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    Orbit Tech

    5.0 (1 review)

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    7 years ago

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    Russell Cellular

    Russell Cellular

    (2 reviews)

    $$

    Do you guys ever answer your phone I know you have customers coming in left and right but you need…read moreto have extra personnel to answer your effing phone. I'm not driving 20 mi to ask a question when there's a 50% probability that I won't like the answer. I've got $1,000 to buy a new phone and those that do not answer their phone won't ever see it. I'm tired of automated systems answering the phone telling me you're helping other customers and then my message that I leave doesn't get returned hours later. I will be connected to the next available customer service representative? yeah right ... it's more like I will be connected to the last available customer service representative. If at all. You're in the communications business and you fail at it miserably. You will now be connected to my middle finger.

    The worst retail experience I have ever had. 3+ hours spent in store and 2 hours total spent at…read morehome on the phone with Verizon who was unable to activate phone cause the store put the wrong sim card in and didn't register the sim number. Manger comes off as a fast talking hussler. It was like being in the twilight zone. He had great difficulty focusing on what he was doing to finish with us as he talked to other customers, the guy he was trying to train, all while having Verizon customer service on speaker trying to help him...it was a nightmare. He offeted free activation and then took it back saying he made a mistake. More time spent fighting to get that. His printer was broken so no paper receipt and then he said his email wasnt working so he couldnt email a receipt. He ended up using my phone to take a pic of my receipt on his computer! I try to support businesses in Tecumseh but I will not support this mess.

    Orbit Tech - mobilephones - Updated May 2026

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