We found Rule 4 in the Super Pages and walked into the location "cold" - no appointment and had no idea what we were walking into - we just intended to collect information. We were immediately ushered into a conference room where gentlemen from the building arm and the architectural arm sat down with us to find out what we needed. After a thorough discussion, they told us Don Moran was the "small jobs" (our jobs didn't seem small to us, but in the larger scheme of things, we understood why it did to them) supervisor and would be in touch. We were impressed with their time but didn't really believe we'd hear anything.
Within a couple of hours, Don called, and our lives changed irrevocably and for the better. He arrived when he said he would, listened carefully and looked at our major renovations through the eyes of an expert and found things we hadn't noticed. He measured, estimated and within a week, we had accepted the estimates and had a contract and a schedule that met OUR needs and OUR timeframe. Once the work began, it was done with what we've come to know as Rule 4's typical behavior - on-time, on budget and on schedule with
excellent results. Phase I took 6 days and Phase II took 4 days. We got 2 weeks in between to unpack the downstairs and pack up the upstairs - our request. In ten working days, we had our roof and siding repaired, deck and deck furniture stained, the outside power-washed, every wall painted, every ceiling re-blown, every floor recovered, new kitchen countertops installed including a new sink and disposal, new plumbing for all three toilets, two tub/showers re-grouted and re-sealed, all windows cleaned of dirt and mold, windows re-caulked and painted on the outside and inside, all outdoor trim and the front door painted, the porch pole replaced, new coach lights by door and garage, and innumerable small repairs made (leaky faucets leak no
more, a light over the soaking tub that has been off for years is back on, a new sill for a window that leaked and leaks no more, new door stops, new front door hardware and the door fits again, a new lighted doorbell, etc.).
We told Don our budget and he made everything fit. He provided sound advice on our selections for paint and flooring, always making sure we were happy with the choices. His integrity, honesty, sense of humor and knowledge of all aspects of the work were invaluable. We knew nothing and had to place total trust in him. We were not disappointed. The workers were friendly, considerate, helped with jobs beyond their scope (helped us move some furniture upstairs to downstairs that we couldn't move ourselves) and were absolutely skilled and trustworthy. And in every place I look, I see extras that Don noticed and provided - the sink 2 inches deeper than the one it
replaced, the doorstops purchased to match the new front door hardware - on and on. His eye for detail and his commitment to our satisfaction exceeded all expectations.
I have an insufficient vocabulary to adequately describe our experience or Rule 4's (Don's) performance - stellar, outstanding, painless, thorough, economical.... It barely begins to describe the experience. I was terrified to start down this road and now, barely 3 months after starting to think about it, I'm sitting in what amounts to a completely new home, no longer worrying about leaks whenever it rains, admiring and enjoying my beautiful deck, and proud to have people come to my home after years of avoiding company. And it took Rule 4 only ten working days to accomplish it all - who are these people anyway??? My super heroes for sure!
Thank you, Rule 4 - and many MANY kudos and thanks to Don Moran who, for us, IS Rule 4!!! read more
