Unhelpful employee who didn't know much about the phones at all. So disappointing. :(read more

Wow best fantastic service…read more Staff super friendly and one of the girls there she knows her stuff. I was amazed how fantastic she was in her knowledge of everything she was multi Tasking and she did not make one mistake. I love the fact that this lady knew so much and was so nice about everything unfortunately when I went Back to the store to buy the new iPhone she had gone on vacation but she had just told me everything about the new deal here with t-mobile. The set here at this store they also have a Round table so you can sit with the store customer service relax While they transfer all your info or explain thing you may not understand. I was a very satisfied customer. Good service and great help

Courtney and Marie really helped us out today! One of the most helpful costumer surface experiences…read moreI've ever had!

The store always good service and good people. if a mistake is made it's fixed quick.read more

DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

7 out of 10 times flyer price on pop, doesn't match in store charge. They will not abide by sales…read moreflyer price,even if you physically show them. Low cost , low intellingaence .

We just needed an inexpensive cell phone for a teenager as an emergency phone. After a horrible…read moreexperience at another location, this manager went out of her way to assist us. Thank you.

My girlfriend and I went in starting to look for engagement rings, and the customer service we…read morereceived was amazing. We had no idea where to start and Rachel was a tremendous help. She was super patient and knew exactly what she was doing. The store manager (I believe) was also there and super helpful and friendly as well. All and all, great experience and we will definitely continue shopping with this location!

My fiancé and I had been shopping around for engagement rings for some time. My dream cut is the…read moreemerald shaped diamond. I walked into Kay Jewelers one afternoon and met with Myrna. She spent a lot of time with me and really got to know what my preferences and ring style were. I felt great about her consultation. The following week, my fiancé was able to attend one of their custom design events. He loved it! Spent more time with Myrna and was able to put together a ring just for me! Financially, they worked within his budget and made sure we got the best pricing possible. The following week? I had the most perfect engagement a girl could ever dream of having! I got my dream emerald cut diamond! The diamond looks stunning! Thanks for all your help, Myrna!

The employees are nice enough, Verizon's network is ok, and the store is stocked in enough product,…read morebut for the second time I've tried to go in to pay my bill, and even though the door says they're open until 8, they are closed right after 6, when I get off of work. That's one of my biggest pet peeves of businesses.

Rude young sales clerks, not willing to assist. Makes me wish I had another phone companyread more

I shop here because of the value, and the staff is the best. I would say for the past 3 years even…read morethough another grocery store is closer I find the products, prices and quality work for me. I highly recommend this store

In 1 week you raised the price of CC 1858 by 30%. Totally unacceptable and way overpriced for the…read moresame product at other places. Back to Hyvee I go.

Premium iPhone Repair is the only place I will take a phone for repair! They're customer service…read morecannot be beaten! My mom, suffering with dementia inadvertently disabled her iPhone, I was unsuccessful at resetting it myself. I sort of stumbled onto Premium iPhone Repair and I couldn't be happier. Chad dropped what he was doing to reset the phone right then! He apologized for it taking so long but I honestly thought he had it done very quickly. If you need a phone fixed you need to call or walk in to see Premium iPhone Repair!