A customer service agent in the Ruston, LA store named Ethan was extremely rude. He refused to help…read moreunless we paid him $30, only to become more accommodating after he found out we had a business account. We haven't been able to set up a brand new phone (a week later and a 3.5 hour phone call to CS, it still is not working). He said that he would transfer the data from the older (only two years old) phone for the $30. We told him we would not pay that bc it's a ridiculous amount, since the new phone should sync up and transfer the data from older phone, to which he replied, "Well, then I just won't help you." His attitude was rude, snarky, and angry. He needs to be FIRED! Someone like that does NOT need to be in customer service. We will close our account and go to T-Mobile. Verizon's wireless service coverage in this area is atrocious, anyway. STEER CLEAR OF VERIZON WIRELESS!!

Staff is very rude and extremely unprofessional. One representative actually ran to the back to…read moreavoid helping a customer. The others just stood around laughing.

First and foremost, do not bring your electronics to this business or your money to any business…read moreowned by this guy. I dropped my cracked iPhone screen off at this place and was told it would be a quick 1 hour screen repair. They were charging the astronomical price of $150 for this service. After twenty minutes of "working" on my phone, the incompetent female worker informed me that she had broken the home button on my phone and that she needed to wait for the "Tech" to get there to fix it. He got there and could not repair the home button. So now I have a broken $1000 phone that isn't working properly. Here is where the story gets really good. I went to pick up my phone and was met at the counter by the owner of the business who, to say the very least, was an arrogant prick who truly believed he would intimidate and threaten me into paying full price for breaking my phone. He handed me my phone with the new screen and told me he would reduce the price to $100 from $150. Despite the screen being new, they installed it incorrectly and the phone would not seat properly inside of the backing of the phone, in addition to the home button being broken. Now that I had my property back, I told him that I would happily reimburse him for the screen, but would not be paying a dollar more due to the fact that they damaged my phone and reassembled it incorrectly. I said he could take the money for the new screen or replace a $1000 phone. He became irate and started slamming his hands on the counter. I just stared at him because I could easily issue this guy a beat down, but I opted for the civilized option of offering to pay for the material I used. He then, very angrily and reluctantly, agreed to accept $50, but that he would only accept cash. Lol. I told him I would go get it and bring it back. I went to the nearest ATM and gave him $60 because they would not give 10's and told him to keep the change. While I was gone he called some weak-looking punk to come sit inside to try and intimidate me. The moral of the story is that the owner of this business is not only incompetent, worthless, and a bully. He is also a spineless coward and thug who literally resorted to intimidating his customers over simply just being good at his job. Truly pathetic.

I'm sorry that I can't give a lower rating! I've had Suddenlink about 15 years ago. It use to be…read moredecent. But when they were bought by Altice from France, they did their first software update in 30 years!! The equipment is probably just as old! A LOT of "stuttering" of a shows vocabulary, outtages of picture, but still has sound. I had a CSR spend an hour on chat looking for a set top box that I said I didn't have! And after he told me there was a problem with Altice boxes, I still had to have a service tech to come out and check my equipment! THAT I DON'T HAVE!! Before they closed the local office closed, there was only one CSR who if you presented an issue, would say, "Let me see what I can do"! The others, would look at you and say, "I don't know"! You never say that to a customer! NO training!

A technician just left my home was very rude and outrated.I would not allow him into my home every…read moreagain