Their website says they open at nine I left my house to be there at nine... They don't open at nine…read morebut even their main office says they open at nine and two employees were clocked in and they couldn't understand why the doors were locked...

Prepare to wait hours here to be helped. It seems that despite having multiple employees only one…read moreperson is around that can actually help. Also the policy of walking customers to the door does nothing to help speed the process along. Oh, you can forget about the take a number policy. That gets ignored as well.

Thanks for getting my 5 year old mifi running again. Thanks for giving me a plan that surpassed my…read moreexpectations too. Double bang for my buck.

I'm not patient and not good with technology. My salesman was very patient and explained…read moreeverything in detail.

If you as a customer enjoy being argued with, this is the store for you…read more If being patronized by the staff who are equally condescending as they are ignorant is the goal, this location achieves the highest of accolades. Our experience with AT&T El Dorado began with a phone call. I called to inquire about the current stock of iPhones. My dad wanted to purchase a new phone and add a line to his existing account. I called to confirm what they had in store as we wanted to pick it up in person. We didn't care so much about the color / size of the phone, just didn't want to order online as the delivery time was roughly 30 days. (This concept was rocket science to some) Cole assured me over the phone that he couldn't check what they had in stock because a customer was "in the store." We decided just to stop by. Perhaps being a customer "in the store" would help our chances. The plan. Purchase an iPhone 13, add an existing line to our account. Should be easy, but such requests first require being berated about our the age of our current plan. "Oh, this is a really old account. We can just switch this around for you." "No thanks, we just want to purchase the phone and add the line" my dad responded. "But you only have 30 gigs of data...." My dad: "... I know. That's not why we're here today. Just want to look about the phone." "But if you go over that 30 gigs, it'll charge you extra..." Dad: "I'm aware. We just want to see about adding the line, purchasing the phone." "Well, first we have to figure out what phone you want." He sneered. Dad: "We're looking for the iPhone 13 ... base model." The associate disappears for a bit and came back a few minutes later. "Can't check to see if it's in stock. Our safe has a timer on it and can't be opened for another five minutes." My dad and I look at each other. Apparently a list of inventory is a foreign concept. He resumes. "Since your plan is so old how about we just ..." This continued for some time. All in all this experience ended as disappointingly as it started. He even assured us that we couldn't purchase the phone outright (even though we brought cash). We had to set up a payment plan. I told him we had purchased phones through AT&T before, paid for them outright and just added the line. "Not in my store. Where did you do this? What store was this? No sir. Can't just buy it," was his response. We walked away ... no new phone and more frustrated than when we started. I hear Verizon is nice ....

Called today, 10/4/18, was having trouble with reception. Called store, employee was very curt and…read morenon helpful, other than giving me a number just to get me off the line. she hung up without any thank or anything.