Cara was amazing! So helpful and knowledgeable with the devices and phone plans! She delivers…read moreexcellent customer service and multi tasks extremely well! This is my new Sprint go to location!

Don't waste your time. Listened to a rep who came to my house touting that the line is Fiber all…read morethe way back to the servers. After the installation did tons of latency testing. Average latency on lines were 60ms which is borderline DSL latency. Reached out to a tech to see if they could update routing tables or inform of why Latency was so high. They told me it was because i wasn't using their eero router. After that i knew i wouldn't get anywhere. Canceled service and switched back to D&P. Same latency test to even Frontiers servers resulted in latency around 15ms on average. Even after all their promotions it's not worth it.

Signal keeps cutting in and out in conservative Whiteford area, and possibly Bedford area as well…read more For YEARS, company has done NOTHING and ignores customers near altogether. Service send-outs take forever and are lousy as well. Company needs to be shut down, their lower rates are for a reason. Worth it to pay MORE for better service. Company is terrible, and local government Whiteford Board does NOTHING, like they always do. Probably because they are all old and all Republican.

This is the third time I've been in to buy phones for my kids and I've always been taken care of I…read moredrive a great distance just to come to this shop because of how I am treated thanks a lot

My past experience with phone repair places has been, shall we say, sketchy at best…read more A2 Phone Repair was great. My kid had cracked the screen of their Motorola phone. Clear tape held the thing together and made it usable. But this was not a long term solution. While I found A2 Phone Repair with some glowing reviews on Yelp, it was the recommendation from a fellow at the AT&T Store on Washtenaw which sealed the deal. A quick phone call confirmed the screen was in stock, and produced an estimate for the price of the job and how long it would take. Drop off was a breeze. The shop was clean and professional looking. As was the fellow behind the desk. The repair took just a little longer than promised, about three hours versus two, but that was no biggie. $140 for the whole thing was worth it for my kiddo to have a phone that looked as good as new... without the hassle of setting up a new phone.

UPDATE 2015 I must update my prior (2013) review. That…read morereview was written before I really knew much about our options in this rural community. We are barely outside the city limits and our options are (a) Frontier DSL, (b) satellite through something like Dish, (c) "fixed wireless" which I think D&P Communications is the only game in town. D&P sets itself apart from the others with transparency and honesty. When they say my service costs 70.99, my bill reads 70.99. In contrast, Frontier charges my mother in law ~25% in a long list of unexplained fees. If you get quotes from Frontier, they will not include the fees in the prices they quote and will even flatly say their policy is to not discuss fees. Furthermore, the D&P installation crew came out and told us we couldn't get 8 mbps, and that 3 might be more realistic. When we did get the service we averaged 5 mbps. Frontier? I believe them to be fundamentally dishonest and intentionally misleading. My mother in law's "6 mbps connection" through Frontier is throttled 24/7 to 1 mbps download/0.3 mbps upload. That's too slow for Skype (!). The problem with D&P is that they are expensive. Their 8mbps/2mbps package is $71. That's pretty steep in my book. Then comes the reality, buying internet in Adrian is like the South Park episode with the class mascot election between the Giant Douche vs. Turd Sandwich (https://www.youtube.com/watch?v=UthMHjoNyjA). There *are no great options.* Frontier's business model is to prey upon people who will pay any amount for internet, then they bait and switch, throttle connections, and hide fees. Satellite is really too limited in terms of data allowances (a concept ripe for corporate abuse & surprise bills). In the end, the honest company gets my money Yay! I'm a fan. 4 stars. They are too expensive for 5 stars. But consider the competition weighs in at 1 & 2 stars. =============================== ORIGINAL REVIEW (2013) I was signing up for their service yesterday when the "give us your SS number and all personal information" screen came up. I filled everything out and before hitting the send button I notice the web page was UNSECURED. So I called their customer support number and someone from the Adrian office answered (cool, a local!) and told them about it. The lady was really nice and said I had to come in anyway to sign an agreement, even if I did sign up online. The next day I went into their office to finish the deal. On the phone and in person their customer service seemed top notch. The lady I spoke to even surfed the actual connection speeds of my neighbors and found the fastest speed I could expect was 3 mbps. Cool, honesty from an ISP. That was too slow for our purposes, so I passed. I suspect this company is way, way better than Frontier (a pair of dixie cups and a string is better than Frontier) but they may be slower for rural folks than the over-the-airwaves services like D&L Communications. (2015 edit: D&P is an over-te-airwaves service in rural areas, I suspect they are slower than Satellite services). One thing they insisted on was that they don't slow down connection speeds during the day. This smells like BS to me, but they were emphatic about it. (2015 edit: this claim turned out to be true.) I gave them 3 stars because I had to to leave a review. Don't take the 3 stars too seriously. (2015 edit: I hadn't actually used the service yet when I wrote the last review, but had to leave a star rating to post a review).

I hate making bad reviews, but talking to an engineer that could help but chooses not to, and then…read morerefuses to connect to a supervisor is unacceptable.

Horrible customer service! They don't respond to issues with their products. They make returns next…read moreto impossible. Stay away from them. I would give them zero stars if availabl.

Solid signal is a disaster. this stinking site tries not to…read moreallow bad reviews. tthe dictation totally screws up and refuses to work. yelp sucks too I guess.