Went there Saturday late in the afternoon. Had a wonderful…read moreexperience staff was friendly and very helpful, they even gave me suggestions. The selection was limited in the store but they gave me help for ordering online. "Mary"

What a big disappointment. This was the first time at this location and I was really hoping to…read morefind something nice , but I did not. The prices are a bit pricey. And they don't well at least I didn't notice any dressy wear. Out all the places I went to I would've that once I got to this store this would be my gold mine and I wouldn't have to go anywhere else. Nope I was fooled big time.

Great women's clothing boutique with a wide range of styles - my daughter and I can both shop…read morethere! The selection is different than the same brands you see in departments stores and major online retailers. 4 stars vs 5 because the two times I've been in there the salesperson was a tad aggressive in making suggestions for me.

This is a lovely little shop in Richmond where I found some unique, high-quality jewelry and…read moreclothing. I'm always pleased to find a shop that doesn't try to appeal to adult women of only a certain age range (teens, retirees, etc). In many boutiques, I sometimes feel like Goldilocks. Some stores have clothing that is too youthful. Some stores have clothing that is too mature. Well, this one is just right.

I was in the area and didn't feel like driving all the way to Carytown for a thrift experience,…read morelooked up places nearby and this place came up! I started looking at the racks outside and felt very hopeful after looking at the prices. The store is very organized in my opinion. As a midsize, borderline plus size girl, it was really easy to find clothes that actually fit. The dressing rooms were convenient, the selection is good quality and I love the brands they have, the pricing really isn't that bad. It's a curated selection of what's fashionable without breaking the bank. I'm glad there's one in Richmond, I'm glad there's one in Virginia Beach! More on that later though on their actual business page lol

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

Went in here to find some decor for an interior space K was tasked with decorating and I found a…read morefew things with no problem however upon checkout the cashier for some reason did not want to provide any plastic bags for my things I had purchased. I had to ask her several times and she said they did not have bags to fit what I bought. Mind you I only bought 1 large picture which I had not planned on bagging. Needless to say, she ended up bagging all of my item except for the chair & large picture I purchased. On the way out the door she stopped and asked me if I had paid for the chair lol. I told her I had picked up the bottom for her to scan so I assumed I did, she apologized after looking at my receipt to confirm. She needed a nap I think because she was really out of sorts.

Good selection of clothing ( mens) and I found my sizes too. The prices are fair but I found items…read moreI liked without price tags. I'll go back when I'm looking for new clothes to buy.

The staff here are awesome! They're down to earth, friendly, and fun. The location is also very…read moreconvenient to the highway. I'm excited to see them serve this Chester area in addition to the other areas around Richmond and beyond. Solid company.

Kid to kid is great place to visit if you're in need of some good clothes for your little ones. The…read morestore is very well organized! With the store being so well organized it made shopping there a breeze. Not only do they have clothes but they have toys, books, and a whole wall filled with baby gear! The only downside is if you plan to sell to Kid to Kid, they are only paying in store credit. Other than that it's a wonderful store.

I love Catos in Chester, VA ; the main reasons are the employees speak, very well mannered, greet…read moreyou and smile. I have shopped at Catos ( about 20 + years ) rotating between Chester and Colonial Heights , VA I love the clothes. It's my favorite place to go to. I prefer the Chester location because of the friendly environment. They are just so friendly and vibrant. You just want to stay in the store a few hours. They come and check on you and asking do you need help, or if your arms are full they ask to take your clothes up front I despise the Catos in Col Hgts. Sorry to put it on this review; I tried to give them their own but it wouldn't go through. They never speak or greet you in any way. I have been in to the store about 30 x last year and no one said one word, until I went to pay then two of them had the audacity to ask did I find everything I needed. Huuuuhhhh, what ? Why wasn't this address earlier by opening your mouth up and speaking. It is so rude. The customer service is 0. If you do not want to be around the public go get an in home job. Courtesy goes a long way. The clothes are fabulous. But, I am not going to buy from you and I am being ignored the whole time ; until I am ready to purchased. This is not my first review. I have come on this forum a lot about that place. Respect is a powerful word. I am truly irritated. Well you all can learn from your sister company ( Catos in Chester, VA ) is genuine in every aspect.

I love that they carry a variety of sizes! They separate the…read morestore XS to plus size. You don't have to dig through racks to find your size. You just go to the section you need! The store is clean and very organized! The one thing that upset me was that as I was buying a jewelry set (Necklace with ratings and a matching bracelet. Only one left too!) we noticed the bracelet was missing. They allowed me to purchase it, but didn't offer a small discount on it. I've had several stores in the past take a couple dollars off. I'm not letting it stop me from shopping there! Still a nice place!

Did not say my order that was paid in full would be refund if I did not pick up on assigned day the…read moremanager could not be be bothered to help locate the refunded merchandise. Really piss poor service. Do I need to buy here NO and this makes it harder to want to. Especially when this store closes at 7pm.

This is my favorite Carter's location, the staff is always friendly and helpful. I came in here on…read moreSaturday, 8 days before Christmas looking for matching family PJs so we can take cheesy family photos on Christmas morning. I wasn't expecting to find any, given that it's almost Christmas, Charlotte the sales associate was able to find the sizes we were looking for in the back and help me with a return. She went above and beyond. I will be shopping exclusively here from now on for my toddlers clothes.

I love this store! There have been times when I was just poking around in here, just checking…read morethings out and the employees have always been kind and not very pushy. There have been other times when I was looking for an outfit for a specific event and the employees couldn't have been kinder...running back and forth pulling things off racks to help me put together the perfect outfit. This is a pretty quiet store and the vibe is great.

There are a few WHBM locations in Richmond. I think I like this location a little better than the…read moreone in Short Pump, mostly because it's a little quieter. Large crowds overwhelm me and here I can shop at a relaxed pace. The manager was very helpful and friendly during check out. We even discussed my previous application to WHBM and she asked if she could look me up in the system since they were hiring. It's nice to see a manager that wants to hire from it's target customer base.