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    RVA Telecare

    5.0 (1 review)
    Open 12:00 pm - 7:30 PM
    Updated a few days ago

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    1 year ago

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    Cannabist

    Cannabist

    4.0(4 reviews)
    1.4 miCarytown

    I hold a valid Virginia medical cannabis authorization prescription/card and am currently dealing…read morewith a torn meniscus with possible upcoming surgery. I visited The Cannabist in Carytown specifically seeking medical pain-management guidance. While the budtender I eventually saw was kind, attentive, and genuinely helpful, the check-in experience was deeply upsetting and unprofessional. After the usual multiple ID checks, the staff member at the check-in counter attempted to explain what documentation was required; however, her communication was unclear, mumbled, and poorly articulated. When I did not immediately understand what she was asking for, her demeanor shifted noticeably. She became irritated, impatient, and dismissive, rather than calmly clarifying or offering support. I am a healthcare provider, and I am unfortunately very familiar with how often patients are treated as inconveniences when they are confused, injured, or anxious. That familiarity is exactly why this interaction was so upsetting. When my confusion was met with visible frustration instead of professionalism, the situation escalated quickly, and I became overwhelmed and tearful. This was not because of policy, but because of tone, impatience, and lack of basic compassion. I expected better from a medical cannabis dispensary, a space that should prioritize clear communication, education, and dignity, particularly for patients managing pain or preparing for surgery. What I experienced at check-in was uncomfortably reminiscent of the worst parts of conventional healthcare: transactional, cold, and dismissive. Medical cannabis is a legitimate therapeutic tool. Patients should not feel rushed, embarrassed, or emotionally destabilized at intake. While there are clearly competent and caring staff at this location, the initial interaction at the front desk overshadowed the rest of the visit and left a lasting negative impression. I hope management takes a serious look at how front-desk interactions are handled. One poorly managed encounter, especially when a patient is already in pain, is enough to deter someone from seeking treatment.

    I LOVE this store! From the smiling guard's greeting to the final walk out with goodies, and…read moreeveryone I encounter in between, the place is awesome. I often have a million questions, submit multiple orders, come in short of cash, or almost anything possible, and am never made to feel "stupid" or "totally ignorant" (though I am pretty much both on occasion. Ha!) I'll surely be back. (I've been to Williamsburg, Laburnum & Carytown locations and the atmosphere and staff are cheery and welcoming at all.)

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    RVA Telecare - cannabisreferrals - Updated May 2026

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