if you want the top, best customer service from an agent that remembers your name, your needs, and…read moretreats you as person, not just a customer, than you need to talk to KIMBERLY I. Best service ever

e used Insurance Professionals of Arizona for years for both my personal insurance and multiple…read morebusiness policies. Over the years, we've also referred them a tremendous amount of business through our business Facebook page, which is one of the largest and most well-known Facebook groups in the contract fire industry. Because of that network alone, we've sent them a substantial amount of business from other fire contractors throughout the industry. Unfortunately, after repeated mistakes and months of unresolved issues, I'm done doing business with them. Last year, they made a workers' comp mistake on my policy that cost me nearly $11,000. This year, they made the exact same mistake again by adding me, the owner, as a covered officer after I specifically instructed them not to. That error created another bill of roughly $6,000 entirely because of their actions. I've spent almost two months going back and forth trying to get them to correct their mistake. I was repeatedly told they would handle it, yet nothing has been resolved. Because of this, my company has now been without workers' compensation coverage for around two months, which seriously affects our ability to operate and puts a business with substantial investments at risk. For a company that has given uthem years of loyalty, multiple policies, and countless referrals, this level of service is completely unacceptable. I have now canceled all of my policies and will no longer refer any business to them.

We worked with Brandon, and he was excellent. He took the time to explain everything thoroughly,…read moreanswered all of our questions, and always responded quickly whenever we reached out. The process was simple and straightforward, which we really appreciated. Not only did Brandon help us better understand our coverage, but Stewardship was also able to save us money on both our home and auto insurance compared to the agencies we were previously with. It feels great knowing we have good coverage and a team that is responsive and helpful when we need them. We highly recommend Brandon and the Stewardship team.

We were looking to refinance and wanted the best possible rate while working with someone we could…read moretrust to truly have our best interests in mind. Brian made that easy--he was incredibly responsive, attentive, and thoughtful throughout the entire process. He took the time to understand our needs, helped us secure a great rate, and made sure we felt confident every step of the way. Now we feel at peace knowing we made a wise financial decision, saved money, and actually enjoyed the experience along the way.

The best service I ever had the pleasure of receiving from any form of structure in the business…read moreworld. Not only have they made my experience humbling, but it's been an experience that everyone should know and experience themselves. Thank you for your help in guiding me in this and not making me feel absolutely naive and working around my unexpected events of life. Truly, heart warming and I wish everyone can experience the professionalism this agency provides.

Brittney Chacon was absolutely amazing to work with! She helped me get both my car and home insured…read morewith great competitive quotes. She's super knowledgeable, kind, and really takes her time to explain everything clearly so you feel completely confident in your coverage. It's rare to find someone who cares this much. I can't recommend Brittney enough!

These landlords are just plain nice people! How refreshing it is to meet and work with kind folks…read morethat want the best for their tenants. We are very happy to rent office space from them.

American Savings Life is an excellent company! Their staff is always friendly, helpful and…read morewelcoming. I have a Youth Life policy with them... great rates and the biggest plus is the Advance Premium Deposit account that earns 4% interest!

Sid was a farmers agent for well over two decades. His son Ryan has been in insurance since he can…read moreremember. They went and started an independent agency and now have the ability to use many more products to serve their clients and suit their needs to a T! They're honest and reliable. He's my agent and my friend.

Jayson is the best! He is very informative! He takes the time to teach you everything you need to…read moreknow about insurance! I will continue to be setup for success with Jayson, time and time again! Look forward to continue to work with Jayson and his team!

Jayson is a super energetic and knowledgeable individual. It's clear right from your first visit…read morethat he's truly concerned with your financial planning and insurance needs. Jayson takes the time to run all the numbers and find the absolute best deals by leaving no stone unturned. When it comes to financial planning, he knows his stuff!! I've never sat with an advisor like him. He makes recommendations, then explains completely why the recommendation is a good fit. He covers the best growth options, best ways to protect your life's savings and makes life-long financial planning easy because of his years of experience. Highly recommended!

I was referred to Amber over a year ago. She always responds to any type of message quickly and…read moreanswers any questions I have. I always like to review my options to save money yearly and she always helps me out. Sheila

This agency was very easy to work with, and saved us big bucks $$$!!! Our home insurance was out…read moreof sight and had doubled from last year! Jessica shopped many companies for the right fit so I didn't have to spend all day on the phone. She was also very patient with me as I had many questions about coverages. Our policy went down from $2200/yr to $750/yr! We also wrote auto insurance with them for two vehicles to get a further discount. It was important to me to be sure our coverage matched our former policies. As a former insurance agent myself I would not hesitate to send anyone to this agency. Thank you American National Insurance!

Had a great experience with Kelly and Noelle they were extremely knowledgeable, friendly and…read morecustomer service oriented Thank you Ladies, job well done Lorenzo

If you are looking for fair pricing, respectful 'timely' communication, professionalism, etc. you…read morewill not find it @the Adams Agency. I had been trying to get answers for over 2 mos on my policy renewal. Several calls, emails, etc. went unanswered. When I was finally able to reach someone (Bailey & Joey Syrek) they could not have been more rude & condescending. Upon asking to speak with the office manager (Diane Chapman) she said that their seasoned agents had retired and she was now only able to recruit inexperienced 20 year olds. Who admits that kind of thing about their business?

Honestly, worst customer service from these people. I call to try to work with them to resolve an…read moreissue and all I get is distain. When I asked to discuss my balance, I was literally given a rude, "What... What are we even doing with this?" I have a check to pay off my policy balance so I don't go overdue for the next few months. But this isn't allowed, people can't just pay. The woman on the phone argued with me over account types and how they WANT me to pay instead of how I actually can. And then I ask for help regarding my schedule - I work in Phoenix, and an literally not in Mesa at all during their business hours. And this isn't a personal check, so I can't write my info on it. Can I send someone in with the check? No. Can I send them with my bill and the check? No. Can I send them with the check, my bill, a signed statement giving them permission to give you the check, and I'll even call in at that time to say this is the check and describe the person and their clothes and everything? No. Can an exception be made for me to make the payment on Friday even though the payment is due Thursday because I'm calling ahead and explaining the issue and Friday is the only time I, personally, can make it in to the office because I don't have time to take off my job??? No. This coming from the office of the agent who discussed my sister's private account and property information with our mother, even though our mother was not on the account and she had no legal right to do so. A privacy violation we could have sued for. In retrospect, I'm convinced we should have sued. The woman seemed to be tired of talking with me at this point, saying, "I don't know what to tell you." No accommodations, no help, no kindness. I'll get in trouble at work, but they don't care. Their website claims that evening appointments are possible, but apparently that's a lie, those are only for new suckers - I mean customers so they can spend time trying to upsell on flattery and new money face to face. I'll go in, be late to work, give them my check, and when my policy is up, I'll be going to Geico or Amica or maybe some other State Farm agent - ANYWHERE but here. I'm sick and tired of this absurdity and sheer rudeness to their long-standing customers who have never before had any problems with them. So long and thanks for all the fish. UPDATE: Wrote this review yesterday, last night - after hours - I got a voicemail from another rep (Andrea), wanting to know what she could do to help. Odd, considering the woman on the phone earlier (Melissa) made it clear their hours were set andAnd this morning when I went in the make my payment, they didn't even ask for ID, and there was no hassle at all in making the payment. So apparently things were not nearly as severance as Melissa made it seem yesterday. This is all appreciated... But is too little too late. And, frankly, this makes Melissa's attitude and disinterest towards me even worse - it means she was lying about account types, how the check could be handled, and what accommodations could be made for my schedule. Or she didn't know what she was doing and didn't want to ask with a supervisor. And I don't know about you, but an insurance company with representatives who lie (or maybe just don't know what they're doing) is not one I care to deal with. Just sounds like a lot of bad faith to me - so my one star review stands.

FULL DISCLOSURE: I am only a client. I do not know any of the agents on a personal level nor am I…read morebeing compensated to write this review... I have read all the reviews dated before 8-23-18, and I have known both Andrea and Cie Taylor for twenty years now. When I say I know them, I should clarify I only know them professionally (I have SF Insurance through this agent) not on a let's have dinner and drinks together level. Having said that, I am honestly quite stunned at the negative reviews. In twenty years, I have not had a single instance where the customer service was less than very good to excellent. TRUST ME, I am not easy to please. In fact, I hired Cie Taylor because another SF agent was a total &%$# to work with and a liar. There is one review here that I take issue with. If Andrea called to help after hours to help resolve an issue, then I think the one-star rating should be upgraded even if only by one star. That's MY opinion. People make mistakes, I have made MANY, but I judge people/companies by how they handle or resolve them. An after hours phone call with the purpose of trying to fix the mistake goes a long way in my book. Lastly, when deciding to hire or not hire Cie Taylor, I would consider all the people out there she has sold policies to and are satisfied. Yelp is a microcosm. Even my review (which is outstandingly accurate btw) should be considered as just one person. If you are deciding to get insurance with SF, then I highly recommend Cie Taylor. Ask questions. See as I have, how friendly they really are. They have been in business at the same location for over twenty years, so they can't be a one-star service or they wouldn't be there that long, and more to the point I wouldn't be taking the time to write this review.

Bianca is really on the ball! Great response times, answered all my questions and concerns and made…read morethe transaction very easy and smooth. Thank you!

I saw a flier for Fox Reliable Insurance in my park's newsletter. They had some decent prices for…read morePark Model insurance. I called a got a quote from a man named Luke on March 5th. I received a quote back that same day and it was good. So far, so good. I wanted to see how much the premium would be if I raised the coverage amount by 10K, so I sent an email. After three days and no response I called two days in a row and left a message for Luke and never got a call back. I then called several days in a row and either got a recorded message instructing me to leave a message or on several of my calls, I simply got hung up on. I finally reached a rep on 03/19 and she was nice but said they have been busy and sometimes they can't answer the phone or return calls. She also said Luke works with auto insurance and that's why he didn't return my calls. I asked why he didn't tell me that in the first place. I only do business with companies who offer average or above average customer service. Fox Reliable's customer service is well below average. Bill K.