I have called and requested a "Cancellation form" for 3 days to end my warranty. I provided 2 emails and they can't seem to send the form. Each day is pro rated, so I guess they will be paying this for me. For some reason, they are unable to fill out the form, which I am only able to aquire from them. They say it can only be done online, yet there is no online address for it. Do not buy a warranty from them. This place plays games, and I will be contacting a lawyer at this point. read more

Bought this Arctic Fox cab over camper from Jack Simon and it has been a great camper extremely happy with it still! Just got back from probably the 30th night I have spent in it and it's been working perfectly. I got it 8-07-2024 read more

Rv Country - This camper works great on the beach - RV Dealers Near Me - Laughlin, Nevada

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Terrible experience. We were lied to before delivery. Upon delivering the coach had a few issues to get repaired. Could not get anyone to document the issues. Don't believe them if they say they can defer your first payment to 45 days. Claim they will reimburse you for the payment. You will never see it. Drove 2.5 hrs to resolve the issues. Drove away with nothing done. They just don't care about you after the sale. Wound up loosing our recently new washer and dryer, they could not install it in the new unit. Remember all this happens after they lie to you, and all the paperwork is complete. read more

great honest place to get work done on your RV. Highly recommend! Great customer service also!

We looked up RV Country as we were driving to Bullhead City from central CA. We were selling and delivering our Rockwood ESP pop up. When we stopped for gas along the way, we discovered that an outside refrigerator vent cover had blown off along the highway somewhere. When we got to Laughlin, we stopped at RV Country to see if they had one. The girl at the parts counter was really nice, but that parts store had hardly any parts. I'm used to the store in Fresno, which is huge by comparison. Anyway, the girl said she could call Forest River the next day and let us know how quick they could get one. OK, so we just let the new buyers know that we'd be sure to take care of that. The next day, no one from RVC called, but the buyer called and said she'd found one online for $35! I'm just glad it turned out to be an easy fix. read more

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the service and sales staff is amazing. they are always willing to help with all my needs

Last Jan we had our 5th wheel large black tank valve replaced. To say that this service dept and its employees are awesome is an understatement. The part arrived late and they stayed after hours to finish the job! We live in it so we needed it back. I highly recommend them. Michael and Tricia Raney Port Townsend, WA read more

If I could give ZERO STARS, I would. We bought a motorhome 12/31/2021 and purchased a warranty for $10,000. When I called the warranty company to see how to go about canceling, because we were going to trade it in, they had no record of it. I pulled out the paperwork, and I only had a quote and application for the warranty, no actual contract. I've been trying to get a hold of "Stephanie" at the dealership. I did speak with her yesterday about this issue, and she promised to call me back. She never did. I have left three messages today with no response. I financed this warranty and have been making payments on the account for 12 months now, and I have no warranty. I want my $10,000 back, and I want it now. I may have to get attorneys involved at this point. read more

If I could make this a negative star rating I would. Stay away from this place!!! They have no problem selling you something and then giving you the complete run around when you need service. Won't answer their phone and then they lie to you! Next .... Kyle In service again lies and gives you the complete runaround. Found out they never called the manufacturer or ordered parts. Then says they aren't sure those parts are under warranty...it's brand new!!! WTH ‍ read more

We bought a 5th from them and it was the best experience ever!! Jack was our salesman and he was the best. We would definitely recommend him to buy an rv from. Entire staff was extremely friendly and helpful with anything we needed!! THANK YOU RV COUNTRY!!!! read more

from the owner a week ago Hello Betty, We're sorry for the troubles you've had with your 2019 Keystone Cougar. Mother board died 1st week Fridge does not wor except on propane Ac & toilet leak Sofa slide out chain busted Following our call this afternoon, I was left even more discouraged. Service team said they can address my concerns. If I bring it in to your facility or pay $369 for them to come out plus $169 per hr... I was Just in an accident remember... We're committed to making things right. Commit to lining your pockets. Extended warranty covers the repairs. That is lasped due to (no return phone calls or emails).The contact information is scattered all over Nebraska mile post 448... We understand your frustration Frustration is not even close: Since our conversation. The sofa slide out chain busted. Before you claim user error (trailer was level both ways). We want to restore your confidence in us. Word of advice: Don't take advantage of hard-working, honest people. I will chalk this up as a learning lesson. Pay for your trailer. You sold me. Tell everyone the truth about your shady establishment. Hire my friend that fixes trailers local. Ask God for forgiveness for my ill will I feel towards RV Country. Pray that God's grace will be with anyone that has dealing with RV Country... The truth always comes out in the wash! I will pray for your company. read more

How does this place stay in business? Doesn't anyone read the reviews? The same problems are mentioned in most of them! Well, we were in the area desperate for a "quick fix," and, in my opinion, what we got was "the quick shaft." In my opinion we were lied to, intentionally misled, received the worst of possible treatment (perhaps due to the fact that an emergency repair meant we were "stuck" with them). Back on the road (and assured that the repair had been completed -- and separated from a considerable amount of our money -- you guessed it. SAME AS BEFORE. My opinion is that one should STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS! If you do, your repairs may not be accomplished, but your mental health may be protected and your wallet more intact than if you set foot through their door. read more

Don't buy from this dealer, my wife and I left a deposit for a used motor home. We were told the basement ac had a issue and they did not know how to work on this type of unit. We were told to use the service plan when we disagreed we were told they would replace it. This not a roof top unit and requires specialized repair tech not an rv tech. The finance dept. said interest would be over 9 percent due to age of the unit . We were told something different, which raised the payment. We decided to not take delivery and we were told no REFUND on our deposit but we could use it on a future purchase!!! I would not send my worst enemy to this place!!! read more

Michael in the service department is a GIGANTIC liar. Any conversation you have with him tape record it. I would only use this service department if desperate. They overcharge, add "extra" charges for the bill and you must pay by debit card so you can't dispute the insane markups!! Buyer Beware. read more

Horrible suppliers to this RV dealer. Super long wait for parts supplier!!. Not sure why they don't change suppliers. Horrible communication between service desk and customer!! Needed refund due to long wait on parts.. 3 weeks passed and only when I contacted BBB did the wheels finally roll. A litte advice for ALL RV Country Dealers... change your suppliers!!!!...there horrible which makes you horrible. Never will I return to OR get any type of service from any RV Country dealer!! They could care less if you return or not!! Sooooo I will not return for ANYTHING from an RV Country dealer... anywhere!! PS.. customer service needs huge improvement to say the least.. some attitude going on in at least the Laughlin NV dealer.!! read more

Service department is terrible, they do not answer phones nor return calls my trailer is 5 months old battery no good, drawer does not latch jack is bent still waiting over 2 weeks to get fixed they now say it's going to be another month or two to complete I recommend going to Findley to buy your rv. Great customer service RV COUNTRY IN LAUGHLIN IS NOT RECOMENDED BY ME DO YOUR RESEARCH BEFORE YOU BUY FROM THIS COMPANY read more

I would give zero stars if I could. We went to go look at the Class A buses. The salesman was nice until he found out we weren't going to be purchasing that day. We are looking about 6 months out. He immediately dropped us back off at the office. Offered us a water... As he was standing next to the door telling us good bye. No business card, no thank you for coming in, NOTHING. No wonder this place has such horrible reviews. I should have read them before wasting my time. STAY AWAY!!! read more

I purchased a 5th wheel from Blue Dog Vegas stay away from them worse than used card sales. I needed warranty work and RV Country was awesome they worked with me on drop off Ashley is the best walked through the Reflection with all the problems (that Blue dog should have done before leaving their lot). Set up drop off got Grand Design approval quickly (I tried calling directly re: BD got no where). She kept me in the loop where the parts were when to be delivered and received. She is the greatest all my follow up will be done there. read more

The Laughlin dealership is all around awesome. Our satellite dish was destroyed by an oil change business whose people didn't fully open the service bay door before driving out. We were probably lucky they didn't destroy the entire roof. Two days before Super Bowl, I did not expect to have it repaired. In fact, in 30 years of RVing, I have never come across a major competant RV business that wasn't already booked up weeks in advance. Service manager Michael must have felt bad for our situation, so he freed up a tech who had lots of experience with satellite systems. They had a replacement dish installed on the roof and working perfectly within 2 hours of the call. We waited in a comfortable lounge and were treated great by everyone there. We spend winters in Lake Havasu, and this dealership will be our first call for any coach repair that we may need on the future. They were that good. read more

My wife and I were visiting the area and just stopped by RV Country in Laughlin to look around. Because of the sales person Stephanie, we ended up trading in our rv for a newer fifthwheel. We ended up needing to have a hitch installed and the service department staff were outstanding, Kyle, Sterling, Ashley and Nate. Josh in finance was also very helpful. But the star employee at RV Country was Stephanie the sales associate. We would highly suggest buying a rv from RV Country. read more

I would give no stars if possible. We drove from Colorado to Nevada to purchase a motor home. We inquired and received a call and an appointment was made the same morning to look at the motor home. We drove from Vegas to Laughlin only to be told that the unit was sold the previous day. At this time - the coach is still on their site but a sale pending has been added. Three hours of my vacation gone -due to very poor management. Tried to call customer care and have been on hold over 34 minutes. Again, no one really cares-- read more

Had a deal on my RV to buy. back out with a text. could not even call. Very poor business I would stay away from this place. read more

Sales person Phil didn't ask for ou contact data to follow up and let us know if the coach we were looking for cane in. Dogs cannot go in the RV's. Cannot see RV's where the step wouldn't open, cannot see floor plan of a sold coach, no open road brochures, no, no, no is basically all what we heard. We won't be back. We will purchase elsewhere. If sales is this way I can't imagine what the service department is like. read more

Thank you for providing AMAZING service! You were very helpful, accommodating and did excellent work! We greatly appreciated your help on our Momentum! read more

Amazing to see these reviews as they alternate from one star to five stars. I have experienced this dealers several times and would give the service department a negative one. Ashley believes she is a technician when only a service writer. Poor customer skills and bad attitude. For this area of Bullhead/Laughlin you would think that would want to preserve there job. Give better service and possibly your reviews will go up. Don't assume everyone is as incompetent and do not know anything about mechanical/systems and electrical. Rush job and no thorough inspection of vehicle at delivery equals more trips back to service and rescheduling. Awful service. Kyle use to do his job but now allows someone to write reviews like this. -1 read more

It appears there's a common thread with all the bad service reviews. What's interesting is the problem is not getting fixed! No call backs, no follow up, lies, and unreasonable timeframes for repairs. Someone is not being held accountable and it's hurting your business. We've been waiting 4.5 months for our coach to be repaired. Since there seems to be a lack of concern for addressing the issues, we belong to several RV clubs for which I've posted warning reviews of RV Country Laughlin on the blog sites! We will also be spreading the word at all of the rallies we attend. read more

I brought my new Class C motorhome from this dealership, i have had nothing but problems with the unit. I was out camping and the A/C would not cool the unit down properly,the refrigerator would not work, window shade quit working, and shower panel was coming apart. They had the unit for over 6 weeks and said they could not fine anything wrong with the a/c or the frig. They did repair the window shade and the shower panel. Kept calling them to see what was going on with the unit and was told still waiting for parts. Finally after 6 weeks they got the parts. I pick up the unit a week later after i was notified the unit was ready. Got is home and was getting it ready for our next camping trip and found the gen set would not work and it worked fine before. Went on our camping trip and found the DVD player now will not work, but was working on our last trip. After we got back took it to them and had them checked out for the gen set not running and DVD not working. They stated the the Caburetor was not good. and the DVD will need new cables. Again they had to get ok for warranty repair and order parts. After a week and a half I call to check on parts and was told they didn't have the ok yet. I called the factory and talked to customer service and was told they just put in for the repairs that day. A WEEK AND A HALF TO PUT IN FOR WARRANT REPAIRS TO THE FACTORY. NOT TAKING CARE OF THEIR CUSTOMERSnNEEDS IN A REASONABLE AMOUNT OF TIME. They would not cover the carb. repairs but oked the DVD cables. While i was home waiting for the parts to come in I checked out the DVD and it was working fine. When I took it back for the DVD Cable repairs I told the Service manager that it was working now. BUT they still pulled everthing apart and installed the cables and found they were too short and had to spliced together another cable, INCORRECT PARTS ORDERED, then said they had to pull the radio because there was a short in the wires cause it was still not working. That was probley what was wrong in the first place. I had someone else cleaned out the carb and is working fine. They wanted 485.00 to replace it.Which they replaced it the first day that I took delivery of the unit. Now I fine that the dash was not reinstalled properly and they state they did not pull the dash. You can see it was removed and the dash is scuffed up because of it. It just wasn't set in the lower part of the dash correctly. BUT IT NOT THEIR FAULT AND THEY WILL NOT TAKE ANY REPSPONSIBILITY!!!!!! You can see by the pictures this is noticeable when you open the door. I didn't see it untill I was cleaning the unit, being in a hurry to get home that day. All of the dealerships that I have delt with, and there has been many, but this is the my first motorhome dealership, take some pride in what they do. This dealers did not put floor mats or seat covers or even cover the floor of the motorhome from Dirt and debri that is carry in on the shoes or hands of the teck. I had to ask the teck to clean up his mess that he left on the floor. There was still more debri I found when I was cleaning the unit. This happen the first time I have the unit in for repairs. They left wires hanging under the steps and at the rear of the unit for repair wiring and they said they had to repair for the front window shade. This a dealer that i can recommend. read more

Rv Country - lower left corner of dash - RV Dealers Near Me - Laughlin, Nevada

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The service department is incredibly difficult to get a hold of. They never call back when they say they will. The were supposed to repair the plumbing for the black and grey water, after picking up the trailer and going on a trip both were leaking all over the place. Terrible service. read more

Bad experience all around, we bought a used RV from them, waited 8 weeks+ for the title and plate the CLEARLY Said they would handle it all, and I ended up with a bunch of paper work to sort out and now have to deal with it all, they said tax, title licencing (PLATE) included no problem they would have the plate there for me....Lies to sell, wow. read more

Awsome customer service- once you get past Candice on the phone. It's like talking to a distracted 2nd grader who's half asleep. After that it's all great. read more

I located a 33 foot travel trailer toy hauler with a separate garage on their website for $17,000, I called and scheduled an appointment the next day. I traveled 1 1/2 hours to buy this unit. When I arrived a sales person (I'm assuming that is who she was) informed me that the ad was wrong and it was a 38 foot fifth wheel toy hauler. I contacted the representative I had spoken with the day before and he called the company, he returned my call and told me to ask for Brad at the location. When I spoke with Brad he was rude and told me that the ad was incorrect. I explained that the add was specifically for a bumper pull and the specs were entirely different. He said that the fifth wheel was all they had available. I believe they had either miss priced the bumper pull and did not want to sell it or they had already sold it. I received no call telling me it was no longer available. I was shocked at their customer service, and their lack of integrity. I wasted half a day based on their integrity, which is non existent. Karen N read more

I want to give a big shout out to Steve at RV Country in Laughlin for a great sales experience and all the help getting my flat tire changed out on the service day-off. read more

We are mulling upgrading our RV. Stopped by on a Saturday and spent a solid hour with Jack Simon. He knew there was no sale in it for him, yet he spent quality time with us. We learned a lot from him. Jack was patient and taught us so much about RV buying and how to look for the quality level we are after. Jack is a credit to RV Country and to his profession! We will be back and we hope to buy our next RV from RV Country and Jack Simon!! read more

This place doesn't deserve a one star it deserves a -10 stars. This was by far the worst service I have ever had. Two years ago I bought a retro from the Flagstaff location and was buffaloed by the sales rep that our stuff would fit in the toy hauler. Foolish us our stuff didn't fit. We were now ready to upgrade and they insulted us on what they would give us for trading on our retro had lack of communication, lack of knowledge, bounced us all around from different reps different sales people and then different people in the finance department and when we would call to speak with somebody no one would ever return our call. Phil was an absolute joke Josh was an even bigger joke and the general manager never returned a call so he's an idiot. I will never refer anyone to them nor will we ever return we took our business elsewhere and made a deal within three hours! Do not go to any RV country read more