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    Russell S Pollina, DDS

    5.0 (4 reviews)
    Open • 8:00 am - 2:00 pm

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    3 years ago

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    3 years ago

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    13 years ago

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    10 years ago

    They are great with kids the staff is very friendly and makes it a very enjoyable experience for my son

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    Tooth Stars Dental

    Tooth Stars Dental

    4.4(14 reviews)
    5.3 mi

    My first impressions were very good. Kind staff, good with kids, they talk you through their…read moredecisions; however, when my child needed extensive work, I listened to their plan, in the moment trusted the Dr., agreed to treatment, paid a deposit. As I sat with it I grew concerned because the treatment plan included sedation. Expensive and risky. I asked for the X-rays which they sent, but I also requested the plan be written up with a rationale and any other possible options. I'm not a medical professional and do not understand everything thrown at me in the office. There was a follow up phone call where the staff proceeded to tell me verbally the plan. I explained it was intensive and costly and I don't understand so I would like it written up and may seek a second option to make sure this was the right path. I was told they welcomed a second option but that my $1000 deposit was non refundable. I found this really disconcerting. I understand the need of a deposit but when there is genuine concern and you have to make decisions on the spot, I also think making it no refundable with prior notice is poor customer service which I expressed to them. They then sent me an email telling me "our professional bond had been broken". Very concerning for a parent looking to be more informed in making medical decisions for their child. First I felt pressured to agree, then I felt vilified for asking questions.

    I took my daughter here after a traumatic teeth pulling at another dental office. I could not have…read morebeen happier with Dr. Reena's treatment of my daughter (4 years old) who was at such ease with her and the whole staff. She was able to do a thorough cleaning and sit through the x-rays. We can't wait to go back! I never thought I'd say that about a dental visit!

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    Childrens Dentistry Group

    Childrens Dentistry Group

    2.9(34 reviews)
    4.5 mi

    In September 2015 My daughter had an adult tooth growing behind her baby tooth. It's a condition…read moreknown as Shark teeth. We brought her to a dentist and were told that the tooth needed to be removed. Ok, that's fine. They also suggested that we do the same with the tooth beside it so we wouldn't have to make another visit. The tooth beside it wasn't loose nor was there an adult tooth behind it showing it's crown yet so we decided not to do that. After X-rays and front bottom tooth removal, the cost was $500.00. I felt the price was pretty ridiculous but I really didn't know any better because I had nothing with which to compare it. We ended up moving to Lake Zurich and took our daughter to Children's Dentistry Group. Four months later and the same situation occurred. and I needed to get my daughters x-rays sent over. This was a bit of a hassle because they only sent one x-Ray scan instead of all of them. That wasn't a big deal but it was something we had to deal with that was a bit annoying. The dentist told us that the remaining bottom front loose tooth had to go and so we agreed. After removal of the tooth at Children's Dentistry Group in Lake Zurich the bill came to $60.00 for the whole visit (granted no X-rays). Not only that, but when we asked about a top loose tooth the doctor said we did not need to do any other work there because it may fall out on it's own if she keeps wiggling it. It's nice to see children's dentistry group not suggesting is affordable, VERY good interacting with our little girls and they don't push unnecessary procedures, rather they are honest and not looking for a fast buck. It's nice they build a relationship rather than trying to skin a client when they have an opportunity. We'll go here until the kids are too big and we will recommend them to everyone! I'll reply to ANY questions and will provide dates/receipt scans! Please message me through this app.

    Avoid this practice…read more My three children were patients here for several years and had good experiences with some of the previous dentists they saw. Our recent experience with Dr. Nate was bad enough that we are moving all three elsewhere. My 13-year-old daughter is autistic and has sensory sensitivities and anxiety. These are documented in her chart. She needed two small fillings. I helped her get settled and, at her request, went to the waiting room because we have been gradually working toward more independence during appointments. She knows what to expect and has a comfort level with the dentists and office. I was never told she would be seeing a new dentist. Dr. Nate did not introduce himself, speak with me beforehand, or come out afterward to explain what had been done. My daughter was back in the waiting room within about 20 minutes. Once we got to the car, she told me she had received no local anesthetic. Her words were: "It hurt a lot and I didn't know why." She had never had a filling without numbing. No one told her beforehand that this appointment would be different. She did not understand why she was in pain while it was happening. For an autistic child with documented sensory issues and a strong need to know what is going to happen, that is not a minor communication failure, nor is it, I expect, best practice. When I went back inside to speak with Dr. Nate, he became defensive and blamed me for leaving the room. He insisted he had done everything correctly and said he had made a "judgment call" not to numb her. That completely missed the point. Whether local anesthetic was medically necessary was not the only issue. My daughter had a right to know what was being done to her body before it happened. She should not have been left lying in a dental chair wondering why something suddenly hurt. Dr. Nate then claimed he was doing her a favor by minimizing medication because of another medication she supposedly took and the possibility of interaction. She was not taking that medication. This had been communicated to the practice repeatedly and was confirmed again by staff before the appointment. He then discussed my child's medication in the waiting room, within earshot of other patients. The appointment also left her bite uneven. My daughter told him before leaving that her teeth were no longer touching properly on one side. According to her, his response was, "Interesting," and he sent her home. When I called to have the filling adjusted, office manager Amy told me that because my daughter was uncomfortable seeing Dr. Nate again, we would have to pay for a new exam with another dentist. So after an appointment in which my child experienced unexpected pain, poor communication, and an improperly adjusted filling, the practice's solution was to charge us again if she did not want to return to the same dentist. Amy also advised us to wait a few days to see whether the bite improved. When I asked whether leaving an uneven bite could damage the tooth, she said she could not answer because she was not a dentist. Apparently she was qualified to advise us to wait, but not qualified to explain whether waiting was safe. They also could not offer an after-school appointment to correct the problem, meaning my daughter would have to miss more school or wait until the following week. At that point I requested records for all three children so we could leave the practice. I was cheerfully informed there would be additional charges for that too. Poor communication is one thing. Refusing to acknowledge any mistake, blaming the parent, discussing a child's medical information publicly, and expecting the family to pay an additional exam fee to have another dentist correct the original work is something else entirely. We are done with this practice. I would strongly recommend parents, particularly parents of children with autism, sensory sensitivities, anxiety, or other additional needs, look elsewhere.

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    Russell S Pollina, DDS - pediatric_dentists - Updated October 2026

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