The staff member, David, was completely unhelpful. He told me I had to call customer service for a…read moresimple billing question, and was unwilling to provide any assistance. When I called customer service in store, I was told "The associate in store is supposed to help you out with that." Absolutely terrible service. I wanted to also upgrade today, but im going to just cancel my ATT account and go to Verizon. Thanks David!

The store is under new management, and I could not be more pleased with the outstanding customer…read moreservice and assistance I received today. I normally dread going into mobile stores to upgrade my phones, but Megan, the new manager at our local AT&T store here in Falcon, and her employees made the process as close to a joy as one can when upgrading a cell phone. My wife had the same experience earlier in the day as well. I was immediately greeted as I walked into the store with a smile, a hello, and told they would be with me as quickly as possible. I worked with Megan to review my current plan, combined two accounts into one, and upgrade. She also helped me save a considerable amount on future billing which other stores never bothered to even try to do! The crew there made ordering the new model of phone I wanted as painless as possible, and I look forward to working with them again. If you had a bad experience in the past, give them a try again.

Staff is rude and dismissive. I was instructed by T‑Mobile to bring my phone into the store for…read moreassistance. Instead of helping, the staff immediately brushed me off and insisted it was an insurance claim -- which was incorrect. My phone was then tossed back into my purse, and I was told to leave. I was understandably upset. I was being ignored, contradicted, and told to do something completely different from what their own corporate team directed me to do. Cody, the manager, clearly doesn't understand company policy, and neither do his employees. My advice to them: learn your policies and actually read the customer notes before dismissing someone. Ironically, when I called customer service afterward, the representative on the phone helped me immediately -- no attitude, no dismissiveness, no misinformation. A formal complaint has already been escalated to management. I hope Cody is prepared to address it.

I switched from Verizon to T-Mobile and have had to visit this store five or six times over the…read morelast two months. It's just a bunch a kids running this place and they are so under-trained and disorganized. It's ridiculous. The T-Mobile cell service is great and usually the phone support is good as well, so it's really disappointing that I have had to deal with these local people on a continuing basis. They've made numerous mistakes on my account and have given me the wrong instructions on numerous occasions. Do yourself a favor and try to find another T-Mobile store besides this one.

Just a comment. I have NO idea of their service. We drove there yesterday to ask a few questions…read more since no one was answering the phone. The store is empty and has an "Available" sign on it. Perhaps they are out of business- there is no sign saying they moved elsewhere. Too bad. It looked like a great store to have things done.

Phenomenal! Completed with a few hours. Needed a screen replacement I had put off. They came…read morehighly recommended.

When the battery on my Android phone refused to hold a charge, I figured it woul be a slam dunk to…read moreget a new battery. After visiting several other places, including the Verizon Store, where they told me it wasn't practical to replace my fading battery (they tried hard to upsell me to get a new phone), a kind person at Batteries+ (where they didn't have a battery to fit my phone) recommended this store. Easy in, easy out with a new battery. This will be my first stop from now on.

Incompetent box swappers, not techs. Need a cracked screen replaced or a new battery, 75% chance…read morethey can handle it. Anything more than that, don't waste your money here. I dropped off two laptops, one with a cracked case and a broken charging port. The other was freezing up and crashing. I got the crashing laptop back in about three days. It lasted about an hour before it began bluescreening again. I took it back. Three weeks later, I get a call saying they still can't fix it, but they need more money to basically take a wild guess. I should have known something was up when they started quoting exorbitant rates, but a massive discount if I just signed up for their insurance program. These guys aren't there to fix your stuff, their primary job is to sell that useless insurance. I ended up paying nearly $200.00 to pick up two laptops in exactly the same condition I left them. They can do simple repairs, but most of their tech expertise is clever illusion.

DON'T go there for computer even though they claim ctr. virus service…read more Their door and website claims open Sunday afternoon but locked up. They don't answer phone calls or messaging. Got my pc after a week with the claim it was fixed, virus was still there! When I returned they refused to refund my $110 so stopped payment. Found another shop that fixed it in 30 minutes. Maybe they are okay with phones, they suck with computers.

Their store hours are wrong. There is a sign saying 'they are short staffed and they will be back…read moretemporarily.' This is wrong. They are not open on any Sunday. I came back two times to get my phone fixed on a Sunday and they were closed. I went to another store and they could not fix my phone because Verizon sent the claim to this store. That store told me they haven't been open for a month on Sundays. I went back on a Tuesday, they were finally open, and just laughed when I explained the run around, they put me through. I had to go home to use my computer to turn off the 'find my iphone' feature and call the store when this was done. When I did this, they were very short, and hung up the phone before I had a chance to ask questions. Like when he said he would call me when the repair was finished, leaving me to wonder how he would call me when he had my phone. Definitely go to another store!!!!

There are 100 phone repair shops, just go to another one. I got my phone fixed here full price,…read moresame week the screen quit working!!!! Told me to bring it in and get it fixed(warranty) NOT! Would not fix it, i guess it was a basic employee watching the store said he wouldnt even touch that model of iPhone 7+???? WOW OKAY!! Not paying another 90$ for a MADE IN CHINA screen! They must have to charge high prices and use low quality screens because of how high there rent is there! SMH go to a different phone store.

I cannot recommend this place. They don't stand behind their work. If you take them a working…read morephone with a cracked screen and you get the phone back, you may not be able to make a call because the phone speaker no longer works or worse, your phone may black out and the camera may be blurry but it won't be their fault at all.

My second iPhone has been shut off for about the last 9 months. I took it to a couple places and…read morethey told me to junk it. This is an iPhone 11 and I barely had it for 2 years. This place was my last resort so I came by and explained to them what the issue was and dropped my phone off. The next day they called me and told me they were able to turn my phone on and now it's been working just like normal. I personally want to thank them for their service and fixing what seemed to be a lost cause. You have to watch some of these places, they tell you your phone can't be repaired or they buy the phone from you and say they will scrap it for its parts but really they know what's wrong and will fix it and keep the phone to resell at another time. That wasn't the case with them here and I look forward to doing business with them in the future if any of my electronics have another malfunction. Extremely professional and courteous!! They try to work with you each and every step of the way so you feel secure.

Talk about good service and communication, Caden and Jamie where very helpful. I got to talk to the…read moreowner and I can tell he is in the business of helping people. Prices reflect the service they provide, let's be honest nothing is cheap now a days. But it is hard finding someone to take care of your personal devices, that's why I don't mind spending the money one a local business.