it is. NO PROOF. REFUSED TO DO ANY TEST.

Nichols is the best. I called yesterday for an electrical inspection and they came out less than 24…read morehours later. I have used them for 3 years now and I have never had an issue with them. They are on time, friendly, courteous and they know what they are doing. The value of their workmanship is amazing. The technician goes through everything with you and explains everything.

We just had a tankless water heater installed. It's only been 2 weeks and normally I would wait at…read moreleast a year to do my review something like this. So far so good. We love it. You have to wait a a few seconds longer for the hot water to kick in but once it kicks in it's on forever it's awesome. The installation guys were excellent. Very nice, professional, and polite, what more can you ask for?

This is my first negative review written. Anderson installed a new Cummins generator at my home in…read moreNov 2021. It was the most expensive based on other estimates i received for other generators. Since then there have been six service calls for the generator including the last call which required replacement of the battery. The generator has hardly run. Very expensive and disappointing. Buyer beware. Based on friends experiences with installations of other generators and what I have experienced, in retrospect I never would have selected Anderson

Steve Betlem has visited my home in Webster twice. To advise…read moreon whether he advised that my A/C & Furnace should be replaced, as both are about 16 yrs. old. He said if they are working fine then wait it out. I then joined the "Advantage Services Club", whereby I get high priority for a service call; included in the fee is an annual tune-up of the system. "Peace of mind" working with the second largest Plumbing/Heating service in the ROC area. Second "no charge" home visit was to assess how I should increase the heat in the basement (for a guest room). Once again Steve offered several "work around" options that did not cost much. The service call in May will take care of the suggestions. No charge for expert advice; no pressure to buy anything. Do not confuse a new company who are trying to get customers with a look alike company name: Betlem Residential Heating. I don't like that approach.

They are not respectful of the customers time. I scheduled a routine maintenance service and chose…read morethe 12-4:00 time for the service. They showed up at 8:30 am. I scrambled thinking I made a mistake, and after they looked at my furnace for 10 minutes they said we can't do any maintenance because we need to replace parts A and B before we can even begin to do the yearly maintenance, and we will add on an additional service fee to as an additional insurance , good for one year in case we need to come back. This is the second time I have experienced this from this company. It's an extended warranty type scam. RUN don't walk away from this company. Complete and total fraud.

I've no idea how you can sell someone a gold seal, which is supposed to offer 24/7 service and free…read moreparts and then refuse to provide service for 11 days in the heating season when our heat was out. Atrocious! After many years of good service, I've had a terrible experience with Isaac that caused me to move my business elsewhere. The quick summary is while under their highest level of service coverage (Gold Seal), I went 11 days without a response or a service call with no heat and rude customer service. I've had a Gold Seal, their highest level of service agreement, which gaurantees 24/7 response and prioritized service calls, for over a decade. We lost heat and I called immediately asking for service. I was told I had to make an appointment with them for a service call and that the next available one was weeks away. I was also told that my Gold Seal meant that someone would be calling me very soon to make a visit and that the appointment was only a formality. I was lead to believe the same day response was still available, just a new process that required this appointment to made in their systems just in case. No one called or showed up that first day. I called back after 24 hours and got a rude person on the line who told me it was not surprising I had not heard from anyone and that I should be grateful that I had an appointment scheduled as early as I did since they were booking out months for non Gold Seal customers. This call was on a Saturday. No one called or showed up that weekend. I called again that Monday, speaking to a much more polite person, who reiterated what the rude one said: no immediate service call was forthcoming despite the Gold Seal and the lack of heat. Eleven days after the heat went out I had a service call. The service person was great, they fixed the furnace and offered the same quality in person service I regularly experienced in the past. The thing that blew my top: the person who fixed the furnace told me they were on call a few days earlier and went home early because there were no urgent service calls in the queue. I had been without heat for 9 days at that point. What I learned: Isaac has been purchased and is no longer locally owned. While the people that show up to your door and fixing your furnace are the same, they have centralized call centers. The difference in service quality is night and day worse. I would not recommend Isaac to anyone at this time, which is a shame. They used to be a good company.

Very dishonest. They only charge you $109 for a service call, but then overcharge you near 11 times…read morewhat the price is actually worth retail. They could've got the lart much cheaper. But tried to scam me and gave me a price just for a furnace part of $1060. This furnace part was only $98. I called another furnace company and got it fixed immediately at 1/5 the price $200. Fair is fair. I wonder how many more elderly people and elderly widows have been cheated.

We are very pleased with the FINGER LAKES POWER SYSTEMS' installation of our whole-house standby…read morepower generator. Price was very reasonable. They were excellent in answering questions and working around terrible weather to do a superb job. Neat and professional! Highly recommended.

From the owner: Protect your home from the risks caused by sudden power outages with a generator from Generac, the…read moreindustry leader, installed by the experts at Finger Lakes Power Systems . In the event of a power failure, these reliable systems automatically start up, supplying electricity to your home until the local power utility restores service. Permanent installation of a standby generator is not a do-it-yourself project. Finger Lakes Power Systems has factory-trained technicians who meet Generac's high standards for service and customer satisfaction. Our service professionals meet warranty conditions, ensure safe and proper operation, and are always here to provide Emergency Assistance, 7 days a week. We dispatch technicians quickly, and our team is equipped to resolve most repairs right then and there.

The most "un" reliable local contractor I have delt with. Even tried the old bait & switch on a…read morewarranty service call for Briggs & Stratton. You know it's bad when the manufacturer openly deswades you from using them for service or warranty calls. Please stay away.