An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Since I have switched to Rick West and his team, they have always been there to answer my questions…read moreand help me! Amazing staff!!

Rick West is a professional and has always worked hard for me when i am getting insured. Keeps me…read moreinformed and works hard to get me the information I need.

Moving here from California, this agency was recommended to me by another local. I have found them…read moreto be very responsive to my needs and able to get me a great deal on both my car insurance and my renters policy. I have had my calls and emails returned promptly, and have felt welcomed here in AZ!

If only I were afforded 10 stars. Buying insurance is an overwhelming experience and the Paul…read moreGebhard agency made this experience easy and straight forward. I was able to get a quote in minutes and was treated like a VIP. I will not be going anywhere else but here in the future for my insurance needs. And no thank you to the little green lizard on tv. The receptionist Vicki was professional and extremely friendly. She made me feel right at home. I am pretty sure that she is not really a person, but really an angel form another realm. When I had questions she answered them. She even gave me a call to follow up to see if I was satisfied with my experience. I think we're going to be swapping recipes very soon. Since my initial switch to Paul, I have switched all of my insurances over to his caring hands. I feel squared away more now than ever before. Thank you Paul, and thank you angel Vicki. I'm whipping up some low sodium beef jerky for you guys next week. Hope you like it.

Toney H. Jan W. and Sarah L have been wonderful insurance brokers for us over the last 7 years…read more Competitive rates and friendly service is what keeps us returning. A big thank you to Toney for working on our policies this season!

I have worked with. Veronica at Blue Lion Insurance in Chandler. I found her to be knowledgeable,…read moreefficient and so personable. She worked with me to find an improvement in the situation I described and felt successful in my search. I highly recommend her if you are looking for someone to help with insurance

Amazing staff. They didn't drop the ball while I was ill and couldn't return their phone calls and…read moreemails. When I did respond, they were eager to still assist me in finding homeowners and better auto insurance.

Mike Parrish deserves more stars, but I can't give more! When we bought our house we were in the…read moremarket for homeowner's insurance. I went with Geico because we had our auto insurance with them. The quote Geico gave us was over two thousand dollars. I was talking to our mortgage broker about the quote and he suggested I contact Mike. It was the smartest thing I ever did. First, he discovered that Geico had us totally under insured and that he could give us the right amount of insurance through Safeco for about $1000 less. Then, he found that he could get our car insurance (exact same coverage) for about $1200 less. The gecko screwed us for almost four years but no more! Call Mike, you won't regret it!

Jose went above and beyond when I needed assistance. He assisted me with everything I needed as…read morewell as gave me a lot of advice and suggestions on car buying. He was a huge help, this branch definitely has my business indefinitely!

Andy, Jose, Douglas, and George are an excellent team. From the moment you walk in to office you…read moreare greeted with smile. They are very thorough explaining and answering all the questions you may have. Thank you!

Kaleb Brown is the best insurance broker I have had. He searches and finds the best coverage at the…read morebest price yearly for my wife and myself. You can email Kaleb at kbrown@AzNationalins.com Ive had him for quite a few years and he always comes through. Frank B. Peoria Az.

This agency was very easy to work with, and saved us big bucks $$$!!! Our home insurance was out…read moreof sight and had doubled from last year! Jessica shopped many companies for the right fit so I didn't have to spend all day on the phone. She was also very patient with me as I had many questions about coverages. Our policy went down from $2200/yr to $750/yr! We also wrote auto insurance with them for two vehicles to get a further discount. It was important to me to be sure our coverage matched our former policies. As a former insurance agent myself I would not hesitate to send anyone to this agency. Thank you American National Insurance!

Great guy! Always willing to help and find solutions. I am a student from Thunderbird and he always…read moreresponded my emails fast and was always really nice when I walked in. Duane always gives you his card and told me to call him anytime I need help concerning my car insurance. Great guy, great service. Highly recommended.

American family insurance will be glad to take your money but when it comes time for you to have…read moresomething replaced do to someone else fault they will find a loop hole to get out of paying. Spent three years paying them for renters insurance and was told my electronics where covered under my plan. Come to find out they lied to me. I would suggest going somewhere else but either way take this as my experience let them dick you around and find out of your own. Duane didnt even seem to care about my loss. Just gave me the oh well speech. He also had no issues with me going to another insurance agency. I guess if your not going to fight for your business you shouldn't expect any.