Hired this company to restore both my garage and driveway, fix cracks on my chimney, and seal my…read morepatio. In short, the job started well but soon deteriorated into skimping on both material and labor. The end result was nothing (with the exception of the garage floor) was finished professionally. I was hopeful because they very promptly responded to my Yelp request and came out to assess the different repair items. Had asked for an estimate for driveway replacement, they responded that it was okay enough to seal it and that sealing would last at least 10 years before cracking - they would be able to combine this as well as all the other repair items (garage, chimney, patio) for $6500. I went with that offer knowing well that the amount typically balloons over the course of the job as contractors find issues that need immediate attention. Little did I know they would take advantage of "finding issues." On day one, during demolition, they told me the existing garage walls were plaster and that the bottom section, which was bowing, would need to be redone - they floated an additional $2800 for just that section. The next day, before anything was signed, they came back and said that fixing only the bottom section would leave the top part unsupported and it would eventually crack. They recommended replacing all the walls with drywall instead, along with resurfacing the concrete, replacing wooden beams if needed, and repainting. This became the second contract - $11,800, replacing the original $2800 proposal, with wording specifying drywall would be installed "where necessary." I paid this in full upon completion, before any of the issues below became apparent. At this price point, the baseline expectation was professional-grade work - not shortcuts, and not corners cut to save time. After they installed the drywall and painted, parts of the paint started cracking. They told me it was because those sections were actually still plaster, and they swore they "didn't know." To prove it, they knocked on the wall and showed me how you could hear the difference. This didn't add up. They had shown me the walls were all plaster on day one, during demolition. It doesn't make sense that only some sections would be plaster while the rest were properly replaced under the $11,800 contract. And if the plaster was that easy to identify by sound, they would have known well before they ever mudded and painted over it - not to mention that cutting into the wall would have exposed the mesh and plaster underneath. In short: they hadn't actually drywalled the full space as the $11,800 contract called for - and their proposed fix was to charge me another $6000 to do the work already covered by that contract. In hindsight, "where necessary" gave them room to decide unilaterally how much of the space actually needed it, without me being able to verify anything once it was painted over. As for the wooden beams included in that $11,800 scope: none were ever replaced, and I don't recall them purchasing any wood for that purpose. Obviously, I said no to paying another $6000 for work that I had already thought was done. Had them just fix the cracks (the paint and mud still cracked after) and just cut my losses. Other issues: - Driveway sealing: parts cracked within days; they resealed once, and cracks reappeared again weeks later - Driveway holes: poured crack filler instead of grinding and properly patching them - Mud/paint application: applied in a single thick layer instead of several thin coats, causing uneven drying and cracking (per an independent handyman's inspection) - Driveway sealing (technique): same issue - applied as one thick coat rather than the recommended thin, built-up layers - Garage wall painting: rushed and inconsistent - several areas have thin coverage or missing paint entirely - Flooring scope: "epoxy resin flooring" ended up being "paint with resin" instead - a downgrade from what was discussed, though the floor itself came out reasonably well - Chimney cracks: covered over rather than filled and repointed - Property respect: workers entered my house without asking to use my stepstool for painting. It was only later, when I came to check in, that they asked me for a ladder - which made their earlier decision to grab my stepstool without permission even stranger. Both stepstool and ladder were left covered in paint and concrete. They also broke both spigot sprinkler head attachments and left dried concrete on my brand new spigot itself. - Garage door: left with dried mud drips despite being asked directly to clean it up Looking back, the pattern is clear: thick single coats on walls and driveway, corners cut on the chimney, cleanup consistently skipped. Drywall alone for a garage this size should run under $1,000 - not $11,800. Their own quote to finish it was just $6,000. Total paid: $18,300. 2 stars, not 1. The only reason it's not lower is that the garage is technically better than before I started.

Hired them for a relatively modest set of repairs on our home's Hardie Board siding. They were…read moreresponsive and engaged from the get-go, and while my home is definitely a bit of a haul from their HQ they didn't hesitate to travel up to MetroWest to work up an estimate -- and when it was time to get the work done, they brought out a good-sized team who took care of everything in just a few hours. We're pleased with the quality of their work, and would definitely work with them again.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

Can't say enough good things about this business. They came to our house quickly to fix our AC in…read morethe middle of a heatwave. She explained what was wrong, what the cost would be, and did we want her to proceed? YES! So professional, friendly, and clearly knows how to run a business. Highly recommend.

Short notice emergency weekend service on a 94 degree Saturday! Mary was helpful, honest, fair and…read moreabsolutely knew her craft. Would recommend her without hesitation for repair, installation or consultation.

Edit: They initially contacted me to return and resolve the issue. It wasn't a total fix but…read moreaddressed my main issue with the job. Initial review: They have failed to respond to emails and phone calls for over 6 months. What would be a quick fix to something that went wrong with the job has become a huge headache. They also try to add small "cash" add-ons during the job, undercutting the person who does the estimates. They aren't trustworthy - during or after the job.

Was not impressed with company . Focused more on getting paid.. job looks so unprofessional,…read moreunfinished. Flooring unfinished..Did not explain or demonstrate how system works... frankly not sure it works! place " backup battery " directly on floor. First thing my electrician noticed! No protection if basement flooded. Not sure if battery is real " backup " Disconnected and not reconnected appliance...pipe connections...had problems when they left! wouldn't recommend.. paying a little extra to another company might have been worth it..

I Have Never Have Dealt with Such A Professional and Kind person and Company! I have Choice Home…read moreWarranty and After 6 Days of Waiting for them to send me a plumber, I found On Point Property solutions.Their Name Says it All.Do yourself a huge Favor and Hire them for All your Needs ( They Do it all) and Added Bonus They Do free Estimates..

Called them because my elderly aunt was getting water in her basement anytime there was heavy…read morerainfall. I explained that it was a fieldstone foundation and the guy I spoke with said "no problem." The gentleman showed up when he said he would, which was great that I didn't have to waster 2 hours in traffic for nothing. However, the oddness ensued quickly. Every time I showed him a part of the basement, he'd say "Great. I'll take a look and find you if I have any questions" but his "inspections" would only take 2 minutes. So, we'd walk to the next part of the basement, he'd say he'd let me know when he was done, then I'd wait a minute or two and then proceed to the next section. (I swear I'm not making this up.) It was really odd. After his inspection, I said "what do you think?" He said they don't really do much with fieldstone foundations (which would have been very beneficial to tell me over the phone) but that he was going to talk with his boss and that I shouldn't worry because they wouldn't "leave me high and dry" (no pun intended.) He then excused himself once again to call someone and then a few minutes later comes back to tell me there isn't really anything they can do and we should contact someone who specializes in fieldstone foundation repair and then leaves. I don't know how long I scratched my head after that encounter. Drycrete might be a magnificent company to do business with and their work might be first rate but, from my single encounter with them, I was not remotely impressed and it was a grand waste of my time.

Philip and Isiah we great and did an amazing job! They went the extra mile I have complete…read moreconfidence in their work.

NEVER WORK WITH THESE PEOPLE. The owner is the most rude person I have ever dealt with. We tried…read moreto have a bathroom countertop made here and after 2 days of being promised "It will be ready in a hour", I went there to find out when it would actually be done. The owner immediately got heated and when I asked for my money back, he sent me to the sub contractor who had originally sold us the marble he then told him to give me our money back and said he would 'rather throw it in the dumpster' than have to deal more with us. At one point in the discussion I had 3 men looming over me questioning me as if I was the unreasonable woman, needing to be mansplained to. One of the worst experiences of my life.

I decided to write a late Yelp Review when I looked up contact info for this company and didn't see…read moremuch on them. I'm coming after 2 years to buy a second houseful of hardwood floor and hopefully tile and granite. Gerry was so easy to work with, the pricing was fantastic and the delivery crew guys were fantastic. No complaints calling now to see what he's got in the way of hardwood flooring in stock.

In July our condo units experienced a cracked drain pipe and we were impressed by their service and…read moreI set up a contact to do preventative maintenance. Yesterday, Tom Heck was the technician who came to flush my hot water heater. Tom spent time discussing the process and found my unit was probably 11-13 years old. He was efficient, neat and completed the job with clearly. Showed his expertise. Definitely a 5 star. Thank you

Unfortunately for Ross, my experience with 3R Plumbing is in alignment with Lynn B and MadForLabs…read moreX. If I could give him a score less than 1 star, it would be more accurate and fitting. He is unresponsive, Unprofessional, apparently not wanting to embrace the even basic concepts of Customer Service. I had an issue with the diagnosis of a HVAC unit (Cooling Issue Only) and the estimate provided was SOOO far from the actual that it is probably illegal in most states. His tech spent 4 hours on the phone with the manufacture and another 2 hours to clear the code and install the part, that when I checked with other Manufactures and Plumbers, told me should have taken 15 minutes... and ROSS wanted to bill me for that time at $150 an hour!! Are you Kidding me??? It is NOT my fault that your technician does not know how to clear a code on a standard Carrier Unit or install a simple part...Yes, I said Carrier, one of the biggest Manufactures of HVAC units in the world! I then called Ross to give him an opportunity to explain and correct the billing, service issue and estimate issue and he was unable and unwilling to. I asked him for an Itemized Bill so that I could see the cost of the part he claims to have replaced, and he told me that he could not provide one as his billing system "Bakes all of the factors into one price" What??? What reputable company does this kind of deceptive Billing??? I will tell you... NO reputable company bills like this!! Need I go on?? I can fill up a few more pages, but I think you can see clearly that selecting this firm is not a choice you want to make. Willie