I was a new patient of Dr.Ryan Anardi who is an absolutely awesome dentist and human being. Unfortunately, Dr.Ryan doesn't practice anymore, and I was rescheduled to Dr.Kim Anardi - his father. I admit that I had to reschedule a number of appointments because I have kids and we get sick often, especially within a school year. I'm a responsible patient and reschedule in advance if it's possible. However, it's hard to predict when you can get sick. The office manager, Desiree, was hard to work with from the beginning because she was abrupt and unwelcoming when I was calling to reschedule. She threatened me that she was not going to reschedule appointments for me anymore. I got the point and was planning to come, but a day before my appointment I got sick with bad sore throat and fever. I called to reschedule, but nobody was picking my phone calls, though I was calling multiple times a day. They didn't call me back even after I left a voicemail. On the day of the appointment, I finally managed to get Desiree on the phone. She said that she cancelled my appointment, and I was not their patient anymore. She didn't want to listen to my reasons, blamed me and hung up on me. I tried to call her back, but she was not answering my phone calls. Being sick, I drove to the dental office to talk to Dr.Kim. I expected a compassionate conversation with him and telling him how awful Desiree was to me. However, he stated right up front that I was an unreliable patient, and I had to look for another dentist. Also, he said that he was not going to change his policy for me, and he refused to make an exception. I just couldn't believe in it! Obviously, to be his patient, you have to come sick to appointments, otherwise you fall into unreliable patients' list. I even didn't have a chance to tell Dr.Kim about Desiree's terrible attitude towards me. I left frustrated and humiliated. I wonder how they've managed to get 5 stars in their reviews. It looks like Dr.Kim always stands up for Desiree what allows her treating patients with disrespect. It was extremely hard even get her on the phone. Now, I'm thinking that maybe it was so hard with her because she desliked me by a certain reason. I DO NOT recommend this dental office to anybody, especially to moms who have busy schedules. I feel so sorry for Dr.Ryan. He is a bigger person than his father, and I'm sure he would never humiliate me in front of his office staff!!! read more