Beware of Jeff Van Zandt of RV Mobile Medic, who has proven to be an irresponsible, unreliable RV technician. Here is our story in April-October of 2020.
First of all, we found it difficult to get hold of Jeff. He seemed to respond only when he felt like it and we had to wait a few days or even 2 weeks before he'd contact us, in spite of a serious leak or power outages. At one point, when he failed to respond we were forced to spend two nights in a hotel waiting on him, not knowing what was going on - 3-4 days later he said he'd been sick. A phone call would have helped and he seemed rather inconsiderate.
When he would finally come he appeared to be knowledgeable and we thought he was doing a good job of helping us with some repairs on our 2012 Keystone Cougar 5th wheel. He asked us to give supply a good review to our campground manager and we did. However over time, closer inspection revealed sloppy work. He failed to use the correct leveling sealant when re-sealing our roof and the application was spotty instead of thorough. This job was offered in place of a brand new set of Lippert Aluminum Quad-steps we were selling worth $350. We ended up on the short end of that deal and must redo it.
When water leaked from the roof and compromised our rear power outlet, he repaired it by applying sealant around the plug, but he actually sealed the electric plug into the outlet. Later we couldn't get it out. A short resulted, that damaged the GFI leaving us without power and hot water on a weekend, costing $650 to repair both problems.
For one job he arrived to install a Morryde one-piece cargo slide and six LED lights in the RV and brought an apprentice with him, then without warning charged us a whopping $500, stating that we had to pay him and his young new apprentice $125/hr each. His previous price had been $100/hr. We were more gracious than he deserved and paid him but kindly questioned the excessive charge for his apprentice. We knew the apprentice would never see that money.
Previously in April he agreed to repair a leak under our shower. We waited nearly 5 months when he finally notified us the shower base he'd ordered had arrived but claimed the shipping had cost a couple hundred dollars more than expected. He was reimbursed. Shortly after this, without any explanation, he cut off all contact and never completed the job, leaving us to find help elsewhere.
We have since informed our camp manager of these problems and retracted our first review. He will no longer be welcomed here she said. We are in the process of completing some upgrades this year have finally found two technicians we can count on. read more
