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    Ruoff Mortgage

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    10 months ago

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    Ruoff Mortgage

    Ruoff Mortgage

    (8 reviews)

    If buying a home is an emotional roller coaster, Jan is the person calmly sitting next to you…read moreholding your purse, handing you snacks, and reminding you that you're not actually going to fly off the tracks. From the moment we started the process, Jan was absolutely incredible. Home buying comes with approximately 47 moments where you're convinced you've forgotten something important, 23 moments where you wonder if you're qualified to own property at all, and at least 12 moments where you Google, "Is this normal?" Jan patiently guided us through every single one. She explained things before we even knew we needed them explained. She answered every question, no matter how small. She kept us informed, reassured, and sane during a process that seems specifically designed to test the limits of human anxiety. At one point, I trusted Jan more than I trusted myself. Need another document? Jan already knew. Have a question? Jan already answered it. Feeling stressed? Jan somehow sensed it through the internet and was already sending reassurance. What makes Jan so special isn't just her knowledge. It's how much she genuinely cares. We never felt like a transaction or another file on her desk. We felt supported, encouraged, and genuinely cared for every step of the way. By closing day, it felt less like we were saying goodbye to our loan officer and more like we were saying goodbye to the world's most patient friend. If you're buying a home, do yourself a favor and call Jan. She'll guide you through the process, calm your nerves, answer your questions, and somehow make a stack of mortgage paperwork feel less terrifying. We got a house, but honestly, one of the best things we gained from the experience was getting to work with Jan.

    Very professional company, but I can only give a three star review as Patrick G. ran figured my…read moreincome and came up with a 45% debt ratio, the lender they gave the loan to, Deephaven ended up with a 53% debt ratio, so I had to go from a Conventional to a DSCR with a crappy rate. Like I said he tried hard to get it approved conventional, but did not come through with it.

    Diamond Residential Mortgage Corporation - Equal Housing Opportunity Lender

    Diamond Residential Mortgage Corporation

    (4 reviews)

    Our Realtor, Kate Ross, recommended a couple options for mortgage companies and we went with Ryan…read moreEberhardt at Diamond Mortgage. Ryan was professional, thorough and an absolute pleasure to work with. We were 1st time home buyers so needless to say we had a lot of questions. He was able to lay out our options in a way that was easy to understand and then help us with what made the most sense for our situation. Ryan and his Production Manager, Jennifer Rayner, were always quick to respond to our E-mails and phone calls. Ryan also came to the closing so he really was with us from the beginning to the end. We felt like we really had an awesome team of experts looking out for us and guiding us along this complicated (and stressful) path. We are so happy we went with Diamond Mortgage and I will refer everyone to them.

    I was encouraged by a friend to try diamond residential mortgage group, and at first I was…read moreimpressed by the attention we got from the "expert" we were working with. But now I try to teach out to her and have attempted to email her 5 times in the past 2.5 weeks and called the office, only to be directed to her voice mail box. I left a message there as well, but still, just radio silence. I've heard back from the company and am hoping that we can get this thing rolling. The woman we're working with is kind, but very busy, so hopefully we get the time we need to start this process. I will update me once I've actually met with this company, but at least I've gotten a call back now...

    Ruoff Mortgage - mortgagelenders - Updated August 2026

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