Bill is practical, skilled, and down to earth. We are new to RVing, I trust his advice.read more

We bought a motorhome from bill's RVing we were told it didn't leak we were told it was a wonderful…read morehigh end camper we had new lift jacks put on because the ones on it weren't working properly by bill himself we get it home after a month of problems to find out the jacks don't work paid big money for them he wasn't honest he didn't return our calls no it took forever to get her in maine the roof is leaking like a sieve and the jacks don't work he couldn't take five minutes to go over the camper with us as far as I'm concerned we wastes 290000 so un happy with this place never again be careful what you buy from here

I had a difficult time getting a simple detailed quote from them . They sent me a photo on scrap…read morepaper with a dollar amounts on it with no description of what they were selling. They told me they would provide one when I was ready to purchase from them. What are they trying to hide? Bate and switch? This wasn't an issue with all the other dealers I contacted.

While camping in the area the doorknob in my camper broke and I went looking for a replacement and…read morehappened upon this dealership which happened to sell my brand of camper. They only have a small parts department/store in the dealership and did not have a replacement doorknob about the woman working in the parts department/shore was very helpful and provided me a good deal of information about my brand new camper which I was not told by my dealership. She offered to order the part for me under warranty. On my way out I talked to one of the salespersons who was very friendly. If I lived closer I would take may camper here for work.

Been over 3 weeks with 10 e mails still hear crickets from them. No response at all. Be very…read morecareful of what you buy from them. They don't come through with what you paid for!!

I've had bad dealings w CW before but this time in Chichester I got a good salesman in Steve, a…read moregood price, AND the GM Kyle delivered the rv for me a day after a scheduling issue, on a weekend. The service all around was great. They still deliver a $50k RV w wrappers in sofa, filthy A/C screens, some torn window screens. Hide a few, but do better in making it look new for $50k; come on. The experience w the team there was very good as I said, however.

This placed helped me when on the road recently and I can't say enough about the service and timely…read morerepair. I was traveling from Utah with my van and camper when both my axel and hitch had issues. I quickly looked for the nearest place for help at 4pm and found the sports center. I pulled in at 4:30 and Lev and another guy said the would stay late and fix my camper. They worked until just after six and it was great. They were so nice and helpful that I shared my homemade toorshie with them. If you ever have a problem in this area be sure to stop. My dog "Bowser" even got a treat! Thank you again Lev.

The camper is just what we were looking for. The problem we have is with the salesman. He told us…read morethings were fixed that we're not. The black water and grey water release valves leak. We were told they replaced them. We are very unhappy about that.

The best people I have dealt with. Great service, great pricing and loyal to their customers. I…read morebought used, and have annual service, very dependable.

Just bought a used RV. It was an easy transaction. Knowledgeable people, but no high pressure…read moresalesy pitch. They were easy going and great to work with. It's refreshing to work with a small family business that cares to do things right.

I'd love to be writing a glowing review, because it seems like Cheify, the owner, is a great guy,…read morevery friendly and personable. Alas, calling the work they did half-assed is an insult to people who only have half an ass. Slipshod, shoddy, indifferent, incomplete - these are the words that best describe their "efforts." To start - the good: Chiefy came to our house, took a look at our trailer (which had been sitting for five years) and said we had a hole in the roof from a fallen branch and he said it would cost about $2,000 - $2,500 to fix. Reader, it did not - it ended up costing $3,000, or as he put it "Just what I said it would cost." Ummm, what?? We explained we were going full time and wanted EVERYTHING checked out COMPLETELY because again, we were going to be living in this thing and repairs would be exponentially more difficult on the road. He said he'd test "all the systems," and we felt really confident that we were in good hands. In the end, he fixed the roof, installed new tires and wheel bearings, and flushed the winterization crap out of the system. So much for the good. When we got the trailer back, five days before we had to leave, we looked things over and immediately discovered the awning wouldn't open. When we called, he said that "his guys" had opened it a little to get to the roof part. What's really interesting about this is that "his guys" also took the time to replace the pine needles that had been caught in the awning brackets, as seen in the photo. We really appreciated that they took the time to make it look like nothing had been done with the awning when in fact - oh, wait, yeah, nothing was done with the awning. Another thing we'd told him about were the stabilizer jacks. The rear set was having trouble extending and may have been bent. We said we wanted those checked and replaced if needed. His response "his guys" said they went up and down fine. Well, they must have the magic touch because no one since has been able to get them to go ALL THE WAY down. Maybe "his guys" partly extended them and called it all good? Next up - the runaway trailer brake actuator cable was frayed to the point of failure (again, see pictures). Apparently checking this is not a part of "checking all the systems." Side note - "his guys" left the light on the tongue jack on, killing the brand new batteries and necessitating a jump before we could even hitch the trailer up, so we know they were at least in the vicinity of the cable at some point in time. On to the AC - apparently another system that's not a part of the systems that get checked - it is continually short cycling and needs a tune up, per the other RV tech we spoke with to fix the issue, who explained the problem was that the coils needed to be cleaned. Next, the slide outs - the larger of the two squeaks badly when extending and retracting. Maybe it just needs some lube (which we bought) or maybe it's something more, like some misalignment? Who knows - apparently the slideouts are not one of the "systems" tested. Finally, a minor issue - the grey and black tanks were supposedly flushed as part of the whole de-winterizing. When we connected the sewer hose at the first RV park (after using the bathroom a couple of times), we discovered - surprise! - they didn't shut the valve, so some lovely raw sewage dumped out. All this is particularly frustrating since we talked to him quite a bit about how we were going full-time, and one would expect that a mechanic, knowing that, would be particularly thorough. This was clearly not the case. Also, while "all systems" were supposedly checked, we never got a checklist or anything like you get for an auto inspection detailing what was done and what needed to be fixed. We just got a bill for the work that was done, and faulty assurances that everything had been checked. Like I said, he seems like a great guy, and I find it hard to believe he is lying deliberately. Maybe "his guys" are telling him things that aren't true, but without any kind of checklist and accountability, we'll never know. If you have a specific issue that needs to be fixed, the work that was done seems high quality, and he had pictures that they took during the process. For general tune ups and inspections though, I would definitely go somewhere else. Caveat emptor. TL;DR - We asked for the trailer to be THOROUGHLY checked because we're going to be living in it for a year. We got adequate work on some of the things we specifically asked about. We cannot say anything beyond that was actually checked, despite claims to the contrary, because we are continually discovering problems that would have been caught by a real inspection. EDIT - Both of the small exhaust fans in the bedroom and bathroom are also not working.

Chiefly is great to work with! Straight shooting and has always fixed whatever my camper needsread more

Closed ! Telephone goes to an elementary school now. Chain across the driveway. Only a couple…read moreof trailers still on the property but they look in very bad shape. Doesn't look like the store has anything in it.

Nice people. Family business with a great store for supplies, etc. for everything campers - NOT a…read moregreat place for repairs. We have had two campers have major repairs done by Mike Jr. No major problems with the quality (except attention to details. . .) but, unless you want to be given empty promises and poor follow up, as well as frustration re: how long it takes to get the work completed, I suggest you find somewhere else to get work done on your camper. It was more than A YEAR from when the damage occurred to when the repairs were close to being completed - and when I called him out on it and expressed my frustration, I was met with hostility and anger from him. WE ended up contacting the manufacturer and getting the last piece shipped to us and installing it ourselves. So, my recommendation is IF YOU HAVE to go there for repairs, have it IN WRITING a timeline by which the work will be done and the consequences (to them) that will happen if the deadline is not met. Make our mistake your warning.

The staff at Cold Springs have been nice but unfortunately that has been our only positive…read moreexperience since buying our camper. Once we signed the paperwork everything changed. We went to our demo excited to pick up our camper and start making memories. The tech doing our demo, while nice, was not knowledgeable about our camper and on multiple occasions pointed us in the direction of Google and YouTube. We got the trailer home and it was time to unhitch it from our truck. The jack stopped working due to the battery not being fully connected- something we assumed they would have made sure was completed. There was also water found within the inline fuse making it soaking wet. That was not the end. While putting the slide out we blew a fuse and had to replace them. There was also cracks in the molding we were assured would be fixed but it wasn't. Once we were finally able to get inside, things continued to get worse. There were cobwebs all over the place, leftover food in the microwave and grill from previous owners, a dead spider in the bed among other issues. It took over two hours to clean what we expected and were told would be done prior to picking the camper up. We reached out to both the salesman and finance manager we worked with as surely this couldn't be the level of customer service they feel is appropriate. We were given their sincerest apologies and assured our feedback would be used to train staff. When our battery died during this time period they offered to replace it. Unfortunately that was not the end of our bad experience. While preparing for our first trip we had to stop at a dump station as there was waste in the black tank that hadn't been emptied. On that first camping trip the front half of the underbelly of camper peeled off. This was another concern that we noted when looking at the camper and were assured that it would be taken care of and was "fine". Instead of being able to enjoy our camper we purchased, all enthusiasm has been taken from us as we worry and stress about what's going to happen next and what else might not have been caught by us or by Cold Springs staff when they allegedly inspected the camper.  If you buy a used camper from Cold Springs PLEASE do your due diligence to make sure the camper is inspected fully and the work you were told would be done is completed.

What a shame. Been with them since buying an RV 4 years ago. From the get go problems. Fortunately…read morethey were receptive and took care of them from the Sales side. Service side was fine in 2021-2022 and on top of there game. Then 2023-2024 hit and what a nightmare. All service took Months and never was it fixed the first time. My last service just ended after ray (The GM) kept my RV from November 2023 to April 23 2024 (5 months). Still was not fixed. Radio, batteries dead,rusted areas, Engine light on Level system problem and they were going to let me drive off. We were considerate,never negative and patient. Now that I am asking to simply finish one last detail ray says I need to find another service ctr. So he whined in an email below. After he said communication in his dept. was a problem, I asked him to respond to me after almost a week of waiting. His EM pertaining to the SSD card: Hi Paul, I apologize , I'm sure it's still in the old radio, I will check with the girls and warranty dept on Monday and see if the old radio is still here or already got sent back for warranty, if it already got sent back I will get you another micro sd card.. He said he would get me another one. I am asking for it as Navigation is imperative. So I was waiting. Then he sends the one below saying too bad I am not getting you one because I asked what the update was and communication was still a problem. Paul, My girls have been instructed that I would communicate with you since your last visit going forward, so thats on me! with our campground and every other one we deal with opening up this week i've / we've been spread a little thin! I have been in our campground and shop all week until 8pm+ dealing with issues and will be for the next month! Its not an excuse its just my reality! If that's how the radio was sent to us, thats how it came! We would not have removed it! This was a replacement through extended warranty and not the OEM. The cards are NOT radio specific! So please use the one that you have from the old radio! I think going forward it will be in your best interest to find a different service center, we will never unfortunately live up to your expectations! Ray Panzino General Sales Manager Cold Springs RV LLC Look I just want folks to be aware and know this is happening before choosing ANY establishment. Stay safe and have a great summer.