Paid to have roof repaired because it was leaking into my RV and down the walls. Tried calling the…read morerepairman back to fix the problem they never responded to my calls I called Brian they never responded to him and no solutions were given to resolve my issue...even offered to give a little extra still nothing so I would never use this service again and warn others not to as well horrible experience !!!! Use at your own risk

This response was not an attempt to "clarify facts" for future readers--it was an attempt to…read morereframe events and make false statements about my actions and intentions while doing business with Brian at Armadillo Mobile RV Repair & Inspections. First, I did not ask Brian to come out and inspect my RV. That visit was his choice, which he offered on his own. I did not request a "no-charge" inspection, nor did I solicit free time or services. Any attempt to portray that visit as a favor I demanded is misleading. Second, the suggestion that I was repeatedly reaching out to Brian is false. The reality is the opposite. I learned of Brian's company after he blind texted me to promote his business. Much of our text communication consisted of Brian texting me or calling me to inquire about the status of my claim and when they could start services. The bulk of my messages occurred at the very end of our interaction, when Brian stopped returning my text, after I questioned his business practices. Before this, Brian repeatedly called me back-to-back when I was unavailable, then immediately followed those missed calls with text messages. His statements insinuates that I was the one persistently contacting him; that is simply untrue. Third, I never asked for a patch or partial repair--ever. From the beginning, it was clearly understood that I wanted my RV roof fully refinished. I received multiple written estimates from certified technicians, all of whom were able to provide complete quotes. None more outrageous than Brians estimate to my insurance company. Brian's claim that industry standards require a full replacement and that there were no other product options than the 50 year warranty product, is untrue. The only logical and professional way to complete an estimate is with photos and a written quote, which other professionals had no issue providing., without mark ups. The statement that I wanted work "not aligned with industry standards or insurance requirements" is a flat-out lie. Neither the RV industry nor my insurance company requires the use of a 50-year warranty product to resurface a roof. That was Brian's choice, not a mandate. To suggest otherwise is knowingly deceptive. The real issue was pricing discrepancies, not scope. When I informed Brian I would be filing through my insurance, the price suddenly skyrocketed. If a different product requiring fewer labor hours could be used for the lower price we discussed, there was no legitimate reason it could not be used when insurance was involved--unless the goal was to extract as much money from the insurance company as possible. When I raised this very reasonable question, communication didn't slowly fade--it came to a screeching halt. Calls and texts were no longer returned. Brian also cannot reasonably compare himself to an RV dealership. That comparison is apples to oranges and does not justify inflated labor hours or pricing. My insurance claim was proceeding smoothly until I began questioning Brian's tactics--at which point he began communicating with my vendor and stopped communicating with me. It goes without saying, I haven't received a estimate from my insurance after his little chats. It is worth noting that Brian found time to promptly respond to a Yelp review, yet could not take the same amount of time to return a call or text to resolve the issue directly, despite having done so numerous times earlier. That speaks volumes. I would never ask a professional to act unethically. In my experience, those who engage in unethical practices do so entirely on their own--and that is exactly what happened here. As I stated in my original review: run, don't walk, away from doing business with this company. Transparency, honesty, and professionalism are not reflected in this business's practices, regardless of how eloquently the response attempts to portray otherwise.

If I could give a higher rating for Jason, I would. We have been full timeing in our rv for two…read moreyears and having electrical problems for with our rv. We have had countless mobile rv techs come try to fix them. This time our chassis batteries were running down and our generator would not turn over even when the batteries were full charged. Jason showed up promptly and figured out the problems fairly quickly and fixed them. The charge for his services was very reasonable and he is very courteous and professional. We will absolutely call him in the future any time we have an rv problem and are in the Katy area.

Great company! Jason helped my aunt with her RV when she had a roof leak and water gushing in from…read morethe rain. He certainly was a life saver!!!!

Daniel helped us and went above and beyond to answer our questions. He was super knowledgeable and…read morevery customer focused.

They did a great job. Everyone was kind, Fast and professional. Thanks for everything! So much…read moreeasier than dealing with U-Haul. I will be back in the future with other projects and vehicles. The business in very clean and there is a great place to sit with your laptop and have some coffee while you wait.

I called Marcus, the MAD RV REPAIR guy after I found one of his cards. Sadly, he is a long distance…read morefrom me but he was so very kind to help me in any way he could. He even made suggestions and searched for a part I needed. He saved me a lot of money and had faith in me to install the part myself! Marcus is a sincere blessing from God. He was a tremendous help! Thank you again Marcus! You are God's best!

Very happy with the service I've received from Marcus of Mad RV Repair in Sealy TX. Two years ago…read more I was thinking of replacing my travel trailer's lead acid battery with two Lithium Iron Phosphate batteries. Marcus was recommended to me by a satisfied customer. He replaced the battery with two Lion Energy lithium batteries, moved the batteries location from the trailer tongue to inside the trailer's storage compartment as well as the associated wiring. He also rotated the head of the powered tongue jack 90° so the tow vehicle's tailgate could be lowered when the trailer was attached. Two years later and everything is still working well. Recently I was back in Texas during the 2025 January winter storm. My furnace stopped working one evening so I reached out to Marcus after normal business hours. He gave me some suggested areas to check out and within a 1/2 hour it was back up and running. I appreciate Marcus' friendly attitude, his knowledge and the quality of his work. I recommend Mad RV Repair for any repair work you may require.

I've only just begun my stay here and I'm already in love with the place…read more Today was my first day, which was spent doing laundry....ugh! The laundry room is nice with professional size machines. And they even have ones dedicated for pet laundry so you don't have to worry about getting fur on your clothing. The machines do not take money, you pay either by card at the kiosk or by downloading the app, which is actually awesome as it lets you follow the time left....pure genius in my book! I did meet a few people while in there and every one of them were extremely friendly and had been there for a long time. They had nothing but good things to say about it so that in itself makes me feel like I made the right choice. It is an Adult centered resort so there are no children running around all hours, not that I have anything against them, but when I'm glamping I want to enjoy the peace and sounds of nature. That's all I have for now, but will update after I've had a chance to actually do something other than laundry.

They were so nice. The resort is very clean and in a great location…read more Only complaint is the laundry facilities. I know it's an outside company but the resort needs to get new machines. The washers really suck. Dryers were ok. But replace washers!!! But I highly recommend this location.