I was effectively kicked out for trying to shop…read more Last Friday evening, (12/2/16) and three weeks before Christmas, at approximately 6:10pm I stopped in with my two boys, ages 10 and 7, to look at motorcycles, helmets and boots. K&C Cycle in Hebron closes at 6:30pm. This year Santa is delivering 2-wheel magic on the 25th but I still needed to size the kids up for bikes and gear. I was raised in a small business family so I regularly buy from local companies when at all possible. When we arrived at K&C Cycle there were two gentlemen chatting at the front of the store and I said: "Howdy" when we walked in. My greeting was returned with a simple "Hi" and I replied: "we're here to kill some time and look at some helmets and stuff" at which time both gentlemen looked at each other and one of them muttered "ooookayyy....". I tried to be vague so I wouldn't give my boys the idea that I was actually shopping for bikes and gear. Fifteen seconds later and after making it approximately 10' into the store, one gentleman left and the other, whom I assume now to be the owner, Ray, indicated that he was closing up and had to pull the outside bikes and quads in. Verbally, it was delivered oddly but I assumed he was letting me know that he would be in and out as we looked around. I said "okay, we're just going to be looking around" at which point he said: "it's close to closing" and non-verbally indicated that we should leave. At first I thought I was misinterpreting his cues but I quickly realized that he wanted us to leave...now. I said "so you're kicking us out?" to which he replied: "well you're the one who said you're just here to kill some time!". I replied with a simple "wow, you have got to be kidding me" and Ray again said: "hey buddy you said you were killing time!". Apparently, I did not realize that at K&C Cycles the potential customers loudly announce exactly what they will be buying when they walk in the door. I did not need to be told twice and began exiting what I thought was a motorcycle retail store. As I was walking towards the door I did explain that yes, we will leave, but that we will not ever be back, to which he replied, again and as he was walking further towards a different section of the store: "well you're the one who said you were just here to kill time". As I was exiting, I did inform him that he was a "business idiot", a remark that he did not like and after mulling it over for a second he turned quickly on his heels and with finger in air he exclaimed as he walked towards me that he was not an idiot and that he has had the displeasure of dealing with the "public" for years. I'm not proud of calling him an idiot in front of my boys and if I could take it back I would. The interaction I had with the owner of K&C Cycles in Hebron, OH was the single worst retail experience I believe I have had. My perception was, sadly, on that day, Ray was doing his best to continue to erode the American mom-n-pop shopping experience and force individuals like myself to enhance the sales numbers of the larger corporate organizations that practice decent customer service, such as not kicking you out upon arrival. Our family has now purchased two youth motorcycles and we are currently shopping for two adult off-road motorcycles and gear. -Tony

Ordered an ATV cargo box two weeks ago. Received an order conformation but after 2 weeks did not…read morereceive the box. Called 3 times before I got a real person (messages were not returned). Was told the shipping cost for this box was not within reason so they would not ship. Never received an email or phone call that there was a problem with the order. Customer no service abounds at this shop. Can't wait to have to send the credit card company a dispute claim. Avoid this place!!!

Stopped in John Hinderer Honda Powerstore on a Triumph Bobber and rode away on a brand new Gold…read moreWing. The whole process was completed very fast and Jessica was able to speed the process along amazingly fast. Even drove me to the bank to get the cashiers check! Made the 650 mile round trip so worth it. P.S. They beat the other offers I had by $1000 even through they didn't know I had already been to 2 other dealers for quotes.

We bought a new 2022 Honda 520 UTV. Had an excessive heat issue; (with documented evidence). Honda…read morerefused to acknowledge it. This dealer offered nothing to help resolve the issue - we are stuck with the problem. We made two mistakes (buying Honda) and (buying it from Hinderer Powerstore). Both just made-up excuses. Photos Attached:

Look like something from the television show Hoarders, trash piled shoulder high everywhere, barely…read morea path to walk through, largedog running around bothering everyone who came in, and they managed to screw up 3 out of the 3 parts they were working on.

I would recommend Wimer`s motorcycle shop to everyone he has years of experience and the service of…read moremost all motorcycles yes great tire prices and treat people fair on Service

Bought 3 units over the years. I only go there because the salesman jarred is straight forward. If…read morehe leaves im not sure if i will go back. They dont list the prices on tags, helpful hint is go in with what your willing to pay. The owner patty has final say on sale or not. Once the sale is agreed upon its pretty straight forward quick process. They are currently in the process of adding alot of stock for there accessories department. They have the best selection among the 3 locations. No issues with the bikes I have bought from there.

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.

I couldn't imagine Newark Auto electric ever getting any less than five stars ever I truly think…read morethey should add a sixth star just for their business if you have an electrical problem with your car whatsoever you need to take your business to Newark Auto electric it will get fixed you will save money and you will laugh and meet a great person all at the same time I recommend Newark Auto electric to everyone

On February 25, 2016 I took my vehicle, 1999 Mercury Cougar, in to have the alternator serviced. To…read morestart, the business had refused to provide an estimate for the work until after the car had been taken apart, and then the would perform the service, only then to present the bill. The owner of the business said this is how it was done. After a half dozen calls I was able to get a rough cost, and then allowed them to do the work. This service ran $246.68 When I had my car returned the electric system then started to short out just two weeks later. This was due to a newly shorted fuse damaged in the prior repair work. I therefore took my car back in to have the issue resolved, and the business then charged me an additional $37.54 for work regarding something damaged in a previous service. When my vehicle was returned to me I now found they had broken the key off in the ignition. I spoke with the owner, who said they see about fixing it, but it would take more than a week to have the parts in for a new cylinder. Two weeks later, mid-April, I took my vehicle in, and was now told it would be more than $100 to repair this. This was unacceptable as they were the ones that damaged it. IO explained that since the damage was done through their efforts while the care was under their supervision they needed to cover the cost of the repair. The assistant at the shop started cursing at us, as well as the bookkeeper. She started spouting off insulting and vulgar comments asking, "If a car catches fire in our lot you expect us to replace the vehicle? That's crazy."