we had a good experience. our waiter was extremely polite and friendly! food was great!! thank you Anthony!! we will be back! read more

The food was delicious and it got out pretty quick. The waiter was attentive and it was all around good.

Ruby Tuesday had me questioning every life decision that led me through those front doors. I walked in hungry and walked out feeling like I got personally disrespected by a plate of food. The place moved slower than a turtle dragging a refrigerator uphill. By the time I got my meal, I felt like I had aged three years. The food looked like it lost a fight before it even made it to the table. I took one bite and my taste buds started filing complaints. The fries were so sad they looked like they needed a motivational speaker. The burger was drier than a history textbook left in the desert. The whole experience felt like somebody asked, "How can we make mediocrity a business model?" and then built a restaurant around it. If disappointment had a headquarters, this place would be applying for the franchise rights. I came in expecting dinner and left with trust issues. My wallet got robbed harder than my appetite. The only thing that arrived hot was my frustration. One star. I'd rather eat gas station crackers while sitting in a parking lot than repeat this experience. read more

Restock the salad bar. Asked for it to be and it never was. Broccoli looked disgusting, it was brown. Allot of the bowls were empty. Bathrooms were gross and stunk like pee. Garbage was all over the restaurant floor. Manger and his crew just sat and talked at the bar. read more

Khristian is great every time! She always remembers us and has our drinks ready when we sit down. She's friendly, attentive, and always so helpful. We really appreciate her and look forward to coming back! read more

It is terrible and horrible my steak was bleeding and the burgers was messed up and the salad bar was messing and not good customer service and there was roaches read more

Great meal great meal I had the bourbon salmon with mashed potatoes and vegetables delicious. Five stars read more

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Waited 30 minutes gor my drink. My steak was bland, and at the end....found out the add an upcharge to the drinks because of the brand. Horrible experience. ​ read more

My daughters & I came here on Memorial Day since we had no power at home due to a tornado the day before. We arrived at about 1:30/2:00 and there wasn't too many people in the restaurant. Our server was kind, and explained she was new and was still learning the menu. Absolutely not a problem at all. We placed our order for an appetizer and drinks, and within 10 minutes we had our appetizer. We then placed the order for our entrees, due to how quick the service was for the appetizer I absolutely wasn't expecting how long the food would take. At this time, there still wasn't many people in the restaurant. After we ordered I watched about 5 or 6 tables be seated. After about 30 minutes since placing our order I inquired with the waitress about our food and I was told they're working on it, a take out order got put ahead of ours (why? Who knows!) At this point I had watched the majority of the guests who came AFTER we ordered be served their food. Approximately 10 minutes later, and watching the rest of the parties who came AFTER we ordered be served I inquired again and was told it's coming out "right now". Why were 2 kids who ordered mediocre cheeseburgers served LONG after guests who came after we ordered? Finally about 45 minutes after ordering, and after every guest in the restaurant who came after us was served, we were served basic cheeseburgers and soggy fries that weren't even hot. I had ordered a salad bar, which was nothing to write home about, I'm sure everything had been sitting out for hours and just wasn't worth the cost. However, it was edible. When it was time for the bill, I was over charged and I did inquire however, at this point I was so done with this ridiculous place I just paid it and figured I'd contact corporate to square it out. Our server was new, and I felt like had been through enough due to the moron who was seated behind us (who ordered after us and had his food before us) felt the need to attend to cause a scene with me (while almost finished with his food at this points after I inquired the 2nd time which I'm sure was mortifying enough for her. Corporate has refused to respond to me, which tells me neither the restaurant or corporate cares about the customers experience. I wouldn't be bothered coming back ever, or even trying this place if you're looking it up prior to west plains. There's much better restaurants around here with way better service, at even better pricing. read more

Really bad service. It was as if we were a problem she wanted to go away. Salad bar has wilted lettuce and crappy toppings.

Food took over 30 minutes. Arrived cold and not as ordered. They did credit for rejected meals. Salad bar was a good back-up when orders failed. Server was lethargic. read more

The food was good and ordered just the way I wanted it to. The service was very helpful and friendly.

This was really FRUSTRATING when we paid, our server MAX took my receipt and when I tried scanning it for MY rewards it said that it couldn't be used twice! I wasn even in the car yet! What a way to repay a customer!?! read more

Ruby Tuesday - Previously used receipt for MY food and I couldn't scan it! - Burgers Near Me - West Plains, Missouri

We were greeted and seated I had asked for a warm place to set and Beau found us the warmest place. She went above and beyond to make sure we were comfortable and all our needs were met. She helped us with the new app and was very sweet. She offered to make us to go drinks before we left. She gets an A++ in our book. We hope to get her on our next trip there. In the area we were sitting the wallpaper was peeling off the wall. But over all a great place to eat for us we will go back read more

Had Rubys the other night it wasn't good the half a rack of ribs were a quarter of a rack. The steak was cold and the salad bar was meh. People around here love this place. I guess it's because they're in there is an a lot else around here. I won't be going back again. read more

Absolute worst service I've ever had, my steak came out cold and it took 30 minutes for my water to be refilled while every other table got refills. I would never come back here again. If I could give 0 stars I would. read more

Food was excellent! Word to the wise. At the West Plains location they have their own delivery personnel. Don't order through a service. Go directly to their website. read more

Food was good. Server was friendly and attentive. Happy to find a salad bar with reasonable variety.

I took my mom and granddaughter to eat here over the weekend. We were looking forward to eating here. On my first visit the food was phenomenal. This go around however we were extremely disappointed. 3 different orders all 3 came out at different times, mine being last after everyone else was finished with theirs. Then while paying I had to pay while the waitress held the little card reader in her hand while it showed what kind of tip I wanted to leave. I do not feel like I have to be shamed in to or made to leave a tip. That is a big turn off for me. read more

Ruby Tuesday - Burgers Near Me - West Plains, Missouri

Had not been here in a while and food was not bad. Had deconstructed kabobs and the steak was flavorful but tough. Rice and veges were good. Good service. read more

Absolutely terrible, was there for an hour and 23 minutes and all we received was our drinks and appetizer. The appetizer was not good and when I asked the stores how much longer she informed me that the cook had not even started on our meal. This was at the hour and a half mark. We asked to check out for our drinks and appetizer and leave and they didn't even offer to take anything off our ticket. honestly maddest I've been at a restaurant probably ever. Would not recommend at all. read more

We were driving back through. And our waitress was nice and this place was DEAD not busy at all. My partner ordered the shrimp and it was burnt. Then we didn't get refills till we where about to leave. WE NEVER SAW HER! We where done eating for 35 mins and then our dessert was put in. Waited another 10mins. Our plate where never took or anything. I do understand if you are short staffed but if there are 3 waitresses standing around. Oh and P.S.- she even told me that the tea "she didn't know the integrity of it" and you are gonna still serve it to your customers? Not okay at ALL. 0/10 read more

I travel up to West Plains for work all the time. No matter how busy or slow, these people always take care of you. Food, as always is excellent! read more

I was there for evening meal on July 5th and Sam was my waitress. She did an excellent job was very attentive and focused on me as a customer. She is an asset to your business. read more

Normally one would expect the same humdrum service and selections from this chain. However what I found was exceptional service from the wait staff and those working in the kitchen. The food was excellent and well presented. An enjoyable experience! read more

The food was delicious, the service was amazing, &; I loved The Family Friendly Ambiance.

We have not yet found any menu item that we enjoy. It seems like most items are very over cooked or just plain don't taste very good. Each time we leave there we say we'd have been better off eating at home. The Philly cheesesteak sandwich was the most recent item I ordered and was probably my last. read more

It doesn't surprise me that when I logged into Yelp go write my first negative review, that I saw this place already has terrible reviews. My husband and I sort of thought we were on some type of hidden camera show, bc there's no way the service AND the food could simultaneously be so bad. Our waitress was obviously sick and kept apologizing for coughing. And her eyes were red and watery, so either she was having personal issues or allergies were getting the best of her. It doesn't matter either way; it was gross. We waited for a solid 5-6 mins for lettuce to be brought out to the salad bar, even though there were 4 ppl in the entire restaurant. I pulled out a chunk of artichokes to put on my plate and a drowned fly came out with it (not their fault, but added to the sucky experience). My husband's burger was brought out without fries, but the lack of service or care was comical at that point, so we just wanted to leave. Only we couldn't, bc there wasn't anyone around to run our credit card. Such a crazy terrible experience- we definitely won't be back there! read more

It was not very good at all. My sweet tea had a funny taste. Mashed potatoes are bland. Grilled chicken sandwich had no flavor either. We had to ask multiple times for A1 sauce for my husband's steak. They brought the wrong meal out for my daughter an by the time they brought the right one the adults had done ate. The salad bar was very lacking in options an the broccoli had a sour taste. The waiter tried that's why I'm giving two stars. read more

Had lunch with my mom here today. We were seated promptly and our server, Kathleen, was with us right away. The garden bar was fresh and the bangin' shrimp was very good. Kathleen was very friendly and professional, and took care of all our needs. read more

The drinks were pretty decent, but the Salad Bar was sub par, not as fresh as I would have liked. The food was OK, not great, but it was late and not too many options in a small town. The Pork Chop had a glaze that was a bit too spice for my elderly mother to enjoy. The fried green beens were good. The ribs just tasted like typical processed food. read more

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Pre-pandemic, this Ruby Tuesday was one of our favorite places to eat. That changed when we went last week. The food was very good, however, there were flies everywhere! After we finished our meals, I visited the ladies room and realized WHY there were so many flies! The restroom smelled like pure sewage. It was disgusting. We mentioned this to the server and he said they were having sewage problems. Ya think? Well, I think since they are preparing and serving food to the public and are having sewage issues then they shouldn't be open! Get your sewage problems fixed Ruby Tuesday! read more

Ruby Tuesday in West Plains has gone downhill considerably. I never go there anymore. They decided to get rid of their staple, the Cheddar Biscuits, and you get nothing now. Not only that, but their portions are very tiny for the price of the meal. I have gone 2 times in the past year and both times at least one item on my plate was cold, it was either too hot or too cold in the dining area, the portion sizes were very small, and the waitress/waiter was poor and didn't know how to properly handle their work load. Very disappointing. read more

Place is dog water. My chicken was burnt but cold on the inside and the Mac and cheese just wasn't good. Good service though....

The food is always delicious, but the service is lacking. Tonight was the second time that I had to wait far longer than necessary for a bill. The first time it happened, I chalked it up to new staff or just an accident. Tonight we had our food before our drinks got to our table and we were the only people dining in at that moment. I ended up sending my family outside to wait in the car because my children were getting restless, waiting for our bill. I finished eating and waited 20 more minutes for a bill. The waitress came to my table and said, "I think I need 5 more things to do." I know things are tough right now, but I also know that it isn't appropriate to complain to customers about work load when there's a total of 1 host and 3 wait staff with literally 4 tables total by this point. Like I said, though- the food is always delicious. read more

I ordered the small sirloin and had it cooked rare. It did come back rare but instead of being bloody red in the middle it was a very light pink color that was hard to distinguish from the gray color of the meat. It was so tough I could barely cut it with a steak knife and could only chew the pieces a few times and then mostly swallow them whole. I hope this was an aberration. read more

The service and food were terrible. Entrees came out cold and were mediocre in flavor at best. Our appetizer came out long after our entrees and was quite unappetizing. Simple chips and queso dip should not be that difficult but the chips a were half raw and half cooked. The dip was grainy and not warm when it was served. The Garden Bar is open and customers are allowed to serve themselves maskless. Avoid avoid avoid this location. read more

Yes this is a franchise. Yes it's just a regular place to grab a burger but it is clean the food is solid and the wait staff is polite. We stop here about twice a year and it is always a good bet. Salad was fresh tonight my daughter got the pasta and I was super bad and got a burger and fries. The burger was just right. I have it 5 stars as compared to other similar places. And because I think some of the reviews were harsh. read more

We called in a takeout. Was told 20 minutes. I got there right at 20 minutes and they had not even started the order and they only had 2 tables occupied. Then when we finally got our order 45 minutes later my wife tried the fries when we got to the car and they were cold. Bad service, bad food read more

We loved our experience at Ruby Tuesday. Our server Kaitlin was excellent, and we ordered a margarita and a martini, both top drawer. Anthony was the bartender, and paid us a visit to make sure we were happy, very nice. The food was terrific! Grilled chicken breast moist and charred perfectly. Great fresh salad bar. We've eaten far more expensive meals that were not as good.We will stop at this Ruby Tuesday again on our travels. read more