I just called Rugged Radio, I am trying to hook up and older Motorola CP200 radio to a race car helmet with push to talk and quick connect. I called Rugged. Reid answered on the first ring and knew what I was taking about and what I needed. He emailed me a link with the parts I needed in less than 2 minutes. Excellent customer service !!! Thank You Rugged Radio and Reid read more

Rugged Radios - The Sales person who helped me - Auto Parts & Supplies Near Me - Arroyo Grande, California

It has been awesome working with Rugged Radios for the last few years. There products have been outstanding and has assisted in my two championship at Irwindale Speedway. Their radios and equipment are durable, clear communication, and easy to use. Thanks to everyone at Rugged Radios for the great support and quality products. read more

Rugged Radios - Auto Parts & Supplies Near Me - Arroyo Grande, California

Been buying rugged for years. Bought another 2 place set for my sandcar at the expo. They programmed my channels for free and gave me a smoking deal l, arrived 3 days later. You can't do it any better! Thanks guys! read more

I have 3 PCI radios in cars. I was hesitant but bought a rugged system for a mavrick R with a remote intercom and their radio. Wow! So much easier to install. Everything is labeled, fused and terminated. But it gets better. It just works. No drama but it sounds better than my other cars. Yea, too many cars, but the rugged radio- take the chance. It seems PCI is living on their rep while rugged is leading now. read more

I'm not one to typically leave reviews on Facebook, Yelp, Google, etc, but in this case I felt it was necessary to do so. I have a full Rugged setup in my Can Am including intercom and radio. While out in Glamis over the Thanksgiving weekend, I went to the Rugged booth with a few concerns I had. 1) My screen is so dim it is barely visible. I have to use my cell phone and zoom it to be able to determine what is being displayed. When I asked the tech about it, his answer was "the screens do go bad, but there is no way to replace it or fix it". 2) I can BARELY hear any transmissions over the radio, despite the volume being maxed out, headset volume maxed out, and trying all squelch settings. When I asked the tech about it, his answer was absolutely appalling. "It could be a million different things. This radio was discontinued at least 4 years ago." Yup, thats it! ZERO attempt to provide support, ZERO attempt to stand behind their product, ZERO attempt to do anything for their customer. What did they do? Offer me $120 credit towards a trade-in on a new model. WHY would I want to spend MORE money with a company who doesn't stand behind their products? 3) I needed a specific frequency programmed into my radio. While Rugged was able to do this, they charged $25 to do so. Yes, you read that right, TWENTY FIVE dollars to program a single channel. I spent the holiday weekend with about half a dozen PCI customers, and they all had the frequency programmed for FREE. Additionally, PCI was willing to program my radio, ALSO FOR FREE, but unfortunately didn't have the cable with them at that particular time. I've done a lot of business transactions over the past four years, building two separate Can Ams, and this is by far the worst experience I've ever had. As a result, anytime anyone asks about comms on our local, regional, and national SXS pages, I will be very vocal about my poor experience. read more

Greg, Steve, Lance & the tech boys were awesome! We brought our CanAm in for diagnosis & they worked their BUTTS off to help us! Such GREAT customer service! I'm a FOREVER fan! Thank you again, Greg! Your company & values are the best! read more

i have a 45 watt unit and intercom in my Can am and both kiddos in moto kits which all perform flawlessly. This year i will be adding 45watt radios to my Jeep and RV. Customer service sells, these guys are great. read more

I purchased close to 4K in products from Rugged Radios. The help I received from Jaden was nothing short of amazing. Outstanding customer service and knowledge. I highly recommend this company and working with Jaden. He made my experience unforgettable and I will send all my friends and family to this company and Jaden. Thanks Team Rugged Radios can't wait for my Pro R Ultimate to arrive to try it all out. read more

This was my first time dealing with Rugged Radios and I needed to make a big purchase. Natalie was knowledgeable and patient as i had a lot of questions. One of the things I was most impressed with was their shipping. The items arrived the next day and everything was packaged and boxed appropriately. I have not yet installed the items as I hope to do it this coming weekend. Thanks for the Stickers. read more

Great customer service. They really know how to take care of there customers. Shout out to Robert on the phone and joe the sales manager for getting me a good deal on my radios. 10/10 recommend to anyone in the market for radios read more

I purchased 2 of the GMR2 GMRS radios. I was led to believe that the GMR2 would be capable of GMRS standards of above 2 watts. With all the marketing surrounding these radios, one could assume with GMRS in the name that the radio would be capable of that classification of above 2 watts. Unfortunately, that is not the case. There is an insane amount of verbiage toward the GMRS standard with no specification on wattage for the GMR2. I ended up purchasing the radio on the belief that the radio would be able to at least reach 5 watts like other GMRS radios on amazon. I was skeptical when I first purchased but trusted the brand through product influencers in the offroad community. My skepticism got the better of me and I messaged support to determine the exact specs which were 2 watts. I find this very misleading and my trust in rugged radios is completely gone. Maybe I should have looked at the 2 in the Model (GMR2) but I wanted it to be GMRS capable. Others who have reviewed the GMR2 on RRs website have been misled as well, with one review assuming that the radio is capable of 20 watts. Very disappointed in a brand I trusted. read more

Rugged Radios - Auto Parts & Supplies Near Me - Arroyo Grande, California

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I was just trying to shop for a full system for my RZR when I got banned from their site for making an "abnormal number of web requests." Get yourselves a better web host. Shopify customer service was of no help. read more

We love the product, great service! The installation was great & custom to our needs. The staff was very knowledgeable, helpful, nice and great to work with! Will definitely be buying again!!!! read more

Rugged Radios - Auto Parts & Supplies Near Me - Arroyo Grande, California

Called Rugged Radio yesterday as i needed some help with a radio set up for my Polaris RZR. I spoke to Ethan and he was able to set me up with a great system that fits my needs. He did not try to up sell me on a more expensive system that I wouldn't really need (which I appreciate). To top it off, he was able to get the whole order packaged and over to Fed Ex so I could have my radio arrive in the mail today and ready for my ride this weekend. I highly recommend giving these guys a call and working with them on a custom set up for your off roading needs! read more

The Handhelds are Baofeng Radios Re branded ... I bought these for work and the antennas break in months. I was looking for a short stubby hard plastic antenna to replace the cheap one they offer. $15.00 each @ 25% off $11.25 each and I need 6. That is the best Kenny could do. They don't stand behind what they sell because it isn't theirs. So I went to Amazon and got straight from Baofeng at half the price and free 2 day shipping. Done doing any and all business with these guys. read more

There motto says it all work-race-play! Love the people at rugged radios, they are more than a business, they are a family. You always get treated like your someone special there. They are dedicated to communications and very knowledgeable. They can find a radio system to fit your needs, plus they sell helmets, air pumper kits and hoses. They are the authority in communications I highly recommend them and they are always having sales and deals if you follow them on social media. read more

Garbage!!! I have replaced three helmet cables, two steering wheel buttons and the MAC4.2 Pumper System SUCKS!!!!!! All sense 2013!!! No Air FLOW!!!! Don't waste your money!! Looks cool, doesn't work for shit! BUY PSI !!!!! Trust me !! Stuff shows up with made in Korea all over it!! GARBAGE!!!!!!! read more

As soon as I bought my new Turbo S, I knew Rugged Radios was going to be the communication system for my build. I've been working for over a month with Lacey Wineman and she has stayed true to her commitment of providing the best price and awesome customer service. I strongly relied on her professional knowledge and she did not disappoint. The packages were delivered to my doorstep within a day or two and I'm super excited to start the install. read more

Over rebranded boefang.if you want to waste your money go with rugged rh5r You can get the same radio on Amazon for $25 it is the boefang uv5r read more

Well where do I begin, I promise I will NOT put the salesman name in this message, HOWEVER to be fair, win lose or draw I will stay with my original salesperson. I have tried to be understanding thru the the helmet issues of 6 people in my crew, the different orders between two people on one phone call... several $$$ equipping our vehicles so we and my neighbor could have a turn key experience between us all to go out and have fun! AND NOW R.R. has come out with a new radio that supersedes there old one, it is a digital, that when we ordered the the adapter kit, harnesses, and all the the B.S. that goes with the installation that the radio won't even fit in the bracket supplied to combine the radio with the intercom, it fits like a "square peg in a round hole" and im told use it", then when the new bracket comes we will send it free of charge" RIGHT!!! Im gonna cut up the dash in my BRAND NEW X3 to fit something that Might not fit the custom install when the the updated bracket comes to me in a few weeks! WHAT!!! Look im all about branding, In that when I commit, im all in. however we just spent over 20K on a brand new ride and now your telling me this shit... I have looked at ALL the YT install videos and NOTHING covers this new radio, It DONT FIT! Sorry were planning a ride this weekend, I WANT COMMUNICATION.. HELLO!!! The owner says his company is the leader in communications...NOT EVEN!!! Im sorry guys, This is NOT how I would do business if I WAS PEDDLING COMMUNICATIONS! Im sure there is a good explanation however over the time of doing business together It has just not been a easy transition, there is more I could say, however what I will tell you is to check with your buddies and listen to what they say. read more

Awesome customer service. Kenny really helped us get fantastic equipment! He went out of his way to provide exceptional service and gave us a great locals discount. They are a great local company with outstanding products read more

I recently purchased a full Rugged Radio system for my four seater RZR and could not be happier with the products and customer service! Though I had a small issue with my mobile radio, I sent it in and it was repaired and returned immediately. The level of customer service that they provided was off the charts!! I am a huge fan and will be a product ambassador for life! read more

Bought 2 sets for 2 four seat razors. Paid about 6k for then with the alpha bass headsets. The PTT bottom on the steering wheel ripped off on the first ride on both of them. Contacted installer and they referred me to rugged. Rugged claimed it was an install error and that they didn't leave enough slack in it. No way. The part was a piece of junk. Two small wires holding in on a moving part. What a joke. Shoo ended up fixing it bit customer service at rugged is trash. Spend you money on PCI. read more

I stopped by rugged radios because I needed some information on a project of mine. I talked to a gentleman the Ethan that was very knowledgeable and kind. Even though they did not have what I was looking for he took the time to explain how radios and frequencies work. Nowadays it is very hard to find someone that is willing to take the time to explain new things to you. I truly appreciate I am doing it. Rugged radios had a lot of really cool looking custom radios and the staff seemed very knowledgeable. Thanks read more

They don't stand behind the product they sale. Slow shipping and they don't care about the customer. PCI will work with you to make sure you happy. Over priced crap that won't hold up to the elements. read more

These are just imported re-branded radios. They pre-program them to frequencies that the users may not be licensed to use. Their tech support can't (or won't) answer technical questions about programming, probably for this reason. Look at TYT, or Boefang radios for the same things for half (or less) the money. read more