Top notch customer service!…read more
A few days prior to our first out of state trip in our Sprinter, the fridge door fell off! While I could have had it repair, we got it used and there was a shelf or two missing and it was just time for a change.
I already knew what replacement would fit perfectly (Dometic NRX 60C), but where to get it and have it installed (because I do not know what I am doing), I was at a loss. I reached out to two places. EXO was the first one to respond, it was HOW they responded, that made me know this was the right place. First, it was a holiday, I was surprised to hear anything at all, but I got a quick specific reply to let me know they could do that and they would reach out the following day to get it scheduled.
They needed to order the fridge for me and we all hoped it would arrive within two days, by Friday. It is now Friday late afternoon and she is done! Please note, we leave tomorrow MORNING! I am so very grateful!
The communication was fantastic, I knew what was going on every step of the way. We agreed on a time and I said I was flexible so they were able to see me even sooner! They took out my old item, which also had some warped wood around it (argh), replaced it with my new fridge which fit PERFECTLY!
My son and I chatted with Joe and Joey while they worked. We talked about travel and pets. Ha, what more can you ask for?! Funny thing Joey just returned from where we are going and wow, the pictures! I can't wait. Once the fridge was in and cooling, I asked for one more thing...
We had an outlet that I wanted replace with a USBC outlet and I asked if they wouldn't mind doing that too. I swear Joe was already unscrewing the outlet before I finished talking! Joe installed it, asked me to turn the inverter on to ensure it works, and it did!
The work was perfect! Maybe the work would be the same somewhere else, but you know what keeps people coming back, or better yet referring other people for years to come, all of it! Excellent customer service, fantastic communication, and wonderful "staff". They have it all!
It just felt right to go to EXO RV and I recommend them as highly as possible. While I hope I don't need a repair, if I do, I am 100% contacting them again! Stop reading and just contact them. NOW! :)