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Russell's Cleaning Services

3.6 (36 reviews)
Closed 7:00 am - 4:30 pm

Services - Russell's Cleaning Services

Carpet cleaning

Rug cleaning

Russell's Cleaning Services Carpet Cleaning Photos

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Recommended Reviews - Russell's Cleaning Services

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They ruined my rug. It was returned with two cuts straight through the rug, about 5 to 6 inches in length, and a giant dark greasy stain across the back. When I called to inform them of this, they refused to do anything about it unless I surrendered the rug to them (~$600 retail value), in which case they'd give me a refund for the ~$250 I paid for the cleaning. They were rude and completely disinterested, ZERO customer service skills, and even got an attitude with me when I explained that I'm not interested in giving them the rug. The woman I was trying to work with to find a resolution just laughed at me when I asked if this "policy" was a hustle. Also, the guy that initially came to pick up my rug asked if he could have the tarp I had it wrapped in (12x12 brand new). When I said no, he said he had to take it, then proceeded to shop around my courtyard asking if he could have different items he was seeing. Shockingly, the tarp was not returned with the rug (please note the sarcasm). And, when he dropped off the rug after "cleaning" it (that thing came back smelling strongly of farts, but no more cat pee so I guess there's that), he began looking around my home asking if he could have some of the things he was seeing. All in all, don't go to this place. They boast their long time service of the New Orleans area, but what you get is just that. I'd have faired better buying a stolen rug off the street from that shady lookin' guy in the van who may or may not get arrested mid-transaction.

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1 year ago

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3 years ago

Very pleasant people, excellent quality work. Email when your order is ready. Full service including carpet and drape pick up and return

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3 years ago

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3 years ago

I have been going to Russell's since the 1980's, lovely ladies working there, so helpful and great dry cleaning!

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2 years ago

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2 years ago

Wonderful staff, reasonable pricing & located close to my house. Only problem is they do full alterations. Otherwise I appreciate them.

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13 years ago

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12 years ago

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8 years ago

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5 years ago

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13 years ago

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16 years ago

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8 years ago

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10 years ago

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10 years ago

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14 years ago

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8 years ago

They raised their prices to $3 a shirt, but they're still super friendly and do a great job. Will continue going back as long as I can.

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11 years ago

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7 years ago

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9 years ago

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8 years ago

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11 years ago

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12 years ago

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12 years ago

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10 years ago

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10 years ago

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14 years ago

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8 years ago

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13 years ago

Old time service and excellent work at a fair price. These people are the best. AND, they care. Imagine that?

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11 years ago

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12 years ago

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10 years ago

this place makes me smile. they're the friendliest business on tulane ave

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10 years ago

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8 years ago

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13 years ago

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10 years ago

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Review Highlights - Russell's Cleaning Services

There was an additional charge for stain removal but it was well worth it.

Mentioned in 2 reviews

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D&G Carpet Cleaning - Cairo's mess.

D&G Carpet Cleaning

(63 reviews)

Lower Garden District

On time, good price and a great job! I can highly recommend this company! They got out a stain…read morethat I had basically given up on. My rugs look great!

D&G Carpet Cleaning for the win! This was an excellent experience. Great professional service at a…read morefantastic rate. I dogsat for my big sister recently. The dog is a Golden Doodle, 26 lbs, and 6 months old. I have never owned a dog, so I just let it have free rein in a never used spare room. BIG mistake. Cairo began marking his territory on top of other mess making activities. Cairo is a puppy but he makes a big boys mess. I had no idea how to get the smell or stains out of the carpet. I only knew I did not want to clean it. I tried my best but I failed. I woke up to the smell/stains being way worse the next day. It was like I hadn't done anything. I tried to Google to figure out the mistakes I made but I got frustrated so I searched Yelp, then started a project on Yelp. Projects on Yelp allowed me to create a service request that I was able to initiate, customize, and manage in real-time. No automated phone answering systems or long wait time or holds! I was able to make immediate contact, explain the request, and receive a quote in a mater of minutes through chat within the Yelp app. I could even provide photos which eliminated the need for a site inspection. I put the description in as carpet cleaning, stain/liquid waste removal and within a few seconds multiple companies reached out to me. D&G sent me a message requesting information first. I spoke directly with the owner. After a few minutes I received a quote, was dispatched a tech, and was booked for a same day appointment only 45 minutes after initial contact. I was directly contacted via text by Ivan D. who provided tracking updates for the request that gave an introduction of the tech I was booked that included name and photo, an ETA of his arrival, and live updates of the job. I was thoroughly impressed. This was very convenient. This was fantastic customer service. I booked Shelton Frey, the man is a wizard! Shelton communicated with me well, was punctual and was very professional. He got the job done efficiently and quickly. He was thorough. The smell was eliminated and the carpet was cleaned and treated. I was even told what to do next time and what errors were made. I spoke with Shelton about other areas because I intend to use D&G for the foreseeable future.

Enrique's Oriental  Rug Cleaning

Enrique's Oriental Rug Cleaning

(11 reviews)

Gert Town

If I could give them no stars I would do it. Terrible and disgusting are the words for their…read morecleaning job. I know that they use a minimum-water saving system that I have to say does not get the dirt out. Not only did the rug rain dirt on my floor when we got it back, it smelled--and it didn't even smell when it went in, it was just light use. I had to take it to someone else to clean out what seemed like extra dirt from other people's rugs. Possibly worse than that is the owner Frank's attitude, extremely rude, cursing, and obnoxious. To be treated like you're the enemy and in the way of someone you're paying is bad enough, but for a woman it's possibly worse because there was an element of aggression that made me want to escape him and never come back. To make matters worse, there was a woman who "fixes" rugs who came at me as I was leaving, aggressively bullying me to leave the rug with her and she would find me ("don't worry, I will find you" pointing her finger at me) when she was done. Honestly I felt assaulted by these people and I will never go back.

Cannot thank Enrique's enough for their friendly, professional work! We had two old, filthy,…read moremoth-eaten carpets we hoped could be salvaged, but realistically, we were skeptical. Not only are they sparkling clean and expertly repaired, but all for an exceptionally reasonable price! We are beyond thrilled. Before you give up on your once-beautiful carpet, give the folks at Enrique's a chance to work their magic. We think you'll be as grateful as we are!

Russell's Cleaning Services - carpet_cleaning - Updated May 2026

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