Needed a yearly maintenance done, was very responsive and reasonable. Work done in a timely manner,…read moreclean , did not leave anything behind, when completed you would not even know he was there other than everything cleaner than when they arrived. Also they installing a sticker on my meter to signify that there was an alternative source of power on the pre( generator). Nice work Scott.

From the owner: Upstate Power Systems specializes in the installation, annual maintenance and repair of automatic…read morestandby generators. Serving greater Rochester and surrounding areas. Call us today if you would like a quote on a new automatic generator or service on your exiting unit!

We had or Whole house Generac system installed by these folks, service was wonderful, the crew was…read morevery efficient. Only wisdom I can pass on is that you will be without power longer than the hour the sales person said. Which is okay, but setting good expectations is always win.

I really appreciated how meticulous the Tech, Dennis Atkinson, was when servicing my generator. He…read moreexplained all items on the unit's checklist as he changed or replaced them. Left my property as if he was never there. He was professional, patient and knowledgeable. I'd book Dennis again in a minute! Very pleased with the attention to detail while making my Generac look and run like new!

I was incredibly impressed with their speedy response, kind professionalism, and quick fix of my…read moreelectrical problem. Would recommend highly.

I called on Tuesday and they came out Thursday (which is a pretty speedy response time.) A young…read moreman named Brandon showed up on time and got right to work troubleshooting my outlets, found the problem and fixed it in a jiffy. The price was very fair and reasonable, I will definitely be calling these guys up for any future electrical needs. Thank you Brandon!

My neighbor hired Nichols for some work which required digging a trench. When they started to…read morebackfill, they drove the bobcat on my property ruining my lawn. I went out there and asked WTF? They were 6+ feet into my property. He obviously was not paying attention, including how close he was (2 feet) to my irrigation control box. I went and got my neighbors wife and also asked WTF? One of the Nichols employees told me to chill out - REALLY - I was not talking to you, you have no idea of my history with them so mind your own business. I called and asked to speak with the owner. Steve called me back. He asked what happened and of course "apologized" immediately followed by trying to justify his employees actions, telling me how I should have acted and explaining the kid was just coming to the defense of the wife. A real business owner would have offered to come take a look and repair my lawn. If after reading this you still want to hire them, good luck.

I gave one star only because there is no way to leave 0 star. They deserve a 0 star, earned it!…read moreThey offered free estimate for water leakage. But the plumber came, no test done, no service. Just based on his experience, it must be water on the floor. He didn't listen, I told him there wasn't any water. And I hired plumber from another company before him, they ran all the tests and couldn't find anything wrong with my shower. THIS IS A TOTAL WASTE OF MY TIME AND USELESS. The plumber is so arrogant, because he did this job for years and it must be the way he think it is. NO PROOF. REFUSED TO DO ANY TEST.

We just had a tankless water heater installed. It's only been 2 weeks and normally I would wait at…read moreleast a year to do my review something like this. So far so good. We love it. You have to wait a a few seconds longer for the hot water to kick in but once it kicks in it's on forever it's awesome. The installation guys were excellent. Very nice, professional, and polite, what more can you ask for?

Anderson installed a generator for me over 3 years ago. They perform annual maintenance and my…read moregenerator runs perfectly every time the power goes out. Friendly, knowledgeable staff and technicians. Highly recommend Anderson!

I'm suprised by the bad reviews. My experience has been mostly positive. I've been with them since…read more2009. A year after we moved into this house our HVAC system died and they replaced it with a Carrier which worked great for 16 years (low end of the expected life) until it died last December on the second 5 degree night we had. We really needed some heat! We are on the JBAC annual maintenance plan and the tech came out at 10 PM and said, yep, it's dead. (Luckily we had a gas fireplace to keep us from freezing.) Estimator came the next day, showed us some options, and the day after that a crew came out and installed a hybrid gas/heat pump system which has worked great for the past 8 months. I enjoyed the annual maintenance included with the JBAC plan, and it has more or less paid for itself in reducing or eliminating service fees for other issues. The only reason I didn't give 5 stars was about 10 years ago they installed a pricey UV air purifier unit (my wife had asthma) which died a few weeks after the warranty ran out. Hopefully they don't continue to peddle bad products, but the rest of their work has been great and they are always polite and friendly.

I've been a John Betlem customer for years. In the past they provided excellent service at…read morereasonable prices, and when they quoted one price that's the price they would charge. However, recently I contacted them to service My Son's Water Heater and Mini-split heat pump.They quoted me one price on the phone and when they came they wanted to charge me double the quoted price. in addition, the person who serviced my Son's heat pump cause some Damage. It started making noise after he cleaned it and he didn't want to repair it. I don't think he knew what he was doing. Because, I've been a customer for so many years, I contacted their office for an explanation. They told me that a supervisor would call me back. That was two weeks ago. Apparently, John Betlem have gotten too big. they don't care about the customers who have been with them for years.

Time again for a service call, A/C just not cooling and running too much. After a good cleaning…read morefrom Yunis Ashkar, things are much better, not running all the time, and keeping the place cool. I upgraded my service plan at his recommendation due my plan only covering furnace cleanings, now I'll get an annual a/c cleaning which will help keep it running efficiently and prevent me from paying big bucks to RGE! LOL Thanks Yunis and Isaac.

Technicians and service was good. quality of work was good. The pricing was very very high. Called…read morefor a hot water heater leak. They came out looked at the heater and said it was bad and needed replaced. Said ok and let's replace it. He said we will send a rep out to look at it and charged me$139.00. Few hours later a sales rep came out and said it will cost $5,000.00 to replace it. "WHAT $5000 for a water heater! This was at my mother's house and I her son lives a 1000miles away. So we had no choice but to pay that outrageous price. they did end up knocking 10% off which brought it down to $4485.00. Still was very very high for the service. Even if the hot water heater cost $1500-$1800 you're telling me parts and labor cost $2500-$3000. UNREAL!!!!!

We are very pleased with the FINGER LAKES POWER SYSTEMS' installation of our whole-house standby…read morepower generator. Price was very reasonable. They were excellent in answering questions and working around terrible weather to do a superb job. Neat and professional! Highly recommended.

UPDATE 9/18/2026…read more Fact Check: The Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience spent 3+ hours diagnosing my generator's failure to run and yet could not positively identify the problem so they were not able to fix it. They told me more troubleshooting was needed. Dailey Electric identified two (2) problems in less than 15 minutes. The Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience did not discover a blown fuse in the transfer switch in 3+ hours. Dailey discovered the blown fuse in the transfer switch in 5 minutes. The Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience did not discover that the controller was melted in 3+ hours. Dailey discovered the melted controller in 5 minutes. The Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience could NOT FIX the problem in 3+ hours! Dailey FIXED the problem in less than 2 hours. FLPS billed me for $950.00 + in labor, while not repairing the unit in 3 visits. Dailey billed me for $250.00 in labor, and fixed the unit in 2 visits. FLPS charges $250.00 per hour. This includes travel time! Dailey charges $125.00 per hour. Travel time is excluded. The Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience recommended replacing the entire unit for more than $15K. Dailey repaired the unit, which is functioning perfectly today. A savings to me of over $14K!!!! Since Dailey fixed the problem in under 2 hrs while the Finger Lakes Power Systems tech who is certified and factory-trained with 8 years experience NEVER did figure out what was wrong, I requested a full refund from Tara Barnhart, the Service Manager. She refused. I paid FLPS' bill by credit card. I immediately disputed FLPS' charge on my credit card on 7/1/2026. The credit card company contacted FLPS on 7/3/2026, 7/15/2026, 7/30/2026, 8/4/2026, 8/14/2026. FLPS owner, Mr. Dan Lewis, DID NOT RESPOND to any of the five (5) repeated requests from the credit card company. The credit card refunded the money I paid, in full, on 9/9/2026. Lessons learned: 1. If you don't really care about getting your generator fixed and have money to burn, Finger Lakes Power Systems is the company for you. They employ techs who are certified and factory-trained with 8 years experience, but who cannot diagnose simple problems quickly or in a cost effective manner. 2. If you would like to spend a reasonable amount of money for a quick and permanent fix by a competent technician: USE DAILEY Electric in Penn Yan!!!!!

The most "un" reliable local contractor I have delt with. Even tried the old bait & switch on a…read morewarranty service call for Briggs & Stratton. You know it's bad when the manufacturer openly deswades you from using them for service or warranty calls. Please stay away.