Rug Renovating

I took three Persian rugs to this store for cleaning. Two came out fine, but one was returned with…read moreripples (see picture). I left the rug on the floor for a few weeks hoping the ripples would settle, but they did not. I asked Baseer to take a look and fix the issue, but he denied that the rippling had anything to do with the washing--which is simply not true, as the rug was perfectly fine beforehand. He then charged me an additional $175 to "fix" the rug, but he was unable to do so. The rug still has ripples, and now it is also stretched out of shape (see pictures). When I confronted him about the poor quality of work, instead of taking responsibility, he repeatedly accused me of lying, raised his voice, and even said he never works with people of my background and nationality. This was despite the fact that I had already paid for his poor service and was only voicing a legitimate concern about customer service. To be fair, Baseer's prices are reasonable, but that is probably the only positive thing about his business. Unfortunately, the rug in question had deep sentimental value for us, and now it has been ruined. All he did was accuse me of lying while charging me for services he did not properly deliver. Absolutely terrible customer service. Stay away at all costs.

My experience with Baseer has been nothing but superb -- because of his professionalism, his focus…read moreon serving his clients, his talents and the quality of his work, and his reasonable pricing. It all started when Basser answered his work phone at 9pm on a Friday night two weeks ago (I had planned to leave him a message). He took my info and called me back the next morning, as arranged. When Baseer came to my home the following Monday afternoon, we focused on two rugs - a small silk handmade Turkish that was in need of deep cleaning only and a 50-year old, 9'x14' green and ivory Indo-Chinese medallion rug. This rug was severely and unevenly faded, had damage on a small border area due to resting under a heavy upholstered chair, a few 1-inch "pock marks" in ivory areas of the rug, and badly "eaten-up" and uneven fringe. . He worked with me on an approach that would bring the large rug back to life - stunning and "whole' but, per my preference, showing small imperfections of age. And would keep the price in a range I was willing to spend at this point in time. After showing me some interim pictures post-repair, I realized it would be insane not to spend a little more to re-fringe the rug. Both rugs were back on my floors the following Monday afternoon and laid down by Baseer and his lovely wife, Veda. Already, I've gotten several "ooohs and aahs" from the small number of people who have seen the rugs. Baseer left last Monday afternoon with one more rug - a Chinese English Garden woolen runner that hadn't been cleaned since I bought it in 1991/92. The pictures Beseer sent this morning, after it was cleaned, show such bright colors that it almost looks like a different rug. And it also looks new, since he also re-fringed it. In addition to being a delightful individual, Baseer is very knowledgeable and talented (he does some of the detailed color restoration himself). He loves his work, has a sharp and artistic eye, and believes that he does well when his work makes his customers happy. All this at very fair and reasonable prices. What more could I ask for?

The Golden Horn

(3 reviews)

I had use their service on my oriental rugs, they do an excellent job, always delivery on time ,…read morenot complain at all.

Our high-end oriental rugs came back to us within the timeframe promised. They looked as good as…read morenew! Very professional group offering a quality service. Thanks.

Classic Carpet & Rug

(13 reviews)

If you need carpet and want quality products, fair pricing, expert guidance and professional…read moreinstallation, this is your store! Jack was a pleasure to work with from start to finish. He helped me find the right carpet for my new home with patience and knowledge. I really like the look of my carpets and have zero complaints. I highly recommend this place.

Got carpeting about a year ago and had a great experience. Needed carpeting for my new home and…read moreknew immediately where to go. Patrick was beyond helpful and prices are fair. I plan on getting a runner for my steps soon and I will be back for sure!

Redi-Cut Carpet & Rugs

4.3

(11 reviews)

Wonderful! This…read moreplace has been around a very long time and I can understand w hy. I think it is a combination of their quality service, quality products and great staff. They are great at what they do and know how to do it! The staff are warm and easy to talk with and the place is all around great. I love Redi-Cut. They are easy to find and the store itself is quite pleasant. Prices ar e good. I would whole heartedly recommend Redi-Cut.

I can always depend on deficit to have the carpet I need and when I need it. I'm a property…read moremanager and also oversee our church facilities, they have gotten things done quickly, with fast good quality work.

Port Chester Rug & Lino Inc.

3.7

(3 reviews)

Originally, I was very happy with the service from this "mom and pop" style shop. John and Ed were…read morevery helpful in steering me the correct carpet weave for the job. I made my ultimate decision based on the price per square foot that I was given in the store and then was told that the pricing I had was wrong, which it 100% was what I was told. This happens, I'm not upset with that. I'm disappointed with the attitude that I received after the fact, and instead of being able to work together the conversation became contentious. Huge bummer and will bring my business elsewhere.

These guys are nice to deal with, and give personal service. Most importantly, they stand behind…read moretheir installations. The owners are directly involved in the sale. I bought carpeting from them years ago when they were in another location. More recently I bought more carpet and a strip plank vinyl floor that was installed in an unheated sunroom, exposed to sun and cold... The vinyl ends became raised after less than a year. All I had to do is tell them about it. Port Chester Rug dealt with the manufacturer to get it replaced under warranty and provided the replacement labor. All the conversations were pleasant. Port Chester Rug definitely cares about customer satisfaction and I will do business with them again.

Global Consignments

3.3

STAY AWAY, STAY FAR AWAY !!!!!! We consigned an expensive…read moreOriental Rug with Charlene Miller and ended up picking it up after not having it sold. That happens and we were perfectly fine finding another place to consign it. When we picked it up we found out that it was stored in the outdoor garage.......it was wet, moldy, ripped and the colors had begun to bleed due to negligent care of Global Consignments. When we asked Charlene about the condition of the rug, she said "READ YOUR AGREEMENT" and hung up the phone. Horrible customer service !!!! BEWARE !! RIPOFF !!

From what we can tell probably best consignment store in Fairfield County. We have some off our…read morethings on consignment and appreciate the knowledge and helpfulness of the staff. Always a fun few minutes to browse the stuff, lets help make this the go to place for quality consignments, such would be good for all.

Fovama Rugs & Carpets of Westchester

(19 reviews)

What a great place to find your new style! Fovama Rugs offers an amazing selection of new and…read moreantique rugs, as well as a beautiful variety of styles of rugs, runners, carpets, laminate, hardwood floors, and more to choose from. The place is run by the best people, very knowledgeable professionals who can help you figure out what will work best for you, even when you're not sure what you like. 10 / 10 I highly recommend Fovama rugs and the family and staff that run it. Might see ya there!

This is absolutely the best place that we have ever shopped for rug & carpet throughout NYC &…read moreWestchester. We recently moved to the area & searched all possible places but couldn't find the carpet for our stairs. Ahmad spent 2 hours searching for the best quality carpet within our budget. When the carpet was installed, it is absolutely stunning & we were beyond happy. I strongly recommend Fovama for anyone who really appreciate top quality rug, carpet & service!!!

Carpet World of Westchester

2.6

(5 reviews)

If you want an irreplaceable family heirloom hand carved and made by your Great Great Grandfather…read moreover 100 years ago ruined, get your carpet installed here. The item in question was a hand carved and glazed mirror in a hand carved wooden frame. It had been removed from the work areas and secured safely in a room not to be carpeted along with other breakables and with a closed door. The installers took it upon themselves to go into this closed room and move things around, apparently knocked the mirror over and/or knocked it against something sharp resulting in numerous chips. They had no business going into a closed door room, for any reason, without asking in the first place. And they never said anything about the damages. The way I found out was after they left, later that day, I went into that closed room and couldn't find the mirror. Finally I discovered it strewn on the bed and saw the damage that had been done. The next morning we went to the store and we were told "I'm sorry, Labor Management will be contacted and you'll hear from us later todsy". So far it has been 6 days and no contact. I do not really know what can be done. As nothing on earth, nor any amount of money can replace this treasured family heirloom, which had survived over 100 years unscathed, needlessly ruined. By the way, the carpet looks wonderful, but will unfortunately always be a reminder of our ruined hand crafted irreplaceable family heirloom.

Was helpful in the store when discussing wood flooring options but then absolutely no follow-up…read moredespite two phone calls asking for pricing and to move forward. No problem, I'll just spend my money elsewhere.

Experienced House Cleaning and Organizing by Jenny

4.3

(37 reviews)

From start to finish Jenny and her team were professional and went above and beyond to make every…read morepart of my house was taken care of. Would absolutely use again and recommend others should try her out, there's a reason she's been in business for 20+ years.

Cleanjng request was for a request within their service area. All requested services were either…read moreselected via the checkboxes or I had seen images of the type of work requested. Just letting folks know that you might have a request denied even if you seem to fit their criteria. See image for what I sent.

Stamford Window Cleaning

Excellent service; dependable, do an excellent job, focused and efficient, fair and competitive…read moreprice; I use Rick and his guys every year to clean my windows.

From the owner: This is a family owned and operated business. We offer interior/exterior window cleaning services…read moreto both residential and commercial customers. We are fully insured.

MDF Painting & Power Washing

3.6

(30 reviews)

Juan and his crew were very diligent and hard working. Their expertise at exterior home painting is…read moresecond to none. They were so easy to discuss the job with and their ideas were very helpful in my decision making regarding paint colors. They were courteous and extremely clean. I highly recommend this team to paint, even my neighbors were impressed with their work.

carpenter Jonathan and assistant Nestor rock! They were prompt, efficient and detail-oriented in…read moreremoving, replacing, and restaiming six boards in our deck which included sizing, cutting and sanding the wood on one of the hottest and most humid days of the summer. that fact did not slow them down one bit! Also Jonathan counseled me on possible future work needed to keep our deck healthy and looking great! We have used MDF many times in the past - all with fabulous results - and will continue to do so in the future!

Best Ever Dry Cleaners

4.1

(15 reviews)

There's no way that some of these positive reviews aren't staff members or bots…read more I have never had such a terrible experience with a dry cleaner and I refuse to believe in a city like this full of financial professionals that they haven't mistreated other people too. I'll keep this short. First, they refused to help me without my claim ticket which I forgot in my car. I had to make several trips to this business just to pick up my suit. It's old fashioned and they don't even use computers apparently. So you can't just give them a phone number and they find you that way. You have to have the ticket or it's a major hassle for the business and the clerk. Second, cash only which I was not aware of so again I had to make another trip to a bank and pay an ATM fee or just have my partner come grab it later since I was leaving town and I was already in a rush. I was trying to pick this suit up on the way out. Third, when I complained about these things making clear that it wasn't the clerk I was angry at but the policies of business she mockingly smiled at me and laughed at me. Fourth, they're way more expensive than competing dry cleaners. Fifth, they completely destroyed the pleat of my suit jacket. The bottom now flares out and the lapel won't stay folded down. They didn't even do a good job after all this nonsense. Lastly, I dropped off my suit in a suit bag. They didn't return the suit bag with the suit and since it was my partner that picked it up... There were about 4-6 ties in that bag and I presume now they're just gone, although I'm going to call them as soon as they open. They are absolutely the worst ever dry cleaner I've ever dealt with. And I would advise you to stay away despite the location on Greenwich avenue. Don't make the mistake like I did of assuming the location implies competency.

Ridiculously high rates. Cleaners a few blocks away charge half way they charge and take any form…read moreof payment - not just cash and checks. Who still carries a checkbook?

Connecticut Cleaner

4.5

(26 reviews)

I found this company through Yelp, contacted through Yelp, and found them to be extremely…read moreresponsive, even on a weekend. Crew came on time and did an amazing job with attention to detail. I have used other company's in the past and this one exceeded expectations.

Miriam and Ludy have cleaned for us for the past 1 1/2yrs.They are extremely thorough, efficient…read moreand dependable. When they finish cleaning, our home is literally glistening! Anytime we had a scheduling conflict and needed them to clean on a different day or time, they were totally accomodating, fitting us in as needed to their packed schedule.They are true professionals and lovely people.

Triple S Carpet, Rug, Drapery & Upholstery Cleaning

4.4

(12 reviews)

They're on time, they're knowledgeable, they work fast, they do an amazing job. There's no one…read morebetter in the area.

I have been in the carpet business since 1969. Just had my beautiful Persian Oriental rugs…read morecleaned(5). Triple S did a fantastic job. Everyone was efficient, professional and polite from quote, drop off and pickup!! They look terrific !!

Rug Renovating - carpet_cleaning - Updated August 2026

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