I wouldn't shop here again nor would I recommend Rug Decor to anyone. My wife and I went in looking for a rug, found one we liked, the sales lady (Michelle) told us she didn't know the exact price but would order it in. She also told us we should buy a pad, and said that the pad and the rug would come in less than $799. Unfortunately this was not the case and we found out after the rug came in we were getting charged for the rug + shipping to the store + another charge for the pad. This total amount ended up being far more than what we anticipated and were told on numerous occasions. After asking why she couldn't stick with her original quote she claimed shipping, but then said she hadn't received the bill for shipping yet when i asked how much it was. Maybe the other sales reps are better but Michelle did a poor job communicating and I am very disappointed with the customer service we received. read more