I needed a part and they were able to get it in overnight. I could have ordered it online for $15…read moreless but I'd have had to pay shipping, making it cost just as much & the wait longer. They called when it was in, as promised & it was the correct part. The parts department is in transition, so, a bit of a mess. However, it was easy enough to navigate & the people working were nice and easy to work with. I haven't yet installed it.

I showed up on time for my appointment, upon arriving I'm told my appointment was given to someone…read moreelse. After two hours of waiting for the oil change to be done , I was then told my oil change was not able to be completed for fear of them breaking a part. And that I would have to come back for another oil change and if they broke the part during the next oil change that I would be responsible for paying for that part. I was charged $130 for an incomplete job, and only after questioning the bill did they waive the labor fee of $30. I have serviced my vehicle at other Toyota stores religiously and have never experienced this before. I held off on making a review for two days in order to speak with the Service Department Manager and that conversation consisted of being told that the best I can do is talk to my previous Toyota to have them cover the cost, but I am still responsible for being charged with the previous charge of the oil change, the new oil change following once they get the cap in, and the charge for the filter cap if it breaks while being serviced by them. I expect more out of a Toyota service department. UPDATE I took my Tacoma to Cedric Theel Toyota in Bismarck, ND to finish the job. I showed up early, and they took my vehicle immediately. So already off to a better start. Cedric Theel were aware that Minot Toyota Center claimed my oil filter cap was too tight, but came back and made me aware they had no problem removing it and that the extra part they ordered would not be necessary. Furthermore, after speaking with the technician, I learned that while the tires were rotated front to back previously, they were not rotated using the more effective rear-wheel drive cross-pattern (rear to front straight, front to rear crossed). This is the recommended method for non-directional tires on RWD vehicles to promote even tread wear. It wasn't a major issue, but it's worth noting for those looking for more thorough and efficient service that you won't find it at Minot Toyota Center.

I was traveling through Minot, ND on my way to Alaska. We were driving our class C motorhome and…read morenoticed some significant wear on the front tires. After being turned away by several other shops, Westlie Super Duty came through and was Able to get me in for an alignment. . Very friendly staff, reasonable prices, and they got me in that day! i would have lost a lot of money in reservations had they not helped me out. Thanks to all!

Don Bessest did not warn me of things about a car. Terry knew that I first time buyer and he…read moresoldme the car with the check engine light on and he told me it was a good car for the snow and it's not. I'm so mad that I even came to this dealership, but I'm a waited out, but I will never buy another car from here again. I'm paying on the car. That's not even in working condition all the way if your first time buyer, please do your research cause I didnt

Cartiva of Minot has always focused on my wants and needs. Customer service is phenomenal when it…read morecomes to buying a vehicle. The sales personnel are friendly and very helpful. They've never tried to push me into anything I don't want and make it relaxing. I understand their process and they work hard to make it easy. The small building and small group of sales people and managers make it feel like such a friendly place and it is! Overall great dealership and great people!

Easiest buying experience I've ever had in my life. I bought a certified Jeep wrangler they got…read morefrom Minot Automotive's lot across the street from them, apparently they are the sister store and can sell anything used from either lot. They let me test drive by myself so I could actually focus on how it drove and not have a salesperson talking to me the whole time. It was just way less stressful test driving alone. I bought my last car from a bigger dealership and compared to the experience I had with them, this was super laid back. I financed through their banks cause they got me a better rate than my bank, and the finance guy was pretty fast getting all paperwork done. The whole thing took about 2 hours...compared to the whole day I spent the last time I bought a car. All around great experience. It seemed like everyone I dealt with actually cared and they weren't just trying to make a quick sale. I will definitely be back to look for a vehicle for my daughter when she gets her license.

Recieved a quote of $31 per quart of HCF-2 Honda transmittion fluid. $10 at Amazon, $13 at Rydell…read moreHonda in Grand Forks and $17 at Honda of Bismark.

Geez don't even know where to begin. First I'll apologize because this is going to be a little…read morelengthy (a lot to explain), and 2nd I understand this story is going to sound so crazy your going to want to laugh me off as being the crazy one, however hand to god every single thing I say about my experience is the truth. We have an 08 accord that we had Ryan Honda put a new starter appx 15 months ago . It was my father in laws car at the time and like many of generation he wants only OEM parts so he proceeds and takes it to the honda dealership, makes sense right? Well he's old and doesn't drive a whole lot so yes this started was 15 months old but it hadn't even had 4k put on it yet and now it's out again. I received all of the maintenance paperwork when I purchased a vehicle from my father-in-law so I had the receipt from when the starter was put in 15 months ago and it totaled $630 150 something in labor $425 for the part and the rest tax well when the starter went out this time, I pulled it out and not only Was it not knowing I'm starter? Like my father-in-law has been told was being put in his vehicle It was a cheap starter from AutoZone. not even one of the better ones. so I called Ryan Honda And ask them what they're gonna do about it and they notify me that they are going to put a new starter in from AutoZone and that AutoZone is paying for the labor we said some thing about why did we not get what we paid for put into the vehicle and the response we got was because we didn't ask for that which our rebutle was so why were we charged for an OEM part and given a bottom barrel part from an auto parts store and the answer we were given was yeah all of the dealerships charge. Then he can a laughed it off. So the day comes finally today, but they're gonna put another AutoZone starter in and apparently the labor is covered so I migrate whatever at least the car will be running again. So we have the car towed up to Ryan Honda So they could , put the new starter, The old one I had already removed. I get a call after about two hours. I guess my wife does actually and she told him the car is ready to be picked up great so I head that way and I talk to the guy at the service counter and he told me that my battery is bad in the car actually OK not a big deal would've been nice to know before I came up here but OK and then he's like you also need to reconnect all the hoses and stuff that you took out when you remove the starter and I said what do you mean? He said well we were only told to install a new starter we didn't Reconnect anything that you just connected and I said well that stuff needed to be disconnected to get all started rows so I saved you guys time. And the service manager tells me no Our technician said that that's gonna take a lot of time to put all that stuff back together and he just doesn't have time to do it. I absolutely couldn't believe what I was hearing so they called me to pick up my car that technically they didn't even fix on a warranty job and now they're saying that they're not gonna put it back together because I gave them the favor of tearing out the part for them, I know how long it took me to take that out and I know how long it was gonna take me to hook it back up and I know how long it would take a competent tech. So I literally time myself on my watch and I went outside to where my car was not running not able to be started where I was told that I need to hook all these hoses back up that we're going to be very time consuming. I started the timer on my watch and it took me two minutes and 57 seconds and I had the car running. They couldn't be bothered to even follow through and finish a job with Ian screwed up and upcharched us by 65% YEAH THATS RIGHT They up charged us 65% on that part. Then had AutoZone replace the park for free and pay for the labor at their dealership. They probably made at least an hours labor off of, but couldn't even see the job through.. Whatever OK so they didn't see the job through how much I was of charge on a part there's gotta be some laws on that type of shit. Ryan is doing a lot of dirty shit up there And to be completely honest, I'm a dad and outside of that I don't have a lot of ways to spend my time so if it means me campaigning against Ryan then, so be it because they're fucking criminals dude I am absolutely just appalled by the shit they did. it was unreal but like I said, every word of this is absolutely real.

Our GMC Yukon had a couple recalls that needed to be checked out and the check engine light was on…read more We had set up an appointment to take it in at 10:30. We dropped it off at 10:15 and were told it would take 2-2 1/2 hours. After waiting for 4 1/2 hours, we called to see if it was done. After several transfers to different workers within the building, we were told they had to check on it. It is now 3:30. We called back 15 minutes later to see if they had found out if it was done. They still didn't know. At 4:30 they called us and said that they would be getting to it soon. At 5:15 we called back and they said they needed to order a part and couldn't finish it this day. It was then 5:45 by the time we could pick it up. We live 100 miles away. Now we have to take another day to bring it in for the issues that should have been fixed on the day the appointment was made for. This was completely unacceptable and uncalled for. There was no compensation for our gas for now another 100 mile trip The communication with us was awful and the organization there was horrible. I would never recommend buying anything from or taking your vehicle in to this business. The service here is very disappointing.

We had driven 1600 miles and as we arrived in Minot, North Dakota the check engine light came on my…read moreSRX. We went to Ryan Cadillac and was helped by Kylie at the Service Desk. She was friendly, courteous and professional. She pulled up our Texas Dealer prior repairs using our Vin and ran diagnostics for the code . Within two hours the issue was diagnosed and part replaced and we were on our way. Kylie kept us informed every step of the way. Thank you Ryan Cadillac!

NOT MILITARY FRIENDLY! Poor customer service! They don't offer courtesy vehicles to use while your…read morecar is in the shop for multiple days instead they overcharge($75 a day) for rentals when your car is in the shop. The don't care for military members or their families. They refuse to give courtesy rides back to Minot AFB so you must call a cab or find a ride yourself to get back to base. I've been here twice to service my Toyota and both times were horrible experiences. Don't waste your money and time dealing with the service department here!

I've taken in several work vehicles in for new tires. They're always friendly, prices are…read morereasonable and the work is good. One small complaint, they always say they'll call when they're done, but they never do. Eventually, I check in and find out it's done. I'm guessing my timing isn't THAT good. It's not something that would keep me from coming back, but it bugs me.

Took my truck here tires flew off damaged my bed brije all studs. talked to manager wants to take…read moreno responsabikity