Best place to rent a RV, I will definitely tell my friends and family to rent from RVR Rentals…read more Donny was wonderful to deal with. Can't wait to rent again.

We just rented one of their Mercedes camper vans for 4 days last week. Highly recommend this…read morecompany if you are looking to rent an RV or Campervan in the Kelowna area. They were very responsive to our enquiries before we booked and everything else with the booking process went smoothly. Upon arrival, the van was ready for us and were shown all the important features and within 30 minutes we were on our way. The camper van itself was very comfortable to drive and perfect for our trip. We would definitely rent this camper van from RVR Kelowna again. They were very pleasant to deal with and we were very happy with the van.

This was the worst experience I've ever had with a company. We paid through the nose for an RV and…read moreupon realizing our sewer hose had been set up incorrectly and was full of holes (leaking onto our neighbours campsite), they not only treated me like garbage but charged me for fixing it. I would not recommend these guys unless you enjoy being yelled at and spending more money than anywhere else.

The worst customer service I have ever encountered. From the beginning Sheldon, the owner was very…read morearrogant and difficult to deal with. The trailer he provided was very dangerous and poor quality. The GAS was LEAKING when the AC or hot water was on, bed was broken, smoke alarm was not installed but was hidden in the cupboard, battery removed, fire extinguisher did not work and safety pin was missing. There could have been a tragedy. The company overcharged us and committed fraud. They deducted $1000 without authorisation. If you want a hassle-free holiday DO NOT USE this company! They should not be in business.

A Masterclass in How Not to Run a Business…read more I almost never write bad reviews. Usually, if a company treats me poorly, I just take the loss and make a mental note to never deal with them again. But in this case, I feel a responsibility to warn others before they end up in the same mess. This trailer rental company is the definition of unprofessional. The customer service is nonexistent, the communication is a joke, and the owner--if that's who I've been speaking with--seems to treat customers like an inconvenience rather than the reason his business exists. Here's what happened: We had a death in the family and had to cancel a camping trip. This was outside their cancellation window, so I fully expected to lose my money. That part's fine. What's not fine is the circus act that came next. I've called multiple times to cancel, only to be told (by the same person) to send an email. I've sent that email. Not once, but multiple times. Every time, I'm told it "never arrived." No confirmation, no resolution, no idea whether our trailer is actually canceled--or if they're going to deliver it to an empty campsite and pretend this was all on me. At best, this is gross incompetence. At worst, it's a deliberate runaround to keep customers stuck. Either way, I wouldn't trust this company with my money, my trip, or my time. There are plenty of trailer rental companies out there--choose literally any other one.

Contacted them back in March to plan my yearly camping trip and thought to give trailers a try,…read moregave this company a call and secured a trailer (topaz 27 foot w/slide) sent my $200 deposit and closer to the arrival date went on to pay $1092 plus $134 (for delivery and pick up) it all seemed good BUT I found Sheldon to be abrupt, figured he was just having a bad day....called the day before arrival and he told me that the trailer would be delivered between 2-5 so instead of leaving so early we decided to leave by 8am, an hour and a half into our drive I got a call from him saying that he could be there by 11am of course that was great, luckily I had a family member already at the site that could receive the trailer since we were still quite far, the trailer was received and everything looked good when we inspected it upon our arrival. We were told to keep the keys in the storage compartment as quite often people lose them, found ourselves taking them with us one time since all of our valuables were inside and that is how the nightmare began, of course the keys went missing...optimistic that they would have a spare set we decided not to worry about it and just tell Sheldon (at least that is who I think came in to do the pick up), he came in and proceeded to start the "pick up process" never once introduced himself, asked for the keys and when I proceeded to tell him that they keys had gone missing he started raising his voice and saying that he had left specific instructions with my family member to not remove them and that he did not have spares (puzzled to how a business could have trailers that they rent and yet not have spare keys seemed strange) I was very apologetic and went on to take our minivan apart in order to try to find the keys, with no luck I came back to him (at this point he was in the car already to go and talking to someone about how we lost the keys) I once again apologized and he proceeded to tell me that he got the slide closed with his spare (I guess it magically appeared) so I once again apologized and said we would fed ex him the key as soon as we found it. Long story short the key was never found (it has been 2 weeks) and we got a final bill of $370 that included a charge of $150 for lost keys and $280 charge for 2 extra people, I emailed asking why I was charged for the 2 extra people and it turned into an accusation since my son and his girlfriend happen to be there waiting for us to leave together. He never bother to enquire, he assumed they slept in the trailer and proceeded with sarcastic remarks like "So that's why there was 3 vehicles at the trailer at pickup because they were helping you pack and send you on your way"... Well I guess it is a good thing that he did not come in when there was 4 sites and 19 people total or I would have been charged for 13 additional people. In the end after emailing back and forth the charges were adjusted but overall I will take my business elsewhere and hope that with this review I can spare someone of the unpleasantness of having to deal with Sheldon.

We found these guys in the internet while browsing for a specific trailer. Preparing the whole deal…read morefrom 700km away using email and phone only was easy and the guys were very responsive. Closing the deal and picking up the trailer in Kelowna was perfectly organized. They gave us time to inspect the trailer and offered to return the whole deposit if anything is not to our expectations. We even got some free stuff and the trailer was ready to go as they knew we will stay for the long weekend. Perfect service - we will be back.

We booked directly with Marco August 2024 for a 4 night rental. Everything as promised, his service…read morewas excellent. Thank you Marco!

Be careful with this owner. We booked this well in advanced, at least a month, through outdoorsy…read more We ended up paying $160/night even though it was advertised at $114.00 with a one night minimum: https://i.ibb.co/vLkjkTk/Screen-Shot-2020-08-16-at-2-50-09-PM.png Something to the effect that the listing was not updated to reflect the time of year, yet today 2 weeks later it still says the same thing. I wanted to secure the booking as it was a busy time for us and reluctantly went along with it. I was also charged a $75.00 fee for less than the minimum amount, even though I rented for 4 days and a $75.00 fee for a sani dump, which I later learned costs about $10.00 at most places in the Okanagan and there are many. The unit arrived at approximately 3:30pm, but the checkout was 10am. When we went through the unit I noticed that there was still some sand on the floor from the previous use, but that didn't bother me much. Marco showed me how to run most things and said, specifically, that we needed to give it a light cleaning when we were done which included wiping the counters, washing the dishes and sweeping the floor as he would come and "detail it" before delivering it to the next customers on the day of our checkout. I asked for a later checkout as 10am seemed quite early, especially with most places citing 11am, but he said he could not do it. So be it, it was in our contract. On the day he arrived to pick it up, we were delayed by 15minutes. I have four children, we had most of our stuff out and I was giving it a sweep while my wife was wiping the counters. We made sure it was in the condition we got it in. In fact the floors were cleaner. Marco looked upset citing that the contract said 10am. We were 15 minutes late. He went about detailing it as he needed to bring it to another customer. My wife even asked him if he wanted more help, and he said no. About an hour later he was hooking it up to leave. She went to check in with him (no one else had their RV"s being picked up from the private camp we were ((a group of us)) staying in, btw). He said something to the effect that he would email us. So I went to check in with a thumbs up gesture. He got out of his truck and re-iterated that he was going to send me an email that he has not decided on what late fee he was going to charge us. I said "pardon?" He said "you were late!" I acknowledged we were 15 minutes late, and that while I was sweeping he was free to go in and start his "detailing" for his next job, but waited for us. He then said "you didn't clean it!" I again asked "excuse me?" He said "you didn't clean it!" I reminded that he said our "light clean" was inclusive of dished washed (check), counters wiped (check) and floors swept (check) and that we left it in better condition than we got it. He got in his truck and said something about the contract and that he was "humoring himself with the idea of charging me either the late fee or a clean up fee!" As he was getting in his truck, I shrugged my shoulders, and he left. Luckily for myself and my family, I video record on my phone the condition of all rentals before and after. I had used a newspaper to verify the date of when we got it and how we left it so the dates reflect properly on the video confirming. I video taped the condition of the vehicle, with dirty/sandy floors when we got it and how we left it (in better condition). This was my saving grace. So I would advise anyone who rents from Marco to do the same. I sent Marco a text explaining this and explaining that if he were to keep any part of my $400.00 damage deposit, I would post the video's on youtube and spread them to all reviews. If he were to respond to this saying that we left it dirty, I will follow up with said video's. I also told him that if he wanted to keep any money for being 15 minutes late, then I would also put that in a review. At the end of the day I think 15 minutes is nit picking, but that's my opinion. Marco did call me & had some profanity laden words with me before reluctantly returning my $400.00. Buyer beware! I had no other issues but the attempt to try and keep some of my damage deposit with outright exaggerated claims (late) or non existent (not cleaned). As I said, my video recording of the condition before and after was my saving grace and I would caution anyone using this service to do the same. Marco angrily said "who would do that other than someone with a guilty conscience?" I explained "nothing guilty about getting evidence to back up your claims!" He changed his tone from the "humorously considering one or the other late fee" to "I was going to refund you in full" and did so. My video'ing of the event was key to this. Protect yourself.

Kelowna Truck and RV treated us very well! would recommend them to anyone looking to purchase a RV…read moreor anything really. Everyone we met was very welcoming and friendly. Fantastic service, answered all of our questions and concerns. Happy customers!

Horrible company to deal with. Dishonest and no communication skills amongst staff. Would never go…read morethere for ANYTHING AGAIN. DO NOT Trust ANYTHING they say. They will say anything to make a sale and then hang you out to dry. Dealship has gone downhill drastically. They must be hard up.