1. Rule Dentistry

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    Gurnee, IL

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    Rule Dentistry

    5.0 (2 reviews)
    Closed • 8:30 am - 5:00 pm

    Services - Rule Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Rule Dentistry Photos

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    5
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    2 years ago

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    5 years ago

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    Grand Dentistry

    Grand Dentistry

    2.3(23 reviews)
    1.6 mi

    Rude Person-receptionist. Called to ask two questions-…read morewhich I kindly expressed at the beginning of my phone call. I wanted my son to be seen for a chipped tooth. I know my insurance and how it works. (Patient has to be on their roster prior too). Told me I was misleading with in my statements to her. Said I would have to call back to make an appointment after the 5th. (I'm literally on the phone with you). (REALLY!!!) Didn't even offer any appointments to me. Said they would be training people. ( What does that have to do with me requesting an appointment) As the conversation progressed I asked those two questions again. Told me that even if my insurance sent the request in I wouldn't be able to get an appointment till the end of January. ---- Please hire people who know how to listen and ask questions. Never tell the customer what your practice is doing (Training). And NEVER insult the customer. My family will be going elsewhere. Cannot stand rude people Thanks for NO HELP!!!! (the end)

    I have tried for almost a month to be scheduled since having to find a new dentist that accepts…read moreMedicare. First the receptionist, quite rude from the get go and was clearly disgusted when I indicated that my dental coverage was HMO, said I need my insurance to fax proof of eligibility PLUS call to add me to their roster, which is done once a month of which I had already missed this month so couldn't get in until Sept. It's early July when I started everything, plus I have early stage of periodontal disease so time is critical for me to be seen. I'm only needing to find a new dentist in my list of in network providers because my current dental office doesn't accept my new plan. I just currently went on Medicare. So I called my dental plan, they got me added to this roster and special approval to be included on this month's roster. I called to make the appointment and was told they never received a fax of eligibility. Who faxes these days?? It's the 21st century people!! So I again called my insurance who generously contacted this Grand Dentistry and was very rudely told "she wasn't going to do that, she wasn't going to go out of her way" when asked her to reach out to my insurance provider for this information the dental office claims is needed to make me a patient of theirs. I laughed with the insurance representative as I had this same rude treatment from this dental office and was happy to hear it wasn't just me. This office receptionist just lost this dental office my business as a possible patient, who has always paid my bills on site and never missed an appointment. VERY POOR customer service and also obviously predudice toward HMO patients. As if I'm as fault of what plan I'm provided through Medicare. DO NOT GO HERE!!!

    Delany Dental Care

    Delany Dental Care

    4.4(19 reviews)
    3.0 mi

    Wow! The staff at Delaney were absolutely amazing. I took my mother in for a consultation, which…read moreincluded a comprehensive exam with full-mouth X-rays. From the moment we arrived, everyone was knowledgeable, professional, and genuinely caring. From Jake, Kelly, the, office manager, and Doctor Amidei were all wonderful people who made us feel comfortable and well cared for. Their compassion and attention to detail were truly exceptional. I was so impressed with the experience that I'm considering switching to Delaney as my own dentist. If you have dental anxiety or a fear of going to the dentist, I highly recommend this office. Their kindness, patience, and compassionate care will help put you at ease.

    After going to this place for years I have to say their costumer service mainly front desk people…read morehave declined. When you ask for a quote make sure to get a physical copy and be ready to be charged an extra significant amount of money AFTER YOUR TREATMENT surprise that they won't tell you about . Not only that they will screw up your appointment again back to the front desk communication issues. I think it's time for you Delany dental care to change your front desk staff and it's time for our family to find a new dentist. Very disappointing given how much money we have spend over the years. Seems like ALL they care about is money! lack of communication and mistakes of their front desk staff is none of Delany concern. To add on top of it your billing department is no help either! What a shame!

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    Delany Dental Care
    Delany Dental Care
    Delany Dental Care

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    Aspen Dental - Gurnee, IL

    Aspen Dental - Gurnee, IL

    1.8(40 reviews)
    1.5 mi
    Available by appointment
    Emergency services

    Brought my dentures in to get a tooth replaced, they handed me my "finished" dentures, there were…read morevisible holes around where the gums and tooth meet, i could have fit the tip of a pen in them, which would have caught anything I tried eating in them. Refused to take them in that condition, so they tried repairing again, and brought them back with white staining all around the tooth she replaced, so it looked like I had stuff on my gums. Refused again, and then was informed "that their usual tech is on vacation and this is a temp tech thats been doing the repairs, and that if this time doesn't work, they will have me go to antioch location to have them fix it." This is a garbage way to run a business. If this wasn't covered under my warranty, id be even more upset. Hopefully they dont mess up the whole upper. Quality is horrible.

    I should have paid attention to the negative reviews. This experience was a complete and total…read morenightmare. I went in last year to get the remainder of my teeth, pulled and full dentures. They pulled teeth, but there were many bits (spicules) of teeth still in my gum that had to work their way out, one of which did not and has left me in a ton of pain when I try to chew, not sure why they don't do a better job suctioning up the broken pieces. I've never experienced this with any other dentist, move onto the dentures. The first set literally took a left turn in my mouth, and then the second set wouldn't fit at all so I had them make a lower to match my already existing upper and unfortunately because I've still got pieces of tooth in my gum. It's excruciatingly painful to eat. 4500 bucks later...... do yourself a favor read the reviews, and go somewhere else.

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    Aspen Dental - Gurnee, IL
    Aspen Dental - Gurnee, IL
    Aspen Dental - Gurnee, IL

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    Rule Dentistry - generaldentistry - Updated October 2026

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