If buying a home is an emotional roller coaster, Jan is the person calmly sitting next to you holding your purse, handing you snacks, and reminding you that you're not actually going to fly off the tracks.
From the moment we started the process, Jan was absolutely incredible. Home buying comes with approximately 47 moments where you're convinced you've forgotten something important, 23 moments where you wonder if you're qualified to own property at all, and at least 12 moments where you Google, "Is this normal?"
Jan patiently guided us through every single one.
She explained things before we even knew we needed them explained. She answered every question, no matter how small. She kept us informed, reassured, and sane during a process that seems specifically designed to test the limits of human anxiety.
At one point, I trusted Jan more than I trusted myself.
Need another document? Jan already knew.
Have a question? Jan already answered it.
Feeling stressed? Jan somehow sensed it through the internet and was already sending reassurance.
What makes Jan so special isn't just her knowledge. It's how much she genuinely cares. We never felt like a transaction or another file on her desk. We felt supported, encouraged, and genuinely cared for every step of the way.
By closing day, it felt less like we were saying goodbye to our loan officer and more like we were saying goodbye to the world's most patient friend.
If you're buying a home, do yourself a favor and call Jan. She'll guide you through the process, calm your nerves, answer your questions, and somehow make a stack of mortgage paperwork feel less terrifying.
We got a house, but honestly, one of the best things we gained from the experience was getting to work with Jan. read more
