First off, despite it being the only grocery store in Mitchell, IN, there are plenty of options within driving distance in neighboring towns. So 5 starts is not giving because of lack of other choices.
Second, the employees in this liston are by far an awesome bunch of people. I've worked customer service enough over the years to know it's too easy to just not care and barely do the bare minimum and the majority of those who work here are far from that - I'm referring to 99.5% of the employees.
Third, too often you see managers so afraid to do what is right or stand up for their customers and employees because someone might get riled up and demand they are right. These managers take care of their customers abs their employees. That's not to say that if there was a problem, they wouldn't do all they could to remedy it, but they will not allow customers or employees to be mistreated or put at risk due to entitled people throwing what amounts to a tantrum to get their way.
And finally, I have a special needs child and knowing that she's treated with respect and care whenever we go in is a blessing in so many ways. Too often we're treated like we've brought a circus freak into public or must be horrible parents because our child doesn't confirm to what they believe the perfect child is. read more