The reason for only two stars I'll come to in a minute:
A visit to the Rumpy today was a revelation. We had a delightful waitress who served us excellent food -- very good vallue for money. We both enjoyed it.
We also had an interesting chat with another employee about the music - piped from Kiss FM .. not exactly suitable given the demographic of the customers; it was good natured and interesting.
However, the background to the two-star rating comes from our encounter with the younger (male) employee who was at the paying-in section near the door. He showed an absolutely appalling lack of manners, chatting away on his mobile phone and taking in money, one-handed. He called female customers 'Darlin'' as though he had an entitlement, but offered no eye-contact, treating customers as though they weren't really there.
He was utterly charmless, and displayed a truly out-of-control aggression when he was asked not to use that manner of address. His bad-tempered reaction led me to also mention his rudeness using the phone instead of giving customers his attention. He 'went ballistic' I think the phrase is, and you could see the whites of his eyes turn red! He said he would say what he liked and that he was a cockney..... impossible as he wasn't even born in this country and his accent of origin was very obvious. He began repeating 'Darlin darlin darlin -- as if to provoke and we wondered if he would become physical.. I even activated my mobile phone in my pocket ready to film this deeply unpleasant young man if he had. As it is, I have an aural recording of what took place.
I notice another review which says it is 'friendly'.. Indeed it is, but not by this repugnant individual. He was an exception. A young man who has a lot to learn because he has no idea how to conduct himself. He has anger issues which need to be dealt with. Perhaps an older employee could take him aside?
What a shame that we can't give The Rumpy a higher rating.
Tip: Deal with this person as he lets the place down. It's also safer as a rule to use the more polite forms of address rather than a poorly-understood form which they may have heard in the street. Those informal names don't always apply accross the board. read more
