Do NOT eat at this Ruby Tuesday location in Milledgeville, GA! I had my mom order a bowl of broccoli cheddar soup to-go and, after having a few spoonfuls of it, I discovered a roach in the soup. I was naturally disgusted and returned to the restaurant with my mother to get a refund based on principle alone, because frankly the soup was only worth approximately $4.25.
I initially spoke with the bartender who took the order and after telling him about the roach and requesting a refund he advised that I would have to speak with the manager Ken Dixon.
The manager came out to the bar and began insulting my intelligence by asking "What am I looking at?", knowing full well that the bartender has just disclosed the matter to him. After telling the manager that there was a roach in the soup his rebuttal was "Well we cook our soup to 175 degrees so there couldn't be a roach in it"; as if it's not disgusting to insinuate that the roaches in your restaurant would disintegrate in the soup should they fall in it. I told him that I don't work at the restaurant therefore I don't know how the roach fell in the soup but I want my refund. To make matters worst, instead of manager Dixon immediately refunding me my money, he stated "It looks like it's part of the cracker [that's in the soup]". At that point I was at wit's end because the black body of the roach and its visible legs were clearly not part of the pale saltine cracker; I even made this point known to Dixon. Refusing to have my intelligence further insulted, I told Dixon that I wasn't going to go back and and forth with him about a roach being in the soup. Dixon asked if I wanted anything else and I told him that I only wanted my money back because the restaurant has roaches. Dixon then said "O.K.", emphasis added, and tilted his head to the side as if he was disturbed by my response to all of his condescending remarks. Oh well!
Dixon then proceeded to take $4.25 from the register and hand the money to me. My mother told him that she gave to bartender $5.00 when she paid for the order. Dixon's quipped condescendingly "Ma'am the soup costs $4.25. He gave you 75 cents back". She responded by advising that she gave the bartender $5.00 and the bartender chimed in by stating that she did in fact tell him to keep the change of 75 cents. Only after hearing the bartender state that my mom gave him $5.00 did Dixon believe the statement and issue the refund accordingly.
This was the worst experience that I've ever had at Ruby Tuesday. I don't plan on patronizing Ruby Tuesday again and I definitely will not be patronizing the location in Milledgeville, GA! If I could rate this review as a 0 I would. I am convinced that the manager Ken Dixon was fully aware of the unsanitary conditions in the restaurant that have given rise to a roach infestation based on the fact that he never denied that there were roaches in the restaurant and he repeatedly tried to dissuade the notion that a clearly visible roach was a roach or a bug at all. Dixon's willful ignorance of the visible roach carcass that sat in my soup did nothing more than characterize him as a insulting, non-responsive, condescending food service's worker with no appreciation for customer service or responsiveness to the food safety violations that this unsanitary Ruby Tuesday created.
Do yourself a favor a chose a restaurant that will serve food that is free from insects or be prepared to demand a refund from a manager, Ken Dixon, who will insult your intelligence by refusing to admit obvious roaches in your food! read more