1. Allstate Insurance Agent: Michael Kuster

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Buffalo Grove, IL

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Allstate Insurance Agent: Michael Kuster

4.4 (5 reviews)
Closed • 7:30 am - 7:00 pm

Services - Allstate Insurance Agent: Michael Kuster

Homeowner or property

Car and truck insurance

Life insurance

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Home Warranty of America

Home Warranty of America

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I have to say the coverage seems to be good as I did shop around recently as I was extremely upset…read morewith poor response to claim, which the process is terrible. My water heater went out and it was going to be three to four days for them to get a plumber. Plumber came earlier but had to work directly with plumber. The first technician said nothing they could do to get plumbers to come earlier but called again and was told by another technician I could call plumber directly. I had to wait nearly two weeks to get any approval on replacement of water heater. Finally heard back from their consumer affairs concierge department after elevating. I was approved but going on over a month since this all began and still waiting on check reimbursement for the coverage amount. I was also told by their sales as I considered canceling that they are teaming up with AIG and working towards improving claim process by training their claims team technicians and contracted service providers. Hopefully things will improve before I make my renewal decision later this year for a third year of coverage. I have used a few times that was simple visits that I am sure did not cost anything above my fixed fee and the only other time I felt service was good was when they quickly approved fixing my garage door opener. This favorable end to my first year of service that was paid by sellers when I bought the house led to my choice to renew home warranty. This second year has started a bit rough.

Do not spend any money on this company. They say if unrepairable, they will replace. That is not…read moretrue. They refuse to show you the technicians report so you can refute the claim. They are not trustworthy. Save your money!

Allstate Insurance Agent: Michael Kuster - homeinsurance - Updated October 2026

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