State Farm has been the insurance company of choice for my family for, literally, generations. I…read morehave been blessed in my life to have NOT needed them very ofte. When I have had to make a claim, they helped me through the process and stayed in close contact until everything was resolved. I have called the office on several occasions just with questions and have always been met with pleasant, helpful, courteous , knowledgeable, voices, be it Jim Donahue or one of the others on his staff. Even though I'm pretty sure I'll never switch companies because I trust these folks so much, I have checked rates of other companies. Several of them. And time and agin I've been told my coverages and rates cannot be beat. I am very happy with these folks!

I have to take the time to do this review as the superb service received on a consistent basis…read morespeaks for itself and needs to be mentioned. We have had State Farm on 31st Street in LaGrange Park (Auto/Home & now life insurance) with Jim & Janelle for a long time. Janelle is outstanding with her expert knowledge, understanding and calmness. She has put a wonderful team together. I have and will continue recommending them every chance I get. Much appreciated.

No one enjoys having an accident in their home, car, etc., but when you do have one, having someone…read moreon your side to walk you through it and to help when needed is VERY important. Karen Ayers is a great agent, with a great staff, that works to assist you in getting the right coverage, and is there to help you through your claim. We recently had a pipe burst in our kitchen, and we ran into a snag with our claim. All it took was for me to update Kristina and Karen, and Karen was making calls and sending emails. The claim is coming to a good closure, and we cannot thank Karen and Kristina enough for all of their help. If you are looking for a State Farm Agent, Karen is that agent for you. Thanks Karen and Kristina!!

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

Im in the market for a new motorcycle, called viviana for detailed info on quotes and different…read moreoptions, couldn't have asked for better help!

HELLO!!! This is what I call PERFECTO Customer SERVICE! .. So I needed an Emergency Geiko after…read moreAmerican Family Insurance had taken $1000's of my cold earned cash but we needed better mortgage insurance. I submitted a "please call me" on the State farm Site by the next morning, his assistant called. We did Every single thing over the phone. Not only did our car insurance go down by almost $100 (for 100% coverage) ...Our home owners insurance was Super cheap as well. DID I tell you that we did everything over the phone? When I returned from an outing today, We had a packet with our insurance information in our mailbox with insurance cards for our car.A Staff member Dropped it off on her way home. NOW Who Does that Personal Satisfactoin Stuff these days?? Just Call and see if you can get a better deal than what you have.. It's WELL WORTH IT!

she has been my agent for many years. She and her team do a great job. Very helpful. They respond…read morequickly

Have been working with Andrea for many years and she and her staff have always been most helpful. A…read morecredit to State Farm.

Alexis has been my agent for a number of years now. She and her office have been responsive and…read morequick when I've had claims or questions. I get quotes from other companies every few years, and the level of customer service is a big reason I've stayed with her.

Richard was fantastic! He was knowledgeable and promptly got us set up with our new auto policy We…read moreare very happy with the service at this State Farm office.

With all of the State Farm agents to choose from, pick anyone else! The personnel are incompetent…read moreand you'll drive yourself crazy having to check your policy and billing detail each month. Plus, when you do have have questions/issues, you'll rarely find Linda or the staff available during posted business hours. Just a few of my interactions... 1) I called and asked for information (inquiry only) to later find they actually changed the terms of my policy; 2) requested a change of address, which was confirmed in writing by SF, and was later changed back by the agent's office; 3) adjusted my policy based on life events and the amount I was quoted lasted exactly one payment cycle. Because, apparently, the staff screwed up the paperwork. Just save yourself the headaches and find someone else.

Artiss was a lot of help. Came in short notice to help with a refund check and all was finished up…read morein less than 45 mins!

My wife and I have been with this agency for almost 7 years Diane Acevedo has been our agent since…read moreand it has been topnotch service. We insured everything from our cars and renters insurance. We recently got into an accident and when I called her she gave me step by step information on what to do and in less than a week she was able to payoff our car because it was a total loss. We defintely recommend her and this agency to any of our friends and family.

I would like to recognize the great customer service that I always receive for several years now…read morefrom an employee named Jasmine. She is always extremely helpful and goes above and beyond her line of duty to help and assist in any way she can. She is always very professional and easy going. Therefore, I go out of my way to compliment her great customer service. Keep up the good work! Sincerely, Jose Cato Cortez

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.

Alexis has been great. Super helpful and responsive. Everything you would want in an agent.read more