This place looks like bargain city from the outside and even more so on the inside. If you are…read morelooking for any sportswear then this place needs to be on your list. They have all the top brands of sports wear, trainers, training tops, jackets etc and it is a complete jumble sale.... I guess it is a very competitive market place these days and by the looks of things these guy's are the cheapest. It is complete madness in the store as it gets loads of people clambering to pick up a bargain but for 10 minutes of hell it might just be worth it.

SportsDirect in swansea is one of the worst sports shop i have ever been to. The customer service…read morewas dismal, the staff were inexperienced and the store was dark and depressing. I went there a few days ago to buy a pair of football boots for my son's birthday. I walked in and saw a complete mass of clothes all squeezed on rails, looked like a stock room. Could just about push my small pram through there, how on earth could a person in a wheelchair get in there?!. Took 10 minutes to find a member of staff to tell me where the boots were(basement), another 10 minutes to find the lift (was misdirected and ended up having to circle around the whole ground floor again!)and another 10 minutes to find anyone in the basement to help me. I'm not an expert on football boots, i knew what type of pitch he played on and trusted that i would get the best advice. Got home, showed my husband and dad first and they came up with the same answer - they're the wrong ones!. Next day, went back for a refund and told that they now only offer exchanges or gift vouchers. First time i was told this! The manager came and finger pointed at the company's latest new policy on returns and exchanges (which now only applies in store not online), printed on a small scrappy piece of paper and sellotaped on the desk! She looked confused as to why i had not seen it before? maybe it was because it was so small even a pair of socks would have covered it, never mind a shoe box! or maybe the lady didn't explain or finger point at it before i handed over my card?! A simple clear sign up on the wall behind the desk, like most shops, would have got my attention and made me fully aware of the company's new policy before i bought the boots. Will never go there again, it was a complete joke.

I first came across Snow & Rock many years ago a ski show in Earl's Court where I purchased my…read morefirst pair of ski boots from them. Since then I've returned many times for skiing related purchases. Skiing isn't a cheap shop and indeed Snow & Rock aren't a cheap ski shop so be prepared for some credit card pain when you shop here. I tend to buy my more specialist items like ski boots, skis and goggles from here as I feel quality in these areas is worth some extra money for good advice and good fitting. After all, these items tend to last me years, so it's worth getting quality which will last I've now skied long enough to know when I've getting good advice or if someone is trying to blag. The advice here is generally solid. I like their custom footbed service where they will mould the soles of your boots to fit your feet exactly. Having a pair of perfectly fitting and comfortable ski boots is vital to an enjoyable ski holiday and these are well worth the investment. Snow & Rock will also adjust boots after purchase for up to a year after purchase. As usual, hit the shop for bargains at the end of ski seasons. The clothing is expensive here and I tend to go elsewhere for less trendy but more affordable gear - I can't bear to spend that amount of money on something I've only going to wear 1 or 2 weeks a year

I don't think anyone in London is going to understand the following reference, but visiting…read moreAmericans might. Snow & Rock is REI. Just smaller and more expensive. They had a decent selection of outdoor gear and more sports oriented gear than I expected. If you need adventuring or outdoor gear I'd come check this place out.

So my little 3 year old has been begging for a scooter. Not just any scooter but the mini micro 3…read morewheeled jobby that you see all preschoolers riding around London on. These suckers aren't cheap so that is what has held me back. However after weeks of him begging and since we are on foot 98% of the time I figured what the hell. The local toy store was out of stock. We were on a bus going to the huge mall in Shepards Bush when out the window I saw London Joggers. I figured if any place had these things they sure looked like they would. So after the mall we stopped in. Not only did they carry what I wanted. They had tons to choose from, and scooters in all sorts of colors shapes and sizes. They even had a horn for the thing which I promptly bought only to later deeply regret. A 3 year old with a clown horn? Not my brightest moment ever if you know what I mean. Anyway, the scooter is a hit, the staff was super friendly, helpful and nice and it was even a pound or two cheaper than the toy store.

Very unfriendly and unhelpful staffpoor service. Its a shame as all it would have taken was a…read more'hello' and a smile, not a 'bear with me' and grumpy, unhelpful attitude, lots of huffing and puffing and sighing involved. Not sure why these types of personalities are hired in the customer service realm! I had to pay before the service was carried out, which I've never had to do before. I had my wheel changed and they didn't bother to recalibrate the brakes, so when I cycled home I almost had an accident. I had asked whether they checked it was ok when I picked it up (politely) and all I got was 'OF COURSE ITS FINE' practically yelled at me. don't bother with this place!

Located in the West 12 (W12) centre, this JD Sports branch, is one of the few stores left which…read morestill appears to retain the old branding of JD Sports, which obviously confuses me with it being many years since the store changed its branding, and logo - not only this it also appears to follow their old-fashioned, run down, old store concept. It is their "Shepherds Bush" branch and considering they have a bigger, better and newer branch across the way in Westfield London, I can't help justify the need for this branch, sadly I feel it is only useful to pick up orders for the local communities from online without having to go into Westfield London White City, which is Europe's biggest shopping mall. The store its-self had a limited selection, most of the product range felt like it hadn't been updated in a while, they did have a nice selection of some items but it seemed they just had a selection of hideous colours, to the point it felt like a quiet, run-down outlet store. The staff member in the store who was around the entrance did greet me but it felt like she was just shocked to finally see a customer, rather than being helpful and friendly. A small store perhaps can even lead to an interesting debate on if it is even needed, especially in its current state and location so sadly it is in need of not only desperate refurbishment and change but a one-star rating.

Let's just say: bad things happen when Ellis Brigham has a sale. I discover Inov-8 trail running…read moreshoes. My husband discovers Tilly safari hats with lifetime warranties. We end up with Arcteryx ski gear. Ellis Brigham is generally a black hole that hoovers up our money. This location is quite a bit smaller than the one in Covent Garden, but it lies within the one-block strip of outdoor sporting good stores right in the middle of High Street Kensington. Yay, comparison shopping! The other plus being that off-season ski gear sales don't get picked over quite as quickly. Do beware the breeders and their spawn, though. Getting hit in the lower extremities by a pram or scooter or a running tot not watching where they're going is a distinct possibility.

This store is going downhill with all the local competion Snow Rock, Altimus even Katmadhu these…read moreguys have to step up expensive and not helpful went in to buy ski wear but ended up being most of my stuff in Altimus much better store.

I asked the staff to help me with something and I got told to bother someone else,I even got…read moreignored and when they finally got my item from the back they tossed it onto the bench. one of the worst experiences ive had. would not recommend.

Unbearably hot upstairs and long line to pay because only one till was open. Staff don't seem happy…read moreeither. In short a really unpleasant shopping experience.

My partner ordered a wheelchair for me. It took a week to get here, with delays. Upon arrival the…read morechair had the following issues: 1) The rear anti-tip castors were broken off 2) The chair pulled/leaned to the right - causing the chair to pull to the right 3) There was negligible traction on the wheelchair - thus is slipped on ANY kind of ramp, uncontrollably 4) Static build up - if I touched someone, or elevator buttons, railings, etc - ZAP! A couple of seconds resulted in a BIG buildup - it was very painful 5) The controller was horrifically unresponsive We shipped it back, the company stopped responding for days. They claimed a week later we'd have a refund issued - it has STILL not been issued. So to sum up: They don't adequately test their wheelchairs, clearly. They are slow to get products to you. Their customer service is basically NON-EXISTENT. They lie, and delay when it comes to refunds. AVOID THEM LIKE THE PLAGUE THEY ARE. THEY ARE A DANGER TO THOSE WHO NEED MEDICAL AIDS.

As with the others, I can confirm this company is a sham. I ordered their OUTDOOR Sauna and I…read moredoubt it would even last indoors. The wood panelling all around is GLUED. We had it under an awning anyway, but within one week it started falling apart, all the wood buckled and came off and the door swelled so it cannot be opened. It is 100% unused. Meanwhile, they do not provide a phone number to discuss and their answer was simply to read the fine print where it says "Although it is an outdoor sauna and withstands non-extreme ambient temperatures, it is recommended to protect it from the rain." I am located in Spain, we have very little rain and it started falling apart the first week. They refuse to refund or assist. I would NEVER buy anything from this company, especially the supposed OUTDOOR shower that looks like it was glued together by a 5 year old. TERRIBLE COMPANY.

Blacks was a place for leisure,it offered Tents, sleeping bags, clothing and footwear.This shop was…read morebig and offered many brands and many choices.The staff here also very knowledgable and could help the customer a lot.The price was higher than internet or some small shops.Still very much worth a look for this quality outdoor expert shop.

Had such a great experience purchasing a shoe from Gotham! They had exactly what I needed. Gotham,…read morethank you for being so helpful! Purchased: On Cloud 5

From the owner: Altimus specialise in outdoor clothing, and equipment for skiing, snowboarding, hiking, camping and…read morerunning!