Sam and Sean were super accommodating to fit me in when I needed quick help, and they showed up…read moreexactly on time! They were very efficient and identified the problems with my pocket door and my refrigerator immediately and were able to fix them very efficiently. They were friendly and were attentive to taking care of my house as they moved through it. I highly recommend and I'll be calling them again for more help soon!

Avoid, avoid avoid. Scheduled work and they couldn't make their window. Tried to reschedule, no…read moreresponse. Sent 4 messages with no response. What a waste of time!!! Missed an emergency dental extraction because of them. This is an update because they are not telling the complete story which I think is typical for this company. I informed them in the very first message that this was urgent because the shutter banging on the wall disrupted my concentration for my job, and kept me up at night. Scheduled for Saturday, and 10 minutes before the end of the 4-6 pm period, they said it would take 50 minutes to get here. Since I had made a personal appt for 6:30 pm, I had to decline. I told them Sunday was fine, and got no response. I told them I worked at home so they could come any time Monday. No response. On Monday I wanted to go to an emergency dental appt to have a tooth extracted but getting the shutter done was more urgent. About 3 pm I asked if they were coming and they said no, they had already been to Herndon and left. It was too late for the Dentist. I was not happy and in pain. I posted my very first 1 star review. Then they had the audacity to call me on the phone I use for business which could get me fired, so I said "What do you want"? Well Sam wanted to complain about my 1 star post and frankly it made me angry. I had to speak loudly because Sam was trying to tell me how inappropriate I had been and I told him to never call back. I hung up and put a block on his calls. The best prediction for future events is the past events. So, if a company does not arrive at their promised time and does not respond to your messages, then that means it is a good chance it will occur in the future. Again, avoid, avoid, avoid!!! I would not hire this company to dig the poop out of my toilet. I'm certain they would mess it up and then complain that I did something wrong.

"In Virginia" We had water damage on the ceiling above the…read morekitchen cabinets. I was concerned because it is a vaulted ceiling. The man who came knew what to do, it was not a problem. The kitchen looks just like it did when the house was built. You can not see that any repairs were made. He did an excellent job.

If you want high cost for sub quality work & slow turn around times due to a scheduling middle man,…read morethen go for it. They do not schedule enough time for you or other customers appts., which will result in yours being repeatedly delayed or cancelled & requiring additional appts. to complete your work - even if your projects are weather dependent. I specifically scheduled mine on a full dry week leaving plenty of time & they bumped my original appt. b/c the handyman ran a full day late on the appt. before mine, not allotting enough time for either parties work. Funny the owner is denying this b/c then I had to explain to their scheduler Misty you cannot stain a deck with pending rain... She originally wanted me to & I have records of every interaction w/ this company. My assigned handyman forgot several details & the largest ticket item I needed done, which was my deck staining, when he first came out to provide estimates. Therefore it was initially missing from my quote (only 6 items total) & took several days of follow up before I could even get the work scheduled. This is a pretty large oversight. 1 of these details was he either blatantly disregarded, or forget my request on how I wanted 2 custom sized roller shades outside mount installed on 2 of my windows (with the shade measurements being based off where I wanted the shades mounted). I clearly stated this when he came for the quotes. I even pulled the blinds out of the box to show him. He actually mounted them exactly how I said I did not want them mounted (directly into my slim wood trim which I could have done myself in 10 minutes & would not have been something I'd pay for), so I paid almost $170 (extremely overpriced) for something I was very clear I did not want. When I mentioned this they still only offered to discount the price; what I got was literally not what I asked for. I asked him about it after & it was obvious he didn't attempt to do the drywall mount like I requested based off his answer. I asked if he found a plate further back behind the drywall, or something that would have prevented using the drywall anchors like I requested during the initial quote & he had no answer... He simply did what was easier. I also had a front wood gate that was sagging significantly on 1 side (however both were sagged) that I said I needed repaired. He decided on a gate door kit to repair the gate. The next day I came out to see 1 of the doors was still hanging in the exact same position as before, where it was dragging on the driveway which required you to pick it up to open it. So one side was lifted up about 4-5 inches & working properly, but he decided it'd be acceptable to leave the other door visibly hanging crooked? It wasn't until I asked if he could correct the right side or do something to complete the repair that it was fixed ‍ I'm sorry, but why do I have to even ask for this? Then there's my deck... which was power washed & professionally cleaned for a coat of stain w/ a 1 coat Cabot deck stain I purchased. The handyman rolled the flats w/ a roller in lateral sections instead of the entire length of the boards (everyone knows this is not how you stain a deck)- of course resulting in huge sections of the deck drying at different times & leaving visible weird patches & overlapping marks all over the deck. This wouldn't even be the right application method if this was paint (which is obviously much more forgiving). This results in no stain applied b/w deck boards & leaves visible drip marks in b/w every single board of the deck - because YOU DO NOT ROLL A DECK. Rain proximity has nothing to do w/ not knowing how to stain a deck. The posts also have visible drips & overall just missed spots & sloppy work throughout. The only way to fix this is to literally power wash & re-stain the deck AGAIN. Sanding does not remove the banding. So you'll be required to fix the work with exceptionally more time, labor, & $$. It looks like a lot of people got someone good, but they're paying to be a sponsored result, & I would definitely hire at your own risk, since for me it was clearly not worth it.

I'm very disappointed in the lack of service, response and professionalism. I'm a Real Estate…read moreInvestor, and strategic planning is a major contributor to the success of my business. For the last three weeks, they've given me excuse after excuse and apology after apology : after giving me a quote to do a job. If you're looking for honesty , professionalism and someone to meet timelines, I strongly suggest you look elsewhere!!

This company came into my yard and climbed on my property using spikes and cut limbs which fell…read moreonto my property too. No insurance or licenses were provided because they didn't ask for permission or even stop until I pulled out my phone to record.

This is the second time I have had work performed by Add-A-Deck. First time 25 years ago and now…read morethis summer. I can't say enough good things about this company. First off the plans drawn up by Steve gave me a good idea of what to expect when the project was finished. Needless to say upon completion of the multilevel deck and the newly stone patio we were extremely satisfied we chose Add-A-Deck once again. The work crew made sure each day to pick up any trash, drink cans etc and not to leave even a cigarette butt on the ground. They have the best carpenters who take PRIDE in their work!!!!! If you want quality,call them.

This company must be so busy they don't need business. I emailed for someone to follow up with me a…read morecouple of weeks ago. When I didnt hear from them I called and left a voicemail about work to be done. Three days later no one returned my voice mail.

Outstanding job, really friendly and accommodating (they managed to fit us in during an already…read morebusy weekend), fast and thorough and used a really convenient payment app. Very reasonably priced and honestly, I can't overstate how great a job they did in under an hour. We're customers for life! :)

I asked for the back and front of the yard to be cut. I was charged $120. No, really. There are…read moreseparate charges for everything. I was charged $40 per 15 minutes and was told that the employee spent 45 minutes. Ridiculous. Will not use them again.

Midlo Lawns and Leaf Removal did an Awesome Job at Our Home! We hired them for Leaf Removal Last…read moreYear and have already Made our Reservation Appointment for Midlo to Remove Our Leaves Again! A Satisfied Customer!!! We have a Wooded Lot so Naturally we have tons of leaves that is so overwhelming for us to attempt to clear! We were Amazed how Organized and Quickly they removed the Leaves in both front and back yard! Great Delight to see green grass in both the front and back after they were finished! Thank You Midlo Lawns and Leaf Removal for being so Professional and end our Leaf Worries! ~ The Osbornes

Very responsive and helpful. The last company we had installed a system and plugged it into an…read moreoutlet that wasn't working. The system they replaced was hard wired as it should have been. I can only surmise that they didn't know what they were doing and didn't care. Obviously they never tested the system. Carter came out and replaced their junk with a working system properly wired. They have been very responsive with maintenance.

Have had the worst customer service from you guys this year. It's like you guys try to top off the…read morelast bad experience on top each time you're out here. This is unacceptable to leave our garage shelf this way. We will not be renewing service with you all after the term is complete. We have had so many issues and never notified of them. The lazy technician comes out and I specifically asked him to knock on my door and let me know when he's finished, so I can double check his work (yes, it has come to that). And he refuses to let us know when he leaves. He just places a bill in the mailbox. Do not use this company. Very unorganized and a nightmare to work with.