Jenny Maurer is the worst dog walking business owner STAY AWAY!!!!
I had to call POLICE to get my keys back because she quit without mutual agreement, and didn't return them immediately. That was the worst nightmare.
Employees just have to do whatever she tells them to do so they are HORRIBLE, and they are not experienced enough to handle all kinds of dogs. They show up late, break things in house, can't do math so you'll get charged twice, also they don't walk dogs 30 min all the time.
I tell you my experience so you can avoid bad dog walkers like Jenny Maurer.
After First email, she emailed me back 2-3 days later( too late), set up an app for meet & greet, she cancels and reschedules because her family is visiting her( family is first, yea right)
The meet and greet was really short (less than 10 min), only Jenny showed up and told me either she or the other dog walker will walk my dog. I told her my dog is not "a happy go lucky dog" and needs time to warm up with new ppl and she understood the situation. She also told me it's fine to pay her in check.
I called her to give her my keys- no answer- left a VM- never heard from her.
A few months later, I needed to get a dog walker seriously because of my work schedule. I emailed her to see if she's still in business, she replied to me a few weeks later.
By this time, I wasn't sure this was the right choice but she was the cheapest I could find in my neighborhood ( bad mistake!!) so I went to her house to drop off my keys, The service started. They have two complicated payment methods.
#1 punch card; you can buy 10 walks and get one free for $150 dog walker checks a box , puts the date and signs. ( if you have a substitute dog walker they always mess up and can not do math, you might get charged double)
#2 weekly payment 30 min / day 5 days a week for $65
I chose to use both and I paid in check. But she always tried to find a way to charge me more and that irritated me.
The first dog walker was Lindsay.
She couldn't handle my dog well and my dog hated her. She showed up late 4 times and the last one, she didn't even text me back or called me to let me know she was running late. I told Jenny to change the dog walker, she apologized and offered me one free walk.
Second dog walker was Christian. He actually handle my dog much better than Lindsay and my dog liked him.
He stepped on a food plate and broke it, but never mentioned it though.
One time, he didn't walk my dog 30 min fully and came home early( I always check the camera and that was about 20 min) and another day he came back within 8 min because it was raining. I didn't think that was enough at all.
After that Christian took a check and the unfinished punch card and charged me twice.
I was so upset and called Jenny, for the first time she told me she doesn't like to receive checks, it's fair to walk my dog 10 min on a rainy day.
she backfired me and suddenly quit. said "I'm not gonna walk your dog tomorrow" , "I don't do anything wrong your dog is just mean" even though I told her I have work and She can't do such an irresponsible thing to me as a professional dog walker. I thought that was a joke but she literally didn't sent a dog walker to my house. She does her best to fuck you up and makes up "fucked up POLICIES " that totally don't make sense. And sent me a fake email says she needed to terminate the service due to "outlined procedure" she told me I signed a "contract" which doesn't exist.
SHE LIES A LOT and make up things. she is a full of shit. I had to call police to get the keys back because of safety reasons.
Two police officers came to my house and offered to help me. I knew where she lives but I didn't know her apt number. They told me to call her and other dog walkers to figure it out so they can go to her house and pick up keys for me but no answer. They also advised me to file a claim at BBB and write a review on Yelp.
She told me not returning keys is not a big deal and told me to "FUCKING make a copy" didn't even pay for the copies of keys and said she doesn't have to because she paid for shipping keys back to my house (FULL OF SHIT) even though I told her not to ship them and return the keys in person immediately. It took her at least 3 weeks to return the keys and didn't tell me tracking number until 2 weeks later I had to go to Fedex ship center which is far away & that was a 2 hour round trip.
She is a total bitch she did something she shouldn't do to her client and still thinks she didn't do anything wrong.
Now I'm happy with my new dog walker who's more responsible and handles my dog better for cheaper price. That's actually the best thing out of this.
Conclusion, she should not do dog walking business anymore. I wish there was regulations, licensing or fine. So we can avoid bad dog walkers like her.
Jenny does whatever she wants and we just become victims. We shouldn't let it happen anymore. read more
