Excellent staff, very knowledgable and dependable. Very patient to answer my questions and concerns.read more

Be aware that Tom Flowers is an insurance salesman motivated by commission sales, not a financial…read moreplanner or a fiduciary as he represented himself to us to be. Therefore, there is a conflict of interest in that his interest is earning the highest commissions regardless of whether the product he is selling the customer is best for them. We were "sold" complex annuities that were not at all in our best interest, costing us tens of thousands of dollars. Also be aware that there is a high fee (minimum 1.5%) for assets under management for relatively poor performance, high expense ration funds and no tax guidance. That fee was misrepresented to us as well. We were advised brokerage firms like Vanguard had a variety of "hidden fees" yet refused to detail what those "hidden fees" actually were. We were also "guaranteed" the fee for tax preparation would be $79 per year provided we were customers of the firm, yet that also was a misrepresentation. After it became apparent we were not "buying" the bs anymore, we never heard from them again. Don't let the "treating you like family" allow you to drop your guard and trust them because they are not at all trustworthy.

Ok So Me And My family has been using State Farm as our trusted insurance Agency for as long as I…read moreremember, this office handled my first car, My parents house and cars, grandparents house and cars, and my aunts and Uncles as well as countless other people we know in the community so logically when I Purchased my first house where would I go to get homeowners, but to Joels office and State Farm. I say all this to Prove I am not some random complaining about the office. I am on my second time filing a Claim with state farm first time was in 2018 when we had those monster rains I had my sump pump die and lost a furnace and a water heater as well as had some water damage, I was promptly told that because I did not Purchase "drainage insurance" I would not be covered. Ok shame on me for not knowing talked to the reps in the office had them switch everything up to where no matter what happens I'm covered so I never have to deal with it again. Fast forward to recently dealing with some storm And hail damage. My Father recommends having someone come out to take a look at the roof the contractor shows up says there is definitely storm damage and recommends that I call and file a claim . The adjuster comes out to meet with me and my contractor and I watch this lady never even acknowledge the damage the contractor is pointing out blatantly ignores damage to the sky lights, tins,siding and shingles ( I have Photos for proof, I even have hail from the storm) accepts that the storm caused damage to the inside due to the roof now leaking but low and behold once again I Am Not Going to be approved yet again. It smells of a scam they take your money and then your stuck with the costs when something actually happens I watched this girl walk right on by and ignore the proof because she didn't want to have to document it and from what the contractor says this is standard for state farm. Apparently the place to go nowadays is farmers. But to avoid state and allstate. I'm so dissapointed and angry years I have trusted this place and now it looks like if I want something done I'll be forced to get a lawyer involved or just once again cover a Thousands of damage myself. Update 10/14/21: it has now been over a month and I am still waiting on hearing on whether another adjuster is going to come out. They classified the storm a disaster but still haven't approved the damage. I have been working with Anthony to get things settled But it always takes 2-3 calls before he will call me back with a update it is frustrating to say the least. will continue to update. Its almost like they are holding out for me to sell my house so they don't have to cover the damage.

We've been long-time State Farm customers. Our local agency switched a couple of times over the…read morelast 30 years due to death of agents. Fiorelli office has been generally OK, but as we've learned that there's actually little they can do in the event of a claim or anything related to the State Farm corporate organization. Recent claim experience was probably the worst customer service experience I've add with any service industry. Horrible. The Fiorelli office did "check-in" periodically but any time I raised an issue or asked a question, basically got referred to an 800 number at the State Farm mother ship.

Ryan took over as my insurance agent, when my previous State Farm agent when I lived in Buffalo…read moreGrove, Rick Shimp, unexpectedly passed away. Heather and I have used his services for nearly 25 years, even though we have moved multiple times, in which he has expertly advised and managed all sorts of events, such as car accidents, multiple property damages, and life insurance services. I still retain his services, even though I have moved to Hoffman Estates 20 years ago. I highly recommend Ryan and his team for insurance services.

Great for long time service by Ryan, Stephanie at the front desk is unprofessional however.read more

State Farm, we give you thousands a year for insurance. Stop giving us cheap little paper cut along…read morethe dotted line insurance "cards." They aren't even cards. It's just paper you cut and fold. We are not kids playing paper dolls. We're adults paying you big insurance dollars every 6 months. Stop being cheap.

Christine is rude, ignorant and unhelpful. Save your time and look elsewhere. It appears that she…read moredoesn't know how to read, or really how to do her job at all. Run the other way.

Amazing response to our request for availability and pricing, excellent communications, super…read morefriendly! While I hope I never need their services again, I would not hesitate to call them again or refer other friends/family to them. Thanks!

Had them notarize some financial documents after realizing the normal places like UPS / Check…read moreCashing couldn't do. Timely, professional, trusthworthy. Will be back. They even helped us out on a Sunday on short notice. Highly recommend and although it's a residential location they were much more professional and experienced than nearly all the other times I've needed something notarized.

Love, LOVE working with Matt Settler! Professional, friendly, and most importantly - RELIABLE. Of…read moreanyone I've had to work with - insurance agent or otherwise - he is the MOST dependable. He works hard to get my family the best deal for home and auto insurance. Always quick to get back to me, super respectful of my time, and he goes above and beyond to answer any questions or concerns I have. He even sent my newborn a baby gift! Who can say that about an insurance agent!? I highly recommend Matt Settler and Richter Insurance.

From the owner: Richter Insurance in Buffalo Grove, IL, is an independent agency providing custom car insurance,…read morehomeowners insurance, business insurance and life insurance policies.

Matt Trembley at State Farm is a spectacular State Farm agent. He looked at our home and auto…read moreinsurance and let us know how we could save money. Give him a call.

I have known and used Matt Trembley -State Farm insurance for over 10 years for my home owners and…read morecar insurance. Matt takes his business and your concerns very seriously,when you meet and get to know how he does business, you will agree. I also was concerned about cost and if you compare the insurance and the service you get, Matt is the way to go.