In addition, beware! If you dispute their bogus findings after move out, they will lie, deflect,…read moreand procrastinate carrying out the legal process on their end. And then basically have their attorney say, you're a liar and your claims are unfounded. I am quite certain that our walk through (we were present), was sabotaged after we left. The pictures they fabricated did not represent what VERONICA and we, both saw. So my advice to ANYONE. AFTER YOU MOVE OUT AND CLEAN. TAKE PICTURES AND VIDEO OF EVERYTHING NO MATTER HOW INSIGNIFICANT YOU MIGHT THINK IT MAY BE. ([PLEASE READ PREVIOUS REVIEW AS WELL)

Relevate managed the home I rent -- though "managed" might be generous. After reporting repeated…read moreflooding, I got the usual runaround: ignored MELD tickets, no updates, and no meaningful action. They never confirmed anything in writing, including a supposed rent discount that was verbally suggested (but never reflected in their payment portal). Eventually, I worked things out directly with the owner -- in one phone call. That resolved what Relevate couldn't handle in weeks. Shortly after, Relevate sent a form letter cutting ties and wishing me the best. Message received. If you're a tenant who expects habitability or a landlord who expects actual management, you may want to look elsewhere.

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

As an out-of-state owner, I needed someone I could trust to manage my rental remotely. PMI James…read moreRiver has been amazing! They take care of everything (even utility bills), keep me updated, and ensure my property remains in top condition. Regular inspections, with photos sent to me. I highly recommend them to any absentee landlords looking for peace of mind.

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

I'm writing this after owning a home for a year…read more My HVAC had to be replaced the day of closing, and it hasn't worked correctly since. The upstairs still doesn't have heating and cooling properly balanced. Every "fix" just redirects it to one half of the upstairs. The unit also leaked in my attic and led to a mold issue. The "preferred" lenders they push you towards are also predatory. The lender I used matched my rate, said they would lock it in, and then did not do so and almost caused the deal to fall through. The only thing they have going for them is that the customer service is reasonably good. However, the fact that I am still having HVAC issues makes me question the quality of the vendors and contractors that they choose to do business with.

Worst builders ever and the response provided to my 1 star rating is a bunch of lies . I never…read morerequested contract extension except one time 2 days before closing and it was denied . I also never requested any special accommodation as they say. All this is a bunch of lies. This builder doesn't know anything about family values or customer service or helping families buy their dream home . HHhunt are lying every where please don't be fopped by their response and do yourself and your family a favor don't waste one dollar of your money or one minute of your time.to buy a home from them they will let you down every day without hesitation . Don't be fooled by their lies that don't even make sense. My family of 6 people were their victims

If you're looking for a property manager in the 757 area, I highly recommend Steve Warriner. His…read morecustomer service is truly outstanding. He always returned my calls right away, had answers ready, and even went above and beyond by providing solid referrals to help me with my rental property needs. It's not easy finding someone this professional, responsive, and helpful in the property management world. Steve made the whole process smooth and stress free. Definitely 5 stars!

We engaged Metro Realty in order to find tenants for our rental property. Steve was responsive and…read moredetail oriented about his vetting process. He successfully presented a tenant. We are so appreciative. I would definitely recommend him.

Not the worst apartment I've ever been in but it has its ups and down for example cons would be…read more I sent multiple maintenance requests asking them to resolve the mold issue that had spread through my walls,closet,baseboards,doors,etc it took them up until 3 months before I leave for them to "fix" it never even came back to re caulk the baseboards or even update or anything left there whole humidifier in the apartment and never showed again so more mold comes through bc they didn't resolve the issue clearly and I'm highly allergic to mold l They have a high populated water bug issue to the point of them coming through your sinks and all drains ,I had to plug every single hole in all my sinks and bathroom just to avoid them I communicated that and they had someone come and spray one time granted I was locked into a 14 month lease They also invade privacy like no other they came to "check the humidity in the apartment" multiple times not only did they not give me a 24 hr notice several times but they also decided they were just going to peak in my room while I was not there They also charge you $10 a month for you to take your own trash to the dumpster but get upset and charge you $25 if you leave any type of trash outside your door and your not allowed to leave any type of trash on your own patio I also had an issue in the beginning when I initially got my garage within not even 3 weeks into having it I checked my garage and all my stuff was missing due to the maintenance manager throwing all of my stuff away and they claimed this was not the first time and that they need to see if he's okay,that clearly never happened because he is still there and when I expressed how the situation made me feel they did reimburse the full amount for everything so I will give them that, but you would think they would pay more close attention to what is assigned to them and care more about peoples belongings

While it was pleasant to live there in the beginning, it has gone downhill as they keep changing…read moreproperty managers and have they have gotten more condescending to residents, gaslighting issues and overcharging for "cleaning" even with perfect move-out inspection. They say the move-out inspection doesn't count because there's another inspection which tenants aren't privy to. One trash compactor for the entire community isn't enough so trash pile up over the weekend is disgusting and unsanitary. I would not recommend this place.