Terrible service. You pretty much need to do all the work, and yet they charge hundreds or even $1K+ on the service. They are partnered with Fedex and Fedex people have no clue how it works. The brochure they give you does not provide all the steps you need to take, which includes taking all the printed documents to USPS. The info sheet says to print out all the documents and ship via Fedex using the label. They neglect to mention you need to call Rush My Passport to go over the document, and then they tell you you need to print out all your documents and take them to USPS. USPS locations require appointments and they can be weeks out. I'm not sure what the point of their service is.
Save yourself the hassle and just drive to the Department of State passport office in Tucson. Get an appointment. read more