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    Sears Hometown Store

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    3 years ago

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    Lowe's - Floor damage

    Lowe's

    2.3(8 reviews)
    47.7 mi
    $$$

    Good in stock. There were people on the floor to assist. The cashier at the self-checkout was…read morefriendly and wished as a good day. Prices were comparable to other hardware stores. I did like that they carried clothes. The store looked like a hybrid.

    Customer Service Lowe's Home Improvement…read moreGreenville, MSimage0.jpegimage1.jpeg Dear Lowe's Administration, I hope this letter finds you well. I am writing to bring to your attention a serious matter regarding a recent delivery of appliances to, a senior citizen residing in Cleveland, MS from store #1527 1886 Dr Martin Luther King Dr., Greenville, MS. Recently In December of 2024 a senior citizen received her appliances, but unfortunately, the delivery process resulted in significant damage to her flooring. She is understandably distressed by this situation and is requesting that Lowe's take responsibility for the repairs needed to restore her floor. The technicians left the water/plumbing attachment unattached. This resulted in significant flooding to her home damaging her flooring. Please see attached picture. As a senior citizen she began soaking up the water with anything she could grab such as beddings and towels. She regretted not taking pictures of the flooding. I kindly ask that you follow up directly at her. It is important for her to receive prompt assistance regarding this matter, and I believe your team can help resolve it satisfactorily. Thank you for your attention to this issue. I look forward to your prompt response and a resolution that addresses her concerns.

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    Sears Hometown Store - appliances - Updated May 2026

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