We were in the store to update husbands phone. We were helped by Colin (store manager). He was…read moreextremely competent, patient and kind with us. We appreciate his skill and professionalism!

I came into this store and sat for over 20 min. There were two people helping customers but what…read moregot me is the didn't even acknowledge our presence at all.

Well....my old GoPhone was out of date so I had to get a new one at Cellular World (A T & T) the…read morestore in Granbury at 714 E Hwy 377.....as soon as you walk in to this BUSY store you are to sign in and wait to be helped. However.....as soon as I walked in the smartest most adorable young woman named Nichole Tomlin instantly helped me without waiting. I had to get a new phone with the slide out keypad and was totally lost on how to use it since it had been a trillion years since I had gotten a phone that wasn.t old and out-dated. Nichole made me feel right at home there with her fast, courteous service and knowledge of all the phones and their functions and it was no time after I got it home that I was breezing through the guide and learning all the phone's functions like I had owned it for years. It was nice to be helped by such a young professional in that store and she made the entire buying experience as painless as possible. Why cant all persons in retail or sales be as professional and nice and courteous? I will definitely be going back to handle all my phone needs at her store because of her and the way she helped me as a customer. That is something rare in Granbury......thumbs up and five stars for Nichole Tomlin and her staff at the local A T & T store! Bravo!

They don't have near the selection they used to have, and the staff is not friendly at all. When I…read moreasked for an HDMI to VGA cable or adapter, the kid just stared at me, confused. RIP, Radioshack...

Well its Halloween again and Im needing an intercom and fan rig for my Star Wars Stormtrooper…read morehelmet. So I went in to the Granbury RadioShack and when I explained what I needed to Stephanie Elser the clerk in there...she immediately found all the switches, wires, batteries and brackets I needed. Usually, when I mention the white armor get-up I wear...people go "what?" but not her and I was in and out in five minutes. She gets thumbs up and five stars from me for customer service! And they are NOT gonna be one of the stores closing...good!

Cassidy was great help to us and so friendly. We really appreciate her working on my phone to…read morerepair it. Highly recommend this place to anyone.

Purchased a replacement phone for my sister and had them transfer all the information over to the…read morenew phone. Then took other sister in to have her chip transferred from one phone to another. Mark and the girls were fantastic. Very courteous, professional and most helpful and understanding to three elderly women! I don't live in Granbury, but one sister does and if I did I would definitely go back to Mark if help were needed. To the owner, congratulations for having great employees and great service. You do Granbury proud!

Very helpful. Fast repair. Very reasonable. Really nice guy. On Hwy 377 near Grump's hamburgers.read more

I brought in a iPhone 6s Plus to fix a cracked screen and came out with a broken camera. The owner…read moresaid they were not reliable because the parts he removes does not affect the area around the camera. For 6-7 years I haven't had one issue with my camera until I took it there. And they still denied to fix my phone. If I could rate half a star I would. Horrible customer service. Go anywhere but here! Complete waste of time and $125

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.